Lookers Volkswagen Battersea
4.8/5
4.8 /5
905 Verified Reviews
92 York Rd, London, SW11 3RD, GB
020 7924 5544
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
905 Verified Reviews
Verified User
Oct 9, 2023
5.0/5
5.0 /5
just all very simple Both gents from service desk initial discussion and then the chap that returned the cxar to me were great, I was a little impatient but they worked hard to get me in and out quickly. Richard who met me at the door early (730ish am) was equally accommodating, bringing me into the service centre early providing coffee etc .. Overall great experience from start to finish.

5.0/5
5.0 /5
Excellent service. Would use again.

5.0/5
5.0 /5
Waqar was thorough and attentte

5.0/5
5.0 /5
Easy to use. Knowledgeable, professional staff.

5.0/5
5.0 /5
The team at the dealership were friendly and welcoming, and the communication I received was clear.

5.0/5
5.0 /5
Because I was pleased with the service. They were all polite and professional and the MOT was done within 2 hours.

5.0/5
5.0 /5
Jed assisted most helpful & responded well to my enquiry

Verified User
Oct 3, 2023
5.0/5
5.0 /5
I want to say a big Thank you to Reuben, his unique level of high quality customer care was exceptional, he was very accommodating , helpful and explained everything in detail no matter how many times I asked him, he sought the best car that I needed he ensured it was within my budget too ,which really assured me that he wasn't just trying to make a sale, he checked in at every stage and when it was time to collect ,I was given a 5 star treatment , he was also wonderful with my daughter and also catered to her needs and made her feel included in our new car journey, she now wants to come back and get another car for herself ,shes only 6 so has a long way to go. I was very impressed with Reuben's attention to detail ,care and consideration . In my opinion, Reuben needs a promotion. Thank you to all the employees at the dealership, it was beautiful to see how they all worked well as a team ,creating a wonderful experience for the customers , hopefully Senior HQ management will treat you all to a lovely dinner over the Christmas festive period. One suggestion that I would like to add to the dealership, to give am extra unique touch to the customer experience, maybe in the hand over room , have one of the following; 1.Thank you card hardcopy or digitally (QR code) 2.Pen 3.Air freshener 4.Box of tissues This will just add to the complete process .

5.0/5
5.0 /5
Because the service was excellent (?)!

5.0/5
5.0 /5
Rob was great, friendly and attentive