Good afternoon,I'm writing to you with regards my car which I bought under your team under finance one year ago.Since buying the car we have had back-to-back issues with the battery which repeatedly dies requiring jump starting regularly and then most recently this winter we have discovered that there is damp in the car and resulted in extensive mould. I have driven this car and this definitely a fault in the car that has been sold to me.Having bought it in for assessment and service we are now approaching 5 weeks. The communication regarding the updates and progression and difficulties your cleaning having has been appalling and frankly I expected more from your dealership. I have been left car less with not even an offer for a courtesy car for 5 weeks. Hence I am paying for a service i am not receiving and you will know this car is under warranty. The whole experience has been unacceptable and frankly i expected from from a dealership of this standard. It is clear that this car is not fit for purpose if in 5 weeks you have not identified the cause for the leak then it is time for you replace my vehicle and i should be compensated for the 5 weeks i have not have the car.This whole experience has been deeply disappointing. I have tried phone calls and to email the Battersea team directly but repeatedly am told i will be given an update and then silence.

I am writing to raise a concern regarding my attempt to obtain confirmation of my vehicle’s warranty end date. I have made several efforts to get in touch through the available contact channels but have not received a response. Additionally, during a recent phone call, the call was unexpectedly disconnected before my query could be addressed. I would appreciate it if you could kindly provide confirmation of my vehicle’s warranty end date at your earliest convenience and advise on the appropriate point of contact for such enquiries going forward.

Ok -but normally the car was cleaned - that was always nice. Then rang up about body repair. Lookers never came back to me..Fortunately have found another company nearby who can do it..So much for LookersSent from my iPhoneEven the clock was not altered so hopefully the job was properly done.

Have sent to emails, And 3 phone calls but,no reply

Customer Comments:Subject: Concern Regarding Pricing Discrepancies on Order Form Dear Team, I hope you are well. I am writing regarding the recent order 8293524, received on 23.01.26, which requests payment of £4,019.00. Upon review, I noticed that several of the prices listed appear to be higher than those originally quoted at the time of sale. Before processing any payment, I would appreciate clarification on the following discrepancies: Item: Metallic Paintwork Quoted/Expected Price: £831.87 Price Shown on Order Form: £1,091.67 Delivery Charge: Delivery should not be applicable, as I pay the initial deposit through the Motability Scheme, which is £3,995. Under the scheme, delivery charges should not be applied in addition to the agreed advance payment. Given these concerns, could you please confirm whether the prices listed are correct? If they are correct, I would appreciate an explanation for the differences. If an error has been made, please issue an updated order form or invoice reflecting the accurate amounts so that payment can be made promptly. Thank you for your assistance. I look forward to your clarification. Kind regards, Sherri Acting on behalf of Susan Dwyer

Subject: Concern Regarding Pricing Discrepancies on Order FormDear Team,I hope you are well.I am writing regarding the recent order 8293524, received on 23.01.26, which requests payment of £4,019.00.Upon review, I noticed that several of the prices listed appear to be higher than those originally quoted at the time of sale. Before processing any payment, I would appreciate clarification on the following discrepancies:Item: Metallic PaintworkQuoted/Expected Price: £831.87Price Shown on Order Form: £1,091.67Delivery Charge:Delivery should not be applicable, as I pay the initial deposit through the Motability Scheme, which is £3,995. Under the scheme, delivery charges should not be applied in addition to the agreed advance payment.Given these concerns, could you please confirm whether the prices listed are correct? If they are correct, I would appreciate an explanation for the differences. If an error has been made, please issue an updated order form or invoice reflecting the accurate amounts so that payment can be made promptly.Thank you for your assistance. I look forward to your clarification.Kind regards,SherriActing on behalf of Susan Dwyer

All staff were approachable, friendly, polite and efficient and provided the information.

Dear Dealer General ManagerI am writing to make a formal complaint regarding my new Volkswagen Tiguan Match, registration LF74JMZ, supplied by Volkswagen Battersea on 7 February 2025.Faults from day one (unresolved)From the day of delivery the vehicle has suffered ongoing software-related faults including:• Battery drain / non-start concerns• Emergency braking applying unexpectedly• Driver assistance faults (false detections / warnings and “driving assistance faulty” messages)These issues have caused significant inconvenience and loss of confidence in the vehicle. I was left stranded twice and required breakdown recovery on:• 03/03/2025• 31/03/2025Repair history / ongoing positionThe vehicle has been returned for repair on at least two occasions, including an in-house repair visit on 28/04/2025 and a further visit in January 2026 when I was advised new software updates had been applied (last visit ended around 21/01/2026). Despite this, the warning(s) returned again within two days of driving (appearing and disappearing), confirming the fault has not been resolved.I also have over 10 email correspondences requesting to return the vehicle and raising ongoing concerns, with repeated replies stating you are “awaiting software updates”. Waiting indefinitely for future updates is not an acceptable resolution for a new vehicle that continues to present safety-related faults and reliability issues.My requested remedy (Consumer Rights Act 2015)Given the vehicle has not been successfully remedied within a reasonable time and has caused significant inconvenience, I am asserting my rights under the Consumer Rights Act 2015 and request that you confirm how you will resolve this matter, either by:• agreeing rejection of the vehicle and arranging return / unwinding the agreement (noting that a lawful deduction for use may apply for a motor vehicle), OR• providing an appropriate price reduction / compensation reflecting the ongoing faults, loss of use and disruption.Safety confirmation requestBecause the faults include emergency braking and driver assistance errors, please confirm in writing within 7 days whether you consider the vehicle safe to drive in its current condition.DeadlinePlease provide your written resolution proposal within 14 days of this email. If I do not receive a satisfactory response, I will escalate the matter to The Motor Ombudsman and through the Volkswagen Financial Services complaints process.Kind regardsCephas Nkomo

To the General Manager, Lookers Volkswagen Battersea,I am writing to formally lodge a complaint regarding the unacceptable level of service I have received following the purchase of my Volkswagen Tiguan (Reg: LB71 GYP) in April 2025 at the Battersea branch.The IssueDuring the initial test drive, I informed your Senior Sales Executive, Javed Ali, that one of the cup holders was faulty and failing to contract. I was given a verbal assurance that this would be repaired prior to my collection of the vehicle.Upon collection, the issue remained unresolved. Mr. Ali explained that the parts had not arrived in time but personally guaranteed he would contact me to book the repair as soon as they were in stock.The Failure of ServiceSince April 2025, I have made exhaustive attempts to resolve this:Email Correspondence: I have sent six follow-up emails and have still not got a resolution.Phone Calls: I have called the dealership on multiple occasions. Each time, I was promised a callback from Mr. Ali or a manager; none of these calls have materialized.Marketing Contradiction: While my requests for service are ignored, I am paradoxically bombarded with marketing emails for "VIP events" to purchase new cars. It is insulting to be invited to spend more money when you have failed to honour the contract of my current purchase.My ExpectationsI paid nearly £30,000 for this vehicle. While a cup holder may seem minor to your team, the total lack of accountability and communication for nearly ten months is a significant breach of trust. It appears that once the sale was finalized, the commitment to customer care ceased entirely.I look forward to hearing back from you and finally getting a resolution!Kind regards,Angela

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