Mehdi was pleasant. Buying a car is an iterative process and I’m not sure he appreciated that. He seemed to want to do everything in one go: test drive, valuation of existing car, deal for new car. I would have preferred support to go through a decision process, even if it took a few visits which I’d made clear I was able to do.

We bought a VW ID 5 and many thanks to our dealer Lewis Colebrook, everything went smooth and we are very happy for that.My husband was main driver, and he is very happy with the service he received from Lewis, like the tech explaining things, etc.

No one has bothered contacting me 2 days later

Veey Friendly and knowledgeable team. Lewis and Jordan very helpful.

bought car 28th July 2025, issues with the vehicle, both front shock absorbers are covered in oil & incorrect tyre has been fitted to drivers rear, not even the correct size. customer has also advised there is a clunking from the front of the vehicle and on the dashboard there is a skidding image.customer is extremely upset and given the nature of her job as a carer, safety is paramount.

The worst experience possible. I had car trouble and arranged recovery to Battersea. The left the car outside on y double yellow lines for 4 days and refused to look at the car! I then arranged my insurance to recover to another garage who was unable to really fix the car so there took it back to Battersea! After a few more days they called me up saying you can send the third party garage to collect the car without telling me anything. I called the garage and the confirmed Battersea has also refused to repair the car again and told the third party garage what to buy to fix the car. I have a VW but I won’t be going there back again. PS: I still have not received the car back after 25 days since the accident.

The car I wanted to test drive didn’t had a battery. The following week,10min before appointment due time, they call to say that the car still isn’t ready.Obviously they had no interest to sell me a car.I’m looking somewhere else.

No contact phoned once and one video said he would follow up a week and a bit ago and never did. Pretty much said the car was broken as well.

Brian dealt with queries professional and promptly.

We fixed our appointment at 1.30pm on May 26 to replace the wheel nuts on the rear wheel behind the driver. We had a nice lunch in the Cafe. Then when we were told the job would be ready, we went to one of the desks to check out and were told that wheel nuts were not available. After another delay wheel nuts were found. The staff were efficient and polite throughout.Roger Symon