I was pretty angry about the way I was treated, I know it was a very difficult problem.im now very happy how Looks resolved the problem,Many thanks

I am writing to formally raise a complaint regarding my experience with Lookers Battersea following the purchase of my car in September.Shortly after receiving the vehicle, warning lights appeared on the dashboard. I brought the car to Lookers Battersea for a diagnostic check, which left me without my car for the day. I was then required to return the car the following day, at which point I was informed of the fault and a part was replaced. This again resulted in me being without my vehicle for another full day.Unfortunately, as soon as I left the dealership after the part replacement, the warning lights reappeared. I therefore had to bring the car back once again. On this occasion, I was required to wait for over an hour during my working hours. As I had requested a courtesy car, I explained that I would wait until the vehicle had been assessed. Despite this, it took over a week for a courtesy car to be provided.I then had the courtesy car for approximately one week. Just before Christmas, I received a phone call asking if I could return the courtesy car within the next few days, as it had been sold. On the day I was due to return the vehicle, I received another phone call, after I had already left my house informing me that I no longer needed to return the car.This ongoing situation has been extremely frustrating and has caused significant inconvenience, disruption to my work, and unnecessary loss of time. The repeated unresolved faults, extended periods without my vehicle, and inconsistent communication fall well below the level of service I would expect.In light of the above, I am requesting a discount on my next payment as a gesture of goodwill and compensation for the inconvenience caused. I would appreciate confirmation of how this will be applied, along with a written response addressing how these issues will be resolved moving forward.I look forward to your prompt response.

Maurice was very good, but when he left a msg asking for my telephone number, I rang it back in and either his colleague forgot to pass on message or Maurice forgot to ring me back. I'm now looking at Sportage as these trocs are just too expensive for their age

Mis-sold finance agreement

Friendly and helpful staff

I am writing to raise a formal complaint about the unacceptable service I have received from your dealership. I purchased my car from you and have had it serviced exclusively at your branch since new, so I am extremely disappointed by the deterioration in service standards.I recently left my car with your team for two days (separate days) due to a very obvious rattling noise. Despite this, I was informed that the engineer “could not hear anything,” which is simply not credible and suggests a lack of proper investigation.More concerning was the behaviour of the staff member at the service desk. He was not wearing Volkswagen uniform and he raised his voice at me, blaming me for not requesting a test drive on my second visit—even though the issue had already been clearly described. His manner was unprofessional, dismissive, and completely unacceptable for someone representing your dealership.I was also told that unless I paid £180 for diagnostics, nothing further could be done. This attitude of shifting responsibility onto the customer is concerning, especially given the history of servicing my vehicle with you from new.This experience has severely damaged my confidence in your dealership and, frankly, in the Volkswagen brand as a whole. I would appreciate:1. A proper investigation into why the noise was not diagnosed.2. A full explanation for the behaviour of the service desk staff member.3. Confirmation of the steps you will take to correct this situation.4. A diagnostic inspection at no additional cost, given the circumstances.I look forward to your prompt response and a suitable resolution.

The salesman was attentive and very helpful he listened and gave me great advice

We were mis-sold our PCP. The salesperson stated we could change the car after 2 years, but the agreement has no viable exit point and has left us in negative equity. This was a clear misrepresentation of the product at point of sale.

I took my car to Volkswagen Battersea for because there are two problems1. The right tyre is keeping losing pressure after a new tyre was installed by Battersea garage , but the VHC attached report indicated there is no problem with the tyre and suggest me to take the car back while waiting for the extend warrantly being processed ,5 days since I took the car back the pressure warning come up again and the pressure drop to 0.55 bar . I called the garage again yesterday 2 dec but the garage said the person responible for my case in on in the office , I am very frustrated my the poor service I received from the VW and now I got stuck and I cannot use my car at all only because I believed in VW service to change the tyre2. The original EPC problem still haven’t been resolved as the garage said it take 2 days to process the extend warranty but after 6 days and I yet to received a phone call from the garageNow I am extremely frustrated with the situation and I will not purchase any product from VW as there is no service provided if the car any problem occurs , worst of all regarding the tyre installation from causing me not to able to use my car at allAt this point I am yet get a call back from and they promise to call back and it is highly likely they will not call back at all as I have the same experience before with the same garage

Dear sirI took my car to Volkswagen Battersea for because there are two problems1. The right tyre is keeping losing pressure after a new tyre was installed by Battersea garage , but the VHC attached report indicated there is no problem with the tyre and suggest me to take the car back while waiting for the extend warrantly being processed ,5 days since I took the car back the pressure warning come up again and the pressure drop to 0.55 bar . I called the garage again yesterday 2 dec but the garage said the person responible for my case in on in the office , I am very frustrated my the poor service I received from the VW and now I got stuck and I cannot use my car at all only because I believed in VW service to change the tyre2. The original EPC problem still haven’t been resolved as the garage said it take 2 days to process the extend warranty but after 6 days and I yet to received a phone call from the garageNow I am extremely frustrated with the situation and I will not purchase any product from VW as there is no service provided if the car any problem occurs , worst of all regarding the tyre installation from causing me not to able to use my car at allAt this point I am yet get a call back from and they promise to call back and it is highly likely they will not call back at all as I have the same experience before with the same garage