Customer took ownership January 25 - Customer has a service Plan/warranty extension, customer is saying that belfast Boucher road have told him the wrong service has been input on the service customer wants a call to sort this out, the vehilce is sitting at the branch waiting for a service . LNR service plan start first service due 26 has 128k but it should be 112k . Customer/boucher road has sent details to head office to check ? sales Invoice is 781025 Salesperson - Salian Tiadate of sale 2/1/25 - Customer contact preference is phone please

You have not sent me a form to review my recent serviceLB 71XPG

I am writing to formally reject the vehicle purchased from you on 12th January 2026, registration number LM21 DKD under my statutory rights contained in the Consumer Rights Act 2015.The vehicle is not of satisfactory quality, not fit for purpose, and was not roadworthy at the time of sale. The vehicle suffers from multiple serious defects, including but not limited to the following:• A serious gearbox fault causing the vehicle to enter emergency (limp) mode• Failure of the gearbox mechatronics unit, which requires immediate replacement• A fault with the stop/start system• A tyre that is not roadworthy• Brake pads that are excessively wornThese defects are confirmed in a written report and video from a VW Technician at a Main dealer which I hold as evidence.Volkswagen Warranty has confirmed that the gearbox fault was present prior to sale and that you were aware of this fault before supplying the vehicle to me. VW Warranty have refused to pay for the repairs, as you were aware of the problems before the sale. Taken together, these issues demonstrate that the vehicle was sold in breach of contract and in breach of your obligations under the Consumer Rights Act 2015.I am therefore exercising my short-term right to reject the vehicle within 30 days. I require a full refund of the purchase price of £21,874, with no deductions, as required by law.In addition to the refund of the purchase price, I require reimbursement of reasonable and foreseeable consequential losses incurred as a direct result of your breach of contract, including:• The cost of petrol incurred in reliance on the vehicle being roadworthy £62.18These additional costs represent reasonable and foreseeable consequential losses arising directly from your breach of contract, particularly given your prior knowledge of the defects.Total amount claimed: £21,874 + £62.18 = £21,936.18You will need to arrange collection of the vehicle. The vehicle is at VW High Wycombe. Please contact Wendy to arrange collection.It is outrageous that you sold a dangerous vehicle to a heavily pregnant woman, putting our lives at risk as well as my daughter who was in this car when the fault first happened. I have included a timeline below should this need to be referred back to in future.RegardsOlivia TownsendTimeline10/01/2026. We inspected the car, and agreed to purchase, subject to the car’s condition. Informed that there were no problems with the car, and that VW warranty of 12 months would cover all issues. Deposit of £500 paid.11/01/2026. Balance of £21,374 paid.12/01/2026. Car collected from your garage. Driven home.13/01/2026. Failure of mechatronics unit whilst driving. At 60mph, car gearbox went in to 2nd gear. Starter button not working on a random basis.14/01/2026. Serious fault appeared again after driving a short distance, contacted Volkswagen Warranty who were unable to attend until 15/01/2026.15/01/2026. Volkswagen Warranty attended home address. Informed us that mechatronic failure was a major issue. Car taken by VW Warranty to VW High Wycombe.16/01/2026. VW High Wycombe carried out a full inspection. Full report in writing and Video sent to Lookers. VW warranty refused to pay for the gearbox/mechatronics issue as Lookers were aware of it before sale. Lookers refused to pay VW High Wycombe to carry out the necessary repairs.

purchased 12.01.26 Looked at on Saturday and paid deposit. Paid for it LM21DKD Tiguan.Monday drove from Battersea and seemed okay. Tuesday started on intermittent basis. Then emergency Gear box issue, only working in 3 gears. Encouraged not to drive it. Warranty people came out yesterday. Major problem with the vehicle. Mecatronics completely gone. Take to High Wycombe. 3 problems 1st mecatronic 2nd starter 3rd tyre sent a report to the customer. Not a warranty issue the selling company should have now about 2 of the faults and the cust has been trying to contact Lucy and no one is returning ther cals.. the cust is heavily pregnant and this is thee last thing she needs. Cust is thinking of rejecting the vehicle and really would like too talk with you. The problem with the mecatronics was on the system in Nov 2025 meaning that you would have know this at point of sales.

Hi,I took it to the Battersea dealership. I took it on the 29th December 2025 and collected it on the 2nd January.Thanks for your helpOn Thu, Jan 15, 2026 at 4:45 PM Customer Feedbackwrote:Good afternoonThank you for your email.  We are sorry to learn that you have experienced difficulties with a Lookers dealership.   Please could you confirm which Lookers dealership this refers to so that we can ensure that it is referred to the relevant team for investigation. RegardsAnnFrom: Fernando Rivera-IllingworthSent: 15 January 2026 16:18To: Customer Feedback; Rachel GreenSubject: Question about work done on my carExternal Sender: Confirm legitimacy before acting.Hi,I have recently taken my car (Tiguan LY69 EVR) for MOT and service. However, when I turn on/off the engine, the display shows that the Oil service and inspection is due.It usually shows that message before I take the car every year for servicing, but this time, it keeps showing.What can the issue be? Pic attachedThanks,Fernando

Hello Jordan,I received a call from Rachael Green at 16:55 hrs today advising that I would need to pay £180 for a diagnostic check. I am concerned by this, as the proposed checks (removal of the door card or inspection around the offside driver’s dashboard) were already carried out by Citygate (Watford) during the initial repair in November 2024 for the same rattling noise.That repair, covered under the extended warranty, did not resolve the issue, and additionally resulted in a Torx screw being left in the centre console - an issue I raised with both VW UK and Citygate (Watford) back in November 2024 and again 2025, when the car went in for it's annual service.Following this, VW UK arranged for the vehicle to be inspected and repaired again, as the rattling noise is still present. Given that this booking was pre-arranged with VW UK for an unresolved warranty issue, I do not understand why I am now being asked to pay for diagnostics.I look forward to your clarification.Most disappointed,Dixon Xavier“Fear can hold you prisoner. Hope can set you free.”****************************************************************************************************************************************************************This e-mail is intended for the recipient only and may contain privileged and confidential information. If you have received it in error you must take no action based on the information and must not copy it to any other party. Please reply to this e-mail so I am aware of the error. This e-mail was written with the understanding that the internet is not a completely confidential medium.On Thursday, 20 November 2025 at 18:01:51 GMT, Jordancarringtonwrote:Dear Mr Xavier,Thank you for booking your vehicle in with Volkswagen Battersea on 13/01/26. Please find attached to this email a copy of our Diagnosis form, if we could ask that you complete this form as it will assist us in being able to prepare for your visit and diagnose any concerns more accurately to try and rectify any faults on the first visit.If you can save the file using your name and registration number and then email this back to your retailer on batterseavwservice@lookers.co.ukMany Thanks.Volkswagen Battersea

I bought my car 29th of November and I took extended warranty your sales person mr mehdi kadhim serve me and told he will send the all the documents of the policy but after a few weeks I did not find any documentation then I sent a reminder email on 5th of January but there was no response From him then I rang on a 09th of January and 12th of January 3 times and spoke to Mr Peter and lady called Debbie on the reception as well and they said they will leave the message to Mr mehdi and I’m still waiting for the response from him regarding my policy documentation. I’m quite disappointed with the service.

Vary good staff

All I want to say is i cant wait to sell my vw and never have to bother with any vw dealership ever again. Iv spent 23500 on a car which now has multiple problems and no1 to repair it. Im looking to possibly take vw battersea to court

Emails not returned after chasing numerous time