Lookers Volkswagen - Walton on Thames
4.8/5
4.8 /5
845 Verified Reviews
Esher Rd, Hersham, Walton-on-Thames, KT12 4JY, GB
01932 257500
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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845 Verified Reviews
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5.0/5
5.0 /5
I experience fast attention to detail service and was able to put together a great deal
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5.0/5
5.0 /5
Well, I'm not renowned for my IT skills and yet I managed to use your online services, so well done. The process was professional, friendly, efficient.
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5.0/5
5.0 /5
Very Good Salesman
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5.0/5
5.0 /5
The help and assistance at the dealership was excellent, especially in the 2/3 weeks prior to delivery. The biggest frustration was a manufacturer issue, the time it took from ordering to delivery. February '22 - November '23-a wait of 21 months. Handover was quick and efficient.
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5.0/5
5.0 /5
Excellent vehicle and top-notch customer experience from Jurie
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5.0/5
5.0 /5
It was very easy to make my booking online Ease of booking, excellent communication
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5.0/5
5.0 /5
Car picked up and returned smoothly with me being kept informed throughout.
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5.0/5
5.0 /5
Extremely fluid and ease of use Great customer service
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4.0/5
4.0 /5
There were a few careless omissions for example-1) I queried when the £500 deposit would be refunded. I was told it should already be in my account. I checked today 28/11- it wasn't. 2) I requested a hard copy of the Service Record- advised it would be supplied when V5 received from DVLA and when I took the car in to have personalised number plates fitted. 3) I asked whether Roadside assistance was provided by AA or VW- advised it was by AA. Why then was there a booklet for VW with the other brochures ?
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5.0/5
5.0 /5
Very helpful staff