Nobody returned my call after my enquiry.

why call can we communicate text or email

Luke handled the sale in a very professional and friendly manner. He was very efficient in completing all the necessary paperwork. Whilst I was very pleased with the state of both the exterior and interior of the car I was utterly amazed at the state of the engine compartment when I went to check cooler and washer levels. Everything in the whole of the engine compartment was covered in a very fine dust. Where it came from is a mystery to me. Otherwise I am a very satisfied customerRegards David Parks.

I am writing to formally escalate a serious complaint regarding Volkswagen Walton-on-Thames, whose repeated failure to correctly diagnose and repair my vehicle has placed my life at risk and caused significant financial loss.Despite my vehicle being repaired twice by Volkswagen Walton-on-Thames, the same critical fault has reoccurred, most recently on Saturday, 13 December, where as the vehicle was collected from VW on friday. when my vehicle broke down on the motorway after suddenly going out of gear while in motion. This is an extremely dangerous failure and could easily have resulted in a fatal accident.Following the repairs carried out by your dealership, a new engine warning light has appeared on the dashboard, which was not present prior to their work. This fault has only occurred after their intervention and is completely unacceptable, raising serious concerns about the quality and safety of the repairs carried out.I have paid substantial amounts in good faith, trusting Volkswagen’s authorised dealership to resolve the issue professionally and safely. Instead, I have been subjected to repeated breakdowns, inconvenience, and escalating costs due to what appears to be either gross negligence or a failure to carry out proper repairs.My total costs to date are as follows:£1,400 – Repairs carried out by Volkswagen Walton-on-Thames£180 – Diagnostic charges£150 – Vehicle recovery (invoice already submitted and still ignored)£320 – Recovery from the motorway to the highway maintenance car park on 13th December£200+ (pending) – Further recovery costs to return the vehicle to the dealership againThese costs are entirely unacceptable given that the original fault has never been resolved.I have now completely lost confidence in Volkswagen Walton-on-Thames. Repeatedly being told to “bring the vehicle back and we will try again” is not an acceptable solution when the fault causes sudden loss of drive at motorway speeds. I am no longer willing to risk my safety by repeatedly driving a vehicle that fails without warning.Had your dealership been unable to fix the issue, I should have been informed immediately. Instead, I believe I have been misled, charged repeatedly, and returned an unsafe vehicle. I strongly suspect that either no effective parts replacement has taken place or that the fault has knowingly been left unresolved.This situation constitutes:A serious safety failureA breach of consumer trustA potential violation of consumer protection and vehicle safety obligationsI formally request that this email be shared with all relevant Volkswagen UK departments, including but not limited to Customer Relations, Technical/Engineering, Legal & Compliance, and Dealer Network Management.I now require the following without delayFull reimbursement of all costs incurred due to repeated repair failure and recovery chargesIf this matter is not resolved promptly and satisfactorily, I will proceed with formal legal action and escalate the issue to Trading Standards, the Motor Ombudsman, and other relevant regulatory bodies, citing the severe and ongoing safety risk involved.I expect an urgent response.

No phone call back after taking my details regarding a car I was interested in.

Took a Kia Sportage for test drive and the screen was faulty - flickering and turning off and on.

I arrived with my car and as previously arranged would use one of VW Walton’s courtesy cars.I was then told they didn’t have any courtesy cars available for meLeaving me stranded!It was then up to me to sort my transport back home.I find this totally unacceptable and terrible customer service..in fact where is the service!I can not tell you how angry this has made me as it has now completely ruined planned day and inconvenienced others who have had to come and collect me.

About 6 weeks ago, I noticed Lookers in Walton had 2 nearly new ID4 Black Edition cars being advertised in the circa £30,000 price range (these are still being advertised). I submitted an online enquiry but heard nothing back. I dropped in one day and had what felt like a useful chat with one of the salesmen on site.He explained the vehicles were currently being driven by staff members but he'd call me to set up a test drive as soon as possible. He never phoned. I called him back some days later and got the same response – unfortunately cars aren't on-site and he'd call me back. He never phoned!I came back into the dealership with my wife a week later on a Sunday for us both to take a look at an ID4/ID5 to get a feel for it. We weren't offered any help whilst on site but as I was heading for the car park was intercepted by another salesman who must had noticed my frustration and had come after me. I explained the situation, my interest, the lack of any kind of responsiveness. As a ‘senior sales manager’ he said he’d follow up with the sales manager. You guessed it – I’ve heard nothing more. That’s 4 contact opportunities instigated by me with no response!I’ve just taken ownership of a brand new ID4 Black Edition from Listers Group on a Lease Hire basis. The experience brokered by CarWow Leasy was flawless. It’s my first VW. I hope it doesn’t disappoint.

Whilst moving the new house, this was the very first inquiry to your shop to look over used cars.Your response was speedy and kind.However, I would like to see more detail process to optimize the steps in advance.After the booking for the test, your continuous guidance would be so appreciated in order to figure out all processes clearly.

Hi Team,I have to be honest, nothing says “we don’t value your custom” more than leaving a message unanswered—especially when your own communication tells me to get in touch if I need anything further. I've also sent this email to the following email address without bounce back or replycustomerservices.volkswagen@lookers.co.ukcustomer.service@lookers.co.ukThis is now my third Volkswagen I’ve owned and had serviced with you at the Walton branch. Across what must be nine services or more, I genuinely cannot recall a single occasion where the car has been returned cleaned, even when I’ve offered to pay for it. There has always been a reason why the washing facilities has been closed.This latest visit, though, was particularly disappointing. I completely accepted that an exterior wash wasn’t possible due to building works, but getting the car back with a dirty steering wheel, greasy fingerprints all over the controls, and a mist of silicone spray across the centre console and screen was not what I expect from a main dealer. Even my interior cloth that was kept in the door was missing.The check-in team were great, as always but this isn’t about them. But the overall experience simply isn’t good enough, and after so many years as a customer, it really does make you question whether your business is genuinely valued.I’d appreciate a proper response on this, and frankly after repeated poor experiences, I think it’s reasonable to expect some form of goodwill gesture having has to have the interior on my car valeted