I have purchased a car which was the best deal at the beginning the service was brilliant but after they had deposit from me there was no communication no interest and I decided I was going to go elsewhere closer to home and they gave me an even better deal which made me stay , they advised they would have the car delivered to me I was promised a day which ended up not arriving on time I was a full weekend without a car , still no communications I had to keep calling up I was promised a full tank - it arrived on fuel reserve , dirty and 450 miles driven up which I was not told someone would be driving this up , on a brand new car I hadn’t even seen , I was so disappointed it took the excitement of new car out of it for me , when I called up to say this I was advised they would see what they can doDanielle Herrington

Good morningCan someone please look at this email chain and come back to me ASAP?Thank you.Lisa_____________________________________________From: Lisa HOPESent: 27 October 2025 08:45To: Jordan RatcliffeSubject: FW: LA71 KPFJordanI am extremely disappointed with the after sales service from Lookers. It seems that you sold me the car and are now totally disinterested in the issues I am having.The boot has water in it, which I have to wipe out, which is causing the car to steam up constantly.As you did even bother to reply to my email, I would like to you escalate this as a matter of urgency.I do intend to escalate this to the management at Lookers as your lack of care is appalling.Lisa_____________________________________________From: Lisa HOPESent: 14 October 2025 12:10To: jordanratcliffe@lookers.co.ukSubject: LA71 KPFHi JordanI am writing about my vehicle bought from Lookers in Battersea in January this year.I am very happy with the car, aside from a few issues.I noticed a rattling sound around the steering wheel several months ago. I did call the service centre and, I must say, I was both surprised and rather annoyed that I was expected to pay VW for them to look at this issue. Clearly my car is still under warranty.Also, and to be honest, the main issue, is that the windscreen and rear view mirror are steaming up. This is a real issue as having to clear then takes time and I believe, it should not be the case.There has also been a stale water smell in the boot, which air freshener’s did not mask. I took the shelf in the boot and found there was water in there – please see the pictures attached.Clearly, this is a not right and is something that needs to be looked at soonest.I really do not understand why I have to pay for these issues to be looked at when the car is still under warranty. I know my car is a low cost item to you, but a lot of money to me.I look forward to hearing from you.Thank you.Lisa

Bought a car from VW Citygate. Less hassle over part exchange. Got offered more on part exchange aswell!

Car was not ready and person who was assisting me to take a test drive was not around when I arrived at the appointed time.

Dear Sir or Madam,I am a victim of the theft of the badge and front sensor from the above-mentioned Polo which I purchased from you.I spoke to one of your colleagues this morning who confirmed that replacement was possible and that VW were prepared to pay 70% of the cost if I paid the remaining 30%. Unfortunately he was unable to give me even a rough estimate of the cost.I am also concerned about whether there have been any design modifications to deter future thefts. One of my (six) close neighbours who experienced the same theft on the same night saw from his doorbell camera that the removal of both parts was achieved in seconds rather than minutes.Further clarification would be much appreciated,Yours sincerely,Anita Phillips

I have just repeatedly tried to book a service appointment via your website but each time it gets hung up at “select service”. I am not a previous customer but my car is, though with a different registration number: I bought it last year from a colleague who was leaving London. Maybe that is the source of the problem? Or the diplomatic licence plate? Can you advise how to proceed to obtain an appointment for the usual annual service?

Because someone phoned I could not answer straight away, but I did ring them back within 20 minutes of the missed call.they never come back to me.

Good morning I have a car that was previously serviced by you please could you send me the full service history in separate individual statements please thanks Jake

I phoned Debbie to say how good it all was.Thank you.My phone wouldn't let me fill in the questionnaire.

I didn’t have an experience