As usual you can't be bothered to reply to my complaint.Once again hiding, can't be responsible for your bad service.

It was very basic the customer service I was really given options it was a basic can help you come back when you’ve had the car a few more years

I was pleased with the servicing of the car when I brought it in on 10 February.No problem that your rep never came back re the body work for the car. I have since found somebody who will sort out the marks on the car and I will take it to this man who will sort it out.Thank you for the servicing.Daphne Hargreaves

Good afternoon,I'm writing to you with regards my car which I bought under your team under finance one year ago.Since buying the car we have had back-to-back issues with the battery which repeatedly dies requiring jump starting regularly and then most recently this winter we have discovered that there is damp in the car and resulted in extensive mould. I have driven this car and this definitely a fault in the car that has been sold to me.Having bought it in for assessment and service we are now approaching 5 weeks. The communication regarding the updates and progression and difficulties your cleaning having has been appalling and frankly I expected more from your dealership. I have been left car less with not even an offer for a courtesy car for 5 weeks. Hence I am paying for a service i am not receiving and you will know this car is under warranty. The whole experience has been unacceptable and frankly i expected from from a dealership of this standard. It is clear that this car is not fit for purpose if in 5 weeks you have not identified the cause for the leak then it is time for you replace my vehicle and i should be compensated for the 5 weeks i have not have the car.This whole experience has been deeply disappointing. I have tried phone calls and to email the Battersea team directly but repeatedly am told i will be given an update and then silence.

I am writing to raise a concern regarding my attempt to obtain confirmation of my vehicle’s warranty end date. I have made several efforts to get in touch through the available contact channels but have not received a response. Additionally, during a recent phone call, the call was unexpectedly disconnected before my query could be addressed. I would appreciate it if you could kindly provide confirmation of my vehicle’s warranty end date at your earliest convenience and advise on the appropriate point of contact for such enquiries going forward.

Ok -but normally the car was cleaned - that was always nice. Then rang up about body repair. Lookers never came back to me..Fortunately have found another company nearby who can do it..So much for LookersSent from my iPhoneEven the clock was not altered so hopefully the job was properly done.

Have sent to emails, And 3 phone calls but,no reply

Customer Comments:Subject: Concern Regarding Pricing Discrepancies on Order Form Dear Team, I hope you are well. I am writing regarding the recent order 8293524, received on 23.01.26, which requests payment of £4,019.00. Upon review, I noticed that several of the prices listed appear to be higher than those originally quoted at the time of sale. Before processing any payment, I would appreciate clarification on the following discrepancies: Item: Metallic Paintwork Quoted/Expected Price: £831.87 Price Shown on Order Form: £1,091.67 Delivery Charge: Delivery should not be applicable, as I pay the initial deposit through the Motability Scheme, which is £3,995. Under the scheme, delivery charges should not be applied in addition to the agreed advance payment. Given these concerns, could you please confirm whether the prices listed are correct? If they are correct, I would appreciate an explanation for the differences. If an error has been made, please issue an updated order form or invoice reflecting the accurate amounts so that payment can be made promptly. Thank you for your assistance. I look forward to your clarification. Kind regards, Sherri Acting on behalf of Susan Dwyer

Subject: Concern Regarding Pricing Discrepancies on Order FormDear Team,I hope you are well.I am writing regarding the recent order 8293524, received on 23.01.26, which requests payment of £4,019.00.Upon review, I noticed that several of the prices listed appear to be higher than those originally quoted at the time of sale. Before processing any payment, I would appreciate clarification on the following discrepancies:Item: Metallic PaintworkQuoted/Expected Price: £831.87Price Shown on Order Form: £1,091.67Delivery Charge:Delivery should not be applicable, as I pay the initial deposit through the Motability Scheme, which is £3,995. Under the scheme, delivery charges should not be applied in addition to the agreed advance payment.Given these concerns, could you please confirm whether the prices listed are correct? If they are correct, I would appreciate an explanation for the differences. If an error has been made, please issue an updated order form or invoice reflecting the accurate amounts so that payment can be made promptly.Thank you for your assistance. I look forward to your clarification.Kind regards,SherriActing on behalf of Susan Dwyer

All staff were approachable, friendly, polite and efficient and provided the information.