Friendly, professional, good advice rather than hard sell.

I recently bought my new VW Polo from Lookers Volkswagen in Battersea - I was looked after by a sales executive called Peter Williams. He did a great job in helping me with information and guided me through a very smooth test drive. As I’m a details person, I really appreciated how informative he was, explaining everything clearly in a very easy to understand style. It was the perfect balance between being engaging, patient and supptortive (it had been a long time since I’d bought my previous car), whilst being informative, making the whole car sales process an incredibly enjoyable and confident one. Peter really made a positive difference in my search for a new car. So I’d like to say a huge thank you to him for making everything so easy. Having dealt with countless car sales people in the past, this was head and shoulders the best experience. I will no doubt be recommending Peter to friends and family and I’m sure I’ll be back to your showroom when I’m ready to change my car in the future. Thank you!

Mr J Webb was excellent with his presentation

Online booking system was very easy to use with confirmation by email of the appointment booked. As I drove in for my appointment I had an excellent encounter with the Meeters and Greeters Richard and Jay who directed me to the first floor reception area. From the time I handed my keys to the collection point following the service and mot of my vehicle I found the service desk area staff helpful and courteous explaining everything including what happens next as my 2 year Service plan comes to end . Keep up the good work.

It would have been a 1 star rating if it wasn't for the way lookers redeemed themselves and rectified they're mistakes. I brought my car in at 8am for a repair of the cars software which i was told would be fixed by mid day to find out that at 2pm it did not even go into the service centre yet. I then received a call that my car has been repaired and ready to collect. When I arrived to collect my car I came to find out that no work has been done to my car at all just a factory reset with my initial issues still remaining. With the help of Peter Williams he spoke to the service department and it turned out that there was a miscommunication and my car had to stay overnight to be repaired first thing in the morning. I collected the car the following morning and all the issues I had have been resolved. Even though the service was only meant to be for a day I am happy that the car has been fixed and I will be using lookers again in the future.

Super efficient and friendly staff. Zainab was very helpful every time I called and ultimately got the work done and vehicle returned on time.

Always great customer service

Clear explanation of service booked and costs Very efficient and courteous service

Easy to use Clear and efficient Perfect in every way

Very patient and helpful.