Lookers Volkswagen - Walton on Thames
4.8/5
4.8 /5
844 Verified Reviews
Esher Rd, Hersham, Walton-on-Thames, KT12 4JY, GB
01932 257500
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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844 Verified Reviews
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5.0/5
5.0 /5
Ellias was thorough and answered all our questions satisfactorily.
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5.0/5
5.0 /5
Very smooth
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5.0/5
5.0 /5
As usual all very helpful
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5.0/5
5.0 /5
Easy to use online service Car collected on time and I was kept updated on progress and then a call to confirm delivery
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5.0/5
5.0 /5
Great service
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5.0/5
5.0 /5
See above Service was easy to arrange Flexibility of dates and times Options for pick-up/return; courtesy car; drop-off (chosen) Short turnaround available Kept informed by text, video etc. Good value Car cleaned after Helpful, expert and knowledgeable team Excellent service, as usual! (Have had VW’s with Lookers and predecessor for many years).
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4.0/5
4.0 /5
GOOD COMMUNICATIONA
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5.0/5
5.0 /5
I have already done a survey. why I am doing it again?? staff were helpful.
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4.0/5
4.0 /5
friendly team
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4.0/5
4.0 /5
Sadly my aftersales advisor, called Devon, did not reply when they said they would regarding me booking a courtesy car. Then lied when I queried it a few days later and said they never said they would get in touch. I would have arranged collection or courtesy car had they got back to me. When they eventually got back to me, the day before my service, I was bluntly told " nothing is available " poor customer service and arguing via email with a customer!!? My first person to meet when I arrived was Stephen, he is the perfect person to do this job. Friendly, accomodating and went above and beyond what was expected.