Lookers Volkswagen Battersea
4.8/5
4.8 /5
905 Verified Reviews
92 York Rd, London, SW11 3RD, GB
020 7924 5544
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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905 Verified Reviews
Verified User
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Dec 22, 2023
5.0/5
5.0 /5
Harriet was very helpful
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5.0/5
5.0 /5
It was easy to arrange the service, which was carried out at a convenient time, and a comprehensive report on the car was available. Staff are welcoming and make the process pleasant and easy.
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5.0/5
5.0 /5
Easy to navigate Good service, and the person receiving me were welcoming and engaging
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5.0/5
5.0 /5
Good atmosphere and lovely staff. Walked in and greeted with a warm welcome. Good coffee and overall great staff that cared about my requirements.
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5.0/5
5.0 /5
Excellent
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5.0/5
5.0 /5
Great team
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4.0/5
4.0 /5
Everything went well, great experience and customer services but my car key ring got broken and I was not notified about it until I found out. I was given only an apology from the person working at the car park, named Richard (I believe!) who was kind enough. It might be insignificant but this had a personal value to me.
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5.0/5
5.0 /5
Amazing team, Maurice, Ali and Richard were excellent from start to finish
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5.0/5
5.0 /5
The check in and drop off was very easy and staff were warm, helpful and polite It was great to be able to check in before arriving as it made the drop off easy
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4.0/5
4.0 /5
Originally came in with headlamp issue where I was blinding other road users on 17.4.23 - I was told there was a fault, they had manually adjusted but needed to order a complete new unit. I e-mailed a couple of times and tried to phone for an update but had no responses and I thought there was maybe an issue with the part not being available but when I reached out to VW they gave me a number to call and advised to try Lookers again. Called and after speaking to a few people it was agreed I needed to book in & a new headlamp would be ordered. Took my car in on 11th & got a call to say that my car was due a system update which may be affecting the headlamp and was a 2 day appt. To be fair, Mitch was amazing, he was understanding that I wasn’t happy, got me a courtesy car sorted and my car was ready, cleaned & had a health check by the next morning so by the time I collected my car I felt that the issues I had were somewhat redeemed! I feel that my original appointment on 17.4.23 should have been followed up & even if it was a fault that wasn’t recognised at the time I was still forgotten so that’s where the 1 star was dropped! Mitch and the team out in the car delivery area were all super friendly & helpful so for customer service my visit on 11.12.23 get 10 stars!