I haven’t been to Lookers Battersea lately. I was at the Wimbledon branch for a service

The service and help we received in buying a used car was first class. The key to this was the sales exec Peter Williams. Very affable and explained everything about our purchase in a way we could easily understand. Unlike many car purchases in the past where add on after add on (upselling) becomes a pain to us - this time Peter told us about the extras and when we made it clear what we did and did not want he did not try and flog a dead horse - and we liked that - a lot. So next time we are in the market for a car I will not hesitate to go back to Lookers first.

To Whom it may concern,I am emailing in response to a review left regarding my experience of the service and custom at Lookers Battersea branch.My car has been booked into the garage on four occasions now for the following reasons:1. Water ingress in the driver and passenger door2. Poor audio function for phone callsThe first issue remains unresolved since November 2025. I have contacted the branch and customer services by email and telephone on a number of occasions. I have requested a call back to understand the issue and what has been done to attempt to rectify it. On my last visit to the service centre, upon arrival I was informed the jetwash was not working so it would not be possible to clean the car no test for suspected leaks. I asked to be contacted once the jet wash had been fixed so my car could be booked in again and that has not happened.The second issue was raised in January and inspected in March. An audio system update was performed and this issue remains, others on the receiving end of my calls have reported the sound and quality is even worse.I am deeply dissatisfied and exhausted of chasing issues to no prevail. Lookers VW as an organisation is not holding up advertised high quality standards of customer service and performance according to my experiences.I look forward to hearing back from you on how to resolve these matters.Sincerely,ShylaRegistration: RE73 JBV

I went into lookers for a financial review as I’m 3/4 years into my second agreement, and was helped by a member of the sales team who was incredibly helpful. On the 7th March I initially agreed to a new deal after hours of negotiations, and was asked to pay a £500 deposit out of the £2500 overall deposit. I was told this deposit is refundable and I also had a number of days to make any changes.On the 17th March I decided to pull out of the deal, no agreements were signed at this point, and the e-documents were not written to the correct address. I pulled out due to financial reasons as the new agreement was much higher then expected. So the sales manager at lookers agreed to returning the £500 deposit.It’s now been almost 5 weeks, I’ve reached out to the sales person who helped and he reports to the manager who in return says they’ll get back or deal with it. However I’ve had no contact and have had to chase this matter.If no financial agreement has been signed legally the deposit should be returned back, I can understand if there was a delivery fee, but if the car has been sold on then the company itself has not been at a loss.Please kindly help recover the £500, as the sales manager at lookers has not dealt with this matter well, especially for a loyal customer of 8 years.I stress, the sales person who helped me initially has been great and I leave him with positive feedback.

Was satisfied with the service and price Mehdi gave us on 1st contact and presentations of your vehicles.

Excellent, kind helpful staff, really great service, and MoT pass. More importantly not as expensive as I feared.Very fast turnaround which was wonderful! Well done all at Lookers.From one very satisfied customer!Ms Margaret M. HughesM: 07980 661354

Good service, Lewis was very helpful interpreting my requirements and answering my questions

I came in with my girlfriend, Georgette Olaiya, who is the customer on 21.03.26, she wanted to know what her options were for a new car. The sales guys were pushy, and lied in order to get my girlfriend to agree to a deal. She was interested in the t roc and they told her it being discontinued which is a lie. They pushed her to make a deal on a car but she was not sure about the colour. She told them she would sleep on it and call them the next day. She did not call the next day, Jordan called her on 22nd, 23rd, 24th, 25th, 26th and was pushy on the 26th. I want to bring to your attention how your sales people are going about trying to make sales.

Very friendly and efficient staff

My vehicle (VW id3 '21 reg) Booked for MOT.Was informed there was a recall on the model requiring an extra day in garage, dedpite no recall notice bring issued by vw for it, and no faults with car. Was told it was software related but was not provided with any recall code.On the day agreed for pickup, they provided no update. When I went to pickup the car they stated the update kept failing, so car was not ready.When I asked them to rollback to previous version (3.2x) they stated they cannot as the car currently has no software.Basically, lookers have broken my car, not explained the reason why, lied about the cars status and been unable to provide us with i replacement.I want lookers to return my car with the software version i left it with them at as soon as possible. Otherwise I will never use them again.