purchased 12.01.26 Looked at on Saturday and paid deposit. Paid for it LM21DKD Tiguan.Monday drove from Battersea and seemed okay. Tuesday started on intermittent basis. Then emergency Gear box issue, only working in 3 gears. Encouraged not to drive it. Warranty people came out yesterday. Major problem with the vehicle. Mecatronics completely gone. Take to High Wycombe. 3 problems 1st mecatronic 2nd starter 3rd tyre sent a report to the customer. Not a warranty issue the selling company should have now about 2 of the faults and the cust has been trying to contact Lucy and no one is returning ther cals.. the cust is heavily pregnant and this is thee last thing she needs. Cust is thinking of rejecting the vehicle and really would like too talk with you. The problem with the mecatronics was on the system in Nov 2025 meaning that you would have know this at point of sales.

Hi,I took it to the Battersea dealership. I took it on the 29th December 2025 and collected it on the 2nd January.Thanks for your helpOn Thu, Jan 15, 2026 at 4:45 PM Customer Feedbackwrote:Good afternoonThank you for your email.  We are sorry to learn that you have experienced difficulties with a Lookers dealership.   Please could you confirm which Lookers dealership this refers to so that we can ensure that it is referred to the relevant team for investigation. RegardsAnnFrom: Fernando Rivera-IllingworthSent: 15 January 2026 16:18To: Customer Feedback; Rachel GreenSubject: Question about work done on my carExternal Sender: Confirm legitimacy before acting.Hi,I have recently taken my car (Tiguan LY69 EVR) for MOT and service. However, when I turn on/off the engine, the display shows that the Oil service and inspection is due.It usually shows that message before I take the car every year for servicing, but this time, it keeps showing.What can the issue be? Pic attachedThanks,Fernando

Hello Jordan,I received a call from Rachael Green at 16:55 hrs today advising that I would need to pay £180 for a diagnostic check. I am concerned by this, as the proposed checks (removal of the door card or inspection around the offside driver’s dashboard) were already carried out by Citygate (Watford) during the initial repair in November 2024 for the same rattling noise.That repair, covered under the extended warranty, did not resolve the issue, and additionally resulted in a Torx screw being left in the centre console - an issue I raised with both VW UK and Citygate (Watford) back in November 2024 and again 2025, when the car went in for it's annual service.Following this, VW UK arranged for the vehicle to be inspected and repaired again, as the rattling noise is still present. Given that this booking was pre-arranged with VW UK for an unresolved warranty issue, I do not understand why I am now being asked to pay for diagnostics.I look forward to your clarification.Most disappointed,Dixon Xavier“Fear can hold you prisoner. Hope can set you free.”****************************************************************************************************************************************************************This e-mail is intended for the recipient only and may contain privileged and confidential information. If you have received it in error you must take no action based on the information and must not copy it to any other party. Please reply to this e-mail so I am aware of the error. This e-mail was written with the understanding that the internet is not a completely confidential medium.On Thursday, 20 November 2025 at 18:01:51 GMT, Jordancarringtonwrote:Dear Mr Xavier,Thank you for booking your vehicle in with Volkswagen Battersea on 13/01/26. Please find attached to this email a copy of our Diagnosis form, if we could ask that you complete this form as it will assist us in being able to prepare for your visit and diagnose any concerns more accurately to try and rectify any faults on the first visit.If you can save the file using your name and registration number and then email this back to your retailer on batterseavwservice@lookers.co.ukMany Thanks.Volkswagen Battersea

I bought my car 29th of November and I took extended warranty your sales person mr mehdi kadhim serve me and told he will send the all the documents of the policy but after a few weeks I did not find any documentation then I sent a reminder email on 5th of January but there was no response From him then I rang on a 09th of January and 12th of January 3 times and spoke to Mr Peter and lady called Debbie on the reception as well and they said they will leave the message to Mr mehdi and I’m still waiting for the response from him regarding my policy documentation. I’m quite disappointed with the service.

Vary good staff

All I want to say is i cant wait to sell my vw and never have to bother with any vw dealership ever again. Iv spent 23500 on a car which now has multiple problems and no1 to repair it. Im looking to possibly take vw battersea to court

Emails not returned after chasing numerous time

I was pretty angry about the way I was treated, I know it was a very difficult problem.im now very happy how Looks resolved the problem,Many thanks

I am writing to formally raise a complaint regarding my experience with Lookers Battersea following the purchase of my car in September.Shortly after receiving the vehicle, warning lights appeared on the dashboard. I brought the car to Lookers Battersea for a diagnostic check, which left me without my car for the day. I was then required to return the car the following day, at which point I was informed of the fault and a part was replaced. This again resulted in me being without my vehicle for another full day.Unfortunately, as soon as I left the dealership after the part replacement, the warning lights reappeared. I therefore had to bring the car back once again. On this occasion, I was required to wait for over an hour during my working hours. As I had requested a courtesy car, I explained that I would wait until the vehicle had been assessed. Despite this, it took over a week for a courtesy car to be provided.I then had the courtesy car for approximately one week. Just before Christmas, I received a phone call asking if I could return the courtesy car within the next few days, as it had been sold. On the day I was due to return the vehicle, I received another phone call, after I had already left my house informing me that I no longer needed to return the car.This ongoing situation has been extremely frustrating and has caused significant inconvenience, disruption to my work, and unnecessary loss of time. The repeated unresolved faults, extended periods without my vehicle, and inconsistent communication fall well below the level of service I would expect.In light of the above, I am requesting a discount on my next payment as a gesture of goodwill and compensation for the inconvenience caused. I would appreciate confirmation of how this will be applied, along with a written response addressing how these issues will be resolved moving forward.I look forward to your prompt response.

Maurice was very good, but when he left a msg asking for my telephone number, I rang it back in and either his colleague forgot to pass on message or Maurice forgot to ring me back. I'm now looking at Sportage as these trocs are just too expensive for their age