Very nice Vw dealership.Jack very helpful - unfortunately I couldn’tdeal at that time.

Very disappointing service received from Lookers Battersea (sales department) and Lookers Guildford (service department) A simple task of ordering a spare key (Battersea) took 4 months of numerous phone calls and chasing because of incompetence and lies. Once received in Guildford they ‘re-coded’ the original (working) key and not the new spare. Goodness knows what they would do if they had to deal with a real problem!

There are several issues to be recorded - I chose the 'handling of my data' option as this is the most serious and I was only allowed to select one item on the form. However, please not all of the following:1. I reserved a car from the VW Approved Cars site. The information I supplied included my email address and phone number. I then had a phone call with Lookers Sales Exec Brian Jarrett who followed that up with an email asking for my email address and phone number (he'd just rung me and sent me the email so had both bits of information as well as these being on the reservation system).2. The invoice I received for the car was not reduced by the deposit I paid at the time of reservation (the amount was knocked off when I pointed this out).3. I was sent the Agreement Package to sign through Scrive (17/6) - I couldn't access this as the phone number on it was completely incorrect (ie someone else's) and the code needed to access the document would be sent to the incorrect number.4. On 22/6, I was texted three different invitations to e-sign the Agreement package. All three related to different sales (ie different cars and different purchasers). This is a PRIVACY issue as personally identifiable information including name, address, email, phone number for three separate individuals was incorrectly sent to me. I can only assume my information has also been incorrectly sent to other purchasers.5. I contacted Brian and asked for this to be raised with his manager as I was shocked at the negligence. His manager, Javed Ali, was alerted to the issue and my unhappiness but chose to ignore the issue. Full marks to Brian for facing up to the issue but zero marks to Javed Ali who chose to ignore me.Overall Brian made too many simple mistakes for me to have any confidence in him. However, his manner was always courteous and he at least tried to be helpful. The response in relation to the Privacy issue has been underwhelming at best.As a result of my experience, I would not be able to recommend Lookers Battersea.

Professional and attentive approach - excellent listening skills from Lewis to ascertain exact requirements. He was both knowledgeable of the product and engaging to talk to. 100% trusted.Only bought at another dealer because of geographical reasons!

Very professional and offered a great car at a good price.

When I queried the need to service my car LC20EAK, your assistant asked me the mileage. I told her it was just over 10,000 miles, as I drove under 2000 miles per annum. She replied that on several service reports the mileage was quoted as 45,000 miles. I told her that she must be talking about a different car and asked her to pass the query to a manager to investigate. The manager came back with an apology. Although the mileage was wrongly estimated on several occasions after servicing, it was correct at just over 10,000 miles on my MOT certificate. He also admitted that my car did not need servicing, as it had a full service on March 10, 2026, just three months ago.I have today received a THIRD REQUEST TO CONTACT YOU FOR A SERVICE.I don’t want to be bothered by you again and will in future have my car serviced by a local garage.Your admin and service department are inefficient and I’m no longer prepared, therefore, to continue to use your company.Please remove my name and LC20EAK from your records.

Hello just dropping a bad viewsTerrible customer service dropped off my car today at 13:30 at be Battersea lookers Didn’t get a call back until I called back at 4pm just to hear that the parts didn’t get delivered. They haven’t gave me another date to return. Bad customer service from Harriet Palmer? seating in the desk with all pinky look equipment. In the service desk.Reg ku68 jsxWaiting for a call back for return to fix me LHSTHANKSMARCO SILVA

I recently purchased a 1-year-old ID4 via the Lookers website from Lookers Battersea. The car looked excellent online, with no visible signs of scratches, scuffs, or other damage.However, when the vehicle was delivered, the driver informed me that there were a few scratches/scuffs on the passenger-side rear corner panel. Although the car is otherwise in “great condition,” as it was described in the listing, I was extremely disappointed that the damage was not made clear to me, especially after seeing videos and images on the Lookers website.I believe that if a car is being sold online with delivery, any imperfections should be fully shown and clearly described in the listing. When I raised this with the sales advisor, he said he would speak to his manager. I was then told the manager’s view was that the vehicle’s price reflected the damage. I understand that the pricing may account for it, but I still feel I should have been informed and provided clear photos or a video showing the condition of the vehicle before purchase.For comparison, I bought a car from Cazoo previously, and their listings included images of every imperfection, which I think is the right approach. When the car arrived, we were genuinely excited, but seeing the scratches took away from what should have been a special moment.I would like the damage to be repaired. I don’t think I should have to pay for work that I was never made aware of prior to the sale.

Dear Sir or Madam,I am writing to you as the resident of 212 Wandsworth Road. I have paid for two parking spaces in my underground garage.For reasons unknown, two vehicles bearing your company’s Battersea VW sticker are currently parked in my allocated spaces. I have attached photographs for your reference.These vehicles are situated on my private property without permission. I request their immediate removal.Please also identify the individual responsible for this incident so that I may address the matter directly and consider any necessary steps to recover my costs and losses.If this is not resolved without delay, I will seek legal advice and may pursue formal action through my solicitor.I look forward to your urgent response and prompt resolution of this matter.Car registrations : LD26 SYW and GL75 TFE

I am writing to raise a formal complaint regarding Volkswagen polo (2017, LC67VEB) that I purchased as an approved used vehicle from Lookers Battersea in May 2025.At the time of sale, I was informed the vehicle had gone through all its checks. I chose to purchase a car from Lookers Battersea rather than an independent dealership, paying a higher price as a result, with the reassurance of the pre purchase checks and the additional one year warranty. The main reason for choosing polo 2017 was due to the CarPlay which I was told by an employee was all working fine. Unfortunately this was not the case. I contacted lookers on the 1st June after the CarPlay repeatedly failing and randomly disconnecting when driving to raise this concern but had no response. Multiple wires have been used and different phones. All phones are up to date and so is the system. Tried using different apps but all still causes it to disconnect randomly.This affects my journeys as I have to stop to reconnect. This is unsafe to have to multiple times a drive unplug the wire to put back in so I’ve had to avoid using CarPlay. The main reason for purchasing this vehicle was that I was told CarPlay would work, making my long commutes easier but sadly has done the opposite which I’ve been disappointed about.Over the course of my warranty period, I visited the dealership multiple times, each time hoping for progress. Sadly, each visit resulted in the same outcome, same diagnosis, no solution, and no clear next steps communicated to me to investigate further. This has resulting in me raising these concerns of how this issue has been handled.I was asked multiple times to get a video of the CarPlay cutting out due to not being able to diagnose an issue (which I did on the 13th April) however was then told this wasn’t good enough for insurance. This video wasn’t passed on for any mechanic to see. The video clearly shows the CarPlay cutting out whilst driving and the exact process of the screen cutting out.I completely understand that some faults take time to identify, but I do feel that the repeated visits without any forward movement isn’t right and has become frustrating, particularly as I was raising this issue proactively and within the warranty window and the 30 days of purchasing the car.I was also disappointed to learn during my most recent visit that the mechanic had not received the video I sent showing the fault occurring. I genuinely believe that, had this been reviewed earlier, we might be in a very different position right now. The mechanic has now suggested after seeing the video the issue is likely the port-to-CarPlay connection or the CarPlay system itself needs replacing. However even after this I was told that wasn’t good enough for warranty.What I find most difficult is that this issue was raised, pursued, and left unresolved entirely within the warranty period, through no fault of my own. I have records of every visit and communication to support this.I am therefore requesting that given all of that,- Volkswagen to honour the warranty and cover the cost of repair and diagnosis. (Customers should be able to rely on the warranty protection they were sold)- Book in for the 2–3 day diagnostic road test to support the repair, and a brief conversation with the mechanic beforehand so I can walk him through the issue and reshare the video. I want to make sure we all have the same information.- Next steps provided with what repairs are needed and these covered by Volkswagen warranty. These include either CarPlay system replaced or repair to the connection from the wire port to the CarPlay system.I’m hopeful we can get this resolved ASAP.