I am writing to ask for a repair by VW under Das Welt Auto warranty. We purchased the car (RK67VUS) from Lookers Battersea with a 3 year warranty for delivery 26/05/2023.Today the car failed an MOT at KwikFit because of a broken rear coil and badly worn coils on other corners of the car. My partner has the car in Staffordshire where she is helping care for family. We tried to use a local VW garage but they could not fit us in.The car was serviced by you in mid-March 2026. Despite suspension being mentioned on prior year health checks, this issue not picked up in this service.Following a telephone call earlier today, I checked the warranty policy, and there was a long list of items which were specifically noted as subject to wear and tear, but coils or other suspension elements were not among them.We purchased the car from VW for this warranty, and had a reasonable expectation (and consumer rights) based on what was sold to us, that a suspension failure would be covered. It is not normal for suspension to fail under normal wear and tear within 65,000 miles. It represents a failure of the part which is exactly what this warranty covers.I would appreciate a quick response and for VW to arrange a repair and courtesy car. I can share policy wording in the handover pack if helpful, but guess you have it. I like the customer service Lookers Battersea have provided to this point, and would hope to keep a long relationship with them.Many thanks, Toby.

Maurice was very helpful and patient with me as I had a lot of questions. He gave me all of the info without being forceful and gimmicky which I can often experience in dealerships. Thank you!

Everyone here seems very helpful and pleasant to talk to.

Update please before I take further actionSent from my iPhoneBegin forwarded message:From: JeffDate: 30 April 2026 at 13:47:26 CESTTo: LegalDepartment@vwg.co.ukSubject: VolgswagenI would like to relay to you at Volgswagen UKLegal and Lookers Battersea branch the following.Mr MJF Pettigrew experience with Lookers Battersea BranchThe vehicle concerned is a 2016 Volgswagen Passat Reg No LG66DLF which was Reg under JP52NYPPut it mildly the whole job was a cock up from start to finish.We have attempted to send and put the relevant documents in order in a separate email.Firstly we agreed a date that the vehicle should go to the garage this being Monday the 13 of April.Lookers decided that they had no instruction to carry out an mot or get a quote to us regarding the sensor and badge.This went on for days until I was eventually given the report from the mechanic.However no price was given until I picked up the car on Saturday the 18th I was given no warning of the cost or instruction on how to use the new sensor,even though this is clearly stated in the document that Lookers Battersea have given to Mr Pettigrew on his first contact on the 13th of April 2026.This resulted in Mr Pettigrew nearly crashing the car on his first attempt to use and check the sensor was working correctly.He then contacted lookers battersea and was given verbal instructions on how to use the new sensor.Mr Pettigrew returned to Lookers on Monday the 20th of April to discuss the bill with mr mark Beacon who informed Mr Pettigrew that the bill was incorrect and had in fact risen but they would not charge me as they were being generous and that the women who ran the department,who we think was called Lucy,would ring us the following day to explain what had happened.No phone call to date.Or apology or changing of the various quotes.We have had many quotes for this job from Lookers and none agree with the engineer report of £889.80 which We were responsible for 30% as far as we were concerned and as per are agreement with volgswagen uk.So we believe that you have broken the agreement which we had with volgswagen uk and as for Lookers it a joke.So we suggest you sort this mess out with Lookers who represent you and stop us taking both of you to court for breach of agreement with volgswagen and breach of contract with lookersWe do not expect to pay anything except the mot and 30% of £889.80 on invoice £626.83We could go on about Lookers even more if required but we hope this will be sorted out by yourselves and Lookers without all of us meeting in front of a judge.On a separate email we have sent all the documents and have tried are best to put them in order but as we are in France at the moment so a bit difficult.This was the main reason for having the car repaired.As for the log book of the carLookers failed to enter anything in the Log until we reminded them and it was done very quickly with no reference to the sensor job or the new badgeAnother sloppy job by Lookers of Battersea which the detail of and a picture of the log book will be saved until latter.Best wishesMrs Nicole PettigrewMr mjf Pettigrew

I had a brilliant experience at Battersea today. Everyone was so helpful, friendly and professional. Rachel was particularly helpful and also Lewis and Rachel’s colleague with the ‘pink’ desk. I also waited in the comfortable customer lounge and had a very good coffee and although they weren’t able to fix the problem they applied a temporary fix and information on what to do next. The car also had a valet.I drove away feeling really happy with the whole experience. Go Battersea!

Dear Sir/Madam,I’m writing to formally reject the vehicle I purchased in October 2025 under the Consumer Rights Act 2015.Since getting the car, I’ve had ongoing issues with it. These include faults with the Travel Assist system, problems with the wing mirrors and the condition it was handed over in (including dog hair still being present despite cleaning).I raised these issues shortly after purchase and brought the vehicle back to you in December 2025 for repair. Unfortunately, the problems have not been resolved and are still ongoing.At this point, I’m not comfortable proceeding with any further repair attempts. As a repair has already been carried out and hasn’t fixed the issues, I am now exercising my final right to reject the vehicle.This isn’t a new complaint it’s something that has been ongoing since I first reported it.I’d appreciate it if you could come back to me to confirm the next steps.Kind regards,Shante Scott

I am submitting a formal complaint regarding a failure to process a confirmed refund of my £500 deposit for a cancelled vehicle factory order.The order was cancelled on April 2, 2026, due to a change in financial circumstances. Following my request, the Sales Executive at the dealership acknowledged the cancellation and confirmed via email on April 10, 2026, that the refund had been requested for processing, with an expected timeframe of 3–5 working days.It has now been more than a week since this confirmation, and the funds have not been returned to my account. Despite subsequent follow-up correspondence seeking an update, I have received no further communication or evidence that the refund has been processed.As the original transaction was conducted remotely without a signed contract, I am entitled to a full refund under the Consumer Contracts Regulations 2015.I request that the dealership immediately:1. Provide written confirmation that the refund has been processed, including an Acquirer Reference Number (ARN) for my records.2. If the refund has not been processed, provide an urgent explanation for this delay and an absolute deadline for when the funds will be returned.I have attempted to resolve this matter directly with the sales department multiple times without success. I trust that this formal complaint will ensure the immediate resolution of this outstanding issue.

I found staff to be polite and helpful in the beginning. However, I am experiencing very poor communication after having gone through the credit process check.

Maurice was so personable, knowledgeable and caring.

I purchased my Tiguan on the 06/02/26 and was told a spare key would be ordered and provided to me. 10 weeks later I have chased a number of times, I have been fobbed off and told calls would be returned. This hasn’t happened. I am still without a spare key and am very disappointed with the service I have received. The salesman was very keen to take my money but not provide the full service I would expect. I want someone to call me to get this issue resolved, I have no faith in the salesman who sold me the car.