Vehicle Registration: PL24 UDSDear Sir/Madam,I am writing to formally escalate a complaint and request urgent senior-level intervention regarding my 2024 Volkswagen Tiguan, which is currently completely inoperable.As context, I am a long-standing customer of Volkswagen Lookers (Blackburn), having purchased three vehicles over the past seven years and my wife (Emma Whittaker) has also been a loyal customer for considerably longer.Issue summary:• Persistent warning errors relating to Side Assist, Lane Assist, Front Assist, Dynamic Road Assist, and Adaptive Cruise Control• Advised by your representative (Conor Donaldson on 30th May when I rang to get the error messages resolved) that a manufacturer recall was also outstanding• Earliest booking initially offered was late June 2026 due to the need of a courtesy car as I was told it would take two days, which was later brought forward to 26th May after challenge• Advised to contact VW Assist if the vehicle deterioratedCurrent situation (today):• The vehicle now has no electrical power whatsoever and will not start• It is immobilised on my driveway, blocking access to my wife’s Polo• VW Assist have refused assistance as cover expired (contrary to your colleague’s advice to contact them if there was any electrical issue before 26th May)• Lookers Volkswagen have stated they cannot assist with recovery and that I must arrange and fund transport myselfI find this position unacceptable for the following reasons:• The vehicle fault was reported in advance and is clearly linked to ongoing electrical/sensor issues• I was given incorrect advice regarding VW Assist by Conor Donaldson last Monday 30th May• The vehicle is now undriveable due to what appears to be a warranty-related fault• I have received no practical support from Lookers despite being a loyal customerGiven the circumstances, I require the following actions as a matter of urgency:1. Immediate arrangement for recovery of my vehicle to Lookers Volkswagen Blackburn2. Provision of a courtesy vehicle as previously indicated3. Full investigation and repair under warranty4. Written confirmation that I will not incur any costs relating to recovery or diagnosis of this issueAdditionally, I would ask that this matter is reviewed in light of known reports of similar electrical/sensor-related battery drain issues affecting this model.This situation has caused significant inconvenience and disruption, and I am extremely disappointed that no support has been provided today, particularly given the circumstances and prior communication.I would appreciate your urgent response and confirmation of next steps.Yours faithfully,

Thank you, very good service, found the staff helpful etc.CheersPaul

Dear Sir/MadamVehicle Registration: PL24 UDSDear Sir/Madam,I am writing to formally escalate a complaint and request urgent senior-level intervention regarding my 2024 Volkswagen Tiguan, which is currently completely inoperable.As context, I am a long-standing customer of Volkswagen Lookers (Blackburn), having purchased three vehicles over the past seven years and my wife (Emma Whittaker) has also been a loyal customer for considerably longer.Issue summary:• Persistent warning errors relating to Side Assist, Lane Assist, Front Assist, Dynamic Road Assist, and Adaptive Cruise Control• Advised by your representative (Conor Dnaldson on 30th May when I rang to get the error messages resolvbed) that a manufacturer recall was also outstanding• Earliest booking initially offered was late June 2026 due to the need of a courtesy car as I was told it would take two days, which wasalater brought forward to 26th May after challenge• Advised to contact VW Assist if the vehicle deterioratedCurrent situation (today):• The vehicle now has no electrical power whatsoever and will not start• It is immobilised on my driveway, blocking access to my wife’s Polo• VW Assist have refused assistance as cover expired (contrary to your colleague’s advice to contact them if there was any electricval issue before 26th May)• Lookers Volkswagen have stated they cannot assist with recovery and that I must arrange and fund transport myselfI find this position unacceptable for the following reasons:• The vehicle fault was reported in advance and is clearly linked to ongoing electrical/sensor issues• I was given incorrect advice regarding VW Assist by Conor Donaldson last Monday 30th May• The vehicle is now undriveable due to what appears to be a warranty-related fault• I have received no practical support from Lookers despite being a loyal customerGiven the circumstances, I require the following actions as a matter of urgency:1. Immediate arrangement for recovery of my vehicle to Lookers Volkswagen Blackburn2. Provision of a courtesy vehicle as previously indicated3. Full investigation and repair under warranty4. Written confirmation that I will not incur any costs relating to recovery or diagnosis of this issueAdditionally, I would ask that this matter is reviewed in light of known reports of similar electrical/sensor-related battery drain issues affecting this model.This situation has caused significant inconvenience and disruption, and I am extremely disappointed that no support has been provided today, particularly given the circumstances and prior communication.I would appreciate your urgent response and confirmation of next steps.Yours faithfully,Mark WhittakerAddress:11 Downham Avenue, Rawtenstall, Rossendale. BB4 8JYMobile: 07990 017032

Re: Volkswagen Touareg - BF21 THKI am writing to raise a formal complaint regarding a vehicle I purchased on PCP finance, collected on 2 January 2026.The vehicle has developed multiple issues within a short period of ownership, including electrical faults meaning the boot only opens intermittently and the vehicle only starts intermittently plus significant brake wear. I have now been presented with repair costs from JCT600 Bochum Parkway in Sheffield totalling £2,700, of which £1,700 relates to brake replacement. The brakes have been assessed as approximately 90% worn on the front and 80% worn on the rear.VW Sheffield have also chased my wife about booking the brakes in as they are in desperate need of changing. She uses the vehicle every day on the motorway and it needs to be in a safe and good working order.At the point of sale and handover, I was advised that the vehicle, including the brakes, was in satisfactory condition. Given the level of wear now identified, this is clearly not the case.Under the Consumer Rights Act 2015, the vehicle is required to be of satisfactory quality, fit for purpose, and as described. As these faults have arisen within six months of purchase, I understand they are legally presumed to have been present at the time of sale unless proven otherwise. These issues have in fact arisen in under 3 months in our case.My wife was advised that Lookers do not agree with the opinion of JCT600 and wish to have the vehicle collected for them to assess but may not have a courtesy car. That isn’t an option for us without a replacement car.I am therefore formally requesting that Lookers Blackburn, at no cost to myself, agrees to one of the following courses of action:-1. undertakes the necessary repairs to rectify all faults, including replacement of the brakes and resolution of the electrical issues and a check of the battery health and replacement if required and supplies a suitable courtesy car2. offers us a like for like replacement vehicle3. advises me what steps I need to take to reject the vehicle and have all sums paid at the time of purchase refunded so I can purchase an alternative vehicleWe raised this concern on Thursday 26th March and as yet have made no progress.With that in mind, if I do not receive a satisfactory response within 5 days, I will exercise my final right to reject the vehicle under the Consumer Rights Act 2015.As this vehicle was purchased on PCP finance, I am also notifying the finance company of this complaintI look forward to your prompt response.Yours faithfully,Darren BodenCc VW Finance

Cust paid 16/03 approx £250, they have requested the money but till not received it.

I never leave reviews for anywhere but I left today feeling really judged and a bit upset on how I was treated, I was stood at the desk for about 15 minutes before anyone even came to me, granted the older man that approached me was nice and said he would grab the keys for the golf R what I was very interested in however I was passed onto an older lady who thought it was acceptable to approach me while on the phone talking to someone, she didn’t even know where the car was kept.She opened the car for me to have a look at then walked off to finish her phone call, I actually really took a shine to the car and when she came back I asked nicely if I was able to just take it round the block but I got told rudely no and I can only test drive if I buy it. Please enlighten me on how I’m supposed to buy a 35k car without even test driving it. I then said I was going to look at an s3 later on in the day and I just wanted to see how they compared as they are close competitors. She just told me to leave and go test drive the s3. She said we don’t just let anyone test drive the golf r implying I can’t afford it. Please can someone tell the older lady covered in fake tan to stop being so judgmental, just because I’m a 3rd of her age wearing joggers don’t mean I’m broke, I’m more than comfortable to afford a golf r, I would understand all this if it was a lambo but it’s not it’s a Volkswagen.I’m sorry on the owner to leave this review but that lady seriously needs to re work her approach on things and be more respectful to potential buyers. Funny enough I went to the next dealership for the s3 and I was handed the keys instantly and we are now in the process of making a payment.

Shocking service. The dealer told me nothing about the car I was interested in. When I arrived I was told the car you're looking at is over there. I was left to just sit in the car on my own i thought the dealer would join me and explain the car in more detail but didn't. Then I was asked if I was serious about buying the car. I did not wish to test drive it on that day for personal reasons. When I explained I would return on another day with my husband for a test drive. I was asked when tomorrow or the next day and felt extremely pressured. The dealer stated " i thought you were buying and we had made a deal". I better inform my manger ". Horrible experience and i will never return to lookers Blackburn. Ive also spoke other people about my experience . This is just a snippet of the whole experience. I took my £35,000 elsewhere and bought a car. They actually believed i was interested in buying a car and there was no pressure selling .I felt I was valued as a customer.

Dear Sir/Madam,I am writing to formally raise a complaint regarding the handling of our recent vehicle purchase, a VW ID.4 (registration AF71 OH), from your dealership at Lookers VW Blackburn.Unfortunately, the level of service we have received since the point of sale has fallen significantly below the standard we expected.At the time of purchase, the vehicle was sold to us by Katie Trickett with the understanding that certain works would be carried out.Specifically, we had requested that the 12V battery be replaced prior to or as part of the sale. In addition, your team identified that the SOS battery required replacement. We were informed that this would be completed around mid-January due to parts availability, which we accepted without issue. It was also agreed that the vehicle would be collected from us and returned once the work had been completed.Since that point, however, the situation has been both frustrating and disappointing. We have sent at least six emails and made multiple phone calls, only to be passed between different members of staff without any clear resolution. At one stage, we were advised that your dealership would arrange for a Volkswagen garage in Gloucester to carry out the required work and invoice you directly. We subsequently heard nothing further.Upon chasing again, we were then informed by Katie that we should arrange for the work ourselves, pay for it, and that Volkswagen would reimburse us. While we indicated that this approach would be acceptable, we never received any written confirmation that reimbursement would be guaranteed. Since then, communication has again ceased.We are now four months on from the original agreement, and the agreed work has still not been completed. This is wholly unacceptable and not in line with the level of service or professionalism we expect from a Volkswagen retailer.We would also like to highlight that under the Consumer Rights Act 2015, goods supplied must be of satisfactory quality, fit for purpose, and as described. Where specific work or conditions of sale are agreed at the point of purchase, these form part of the contract. Failure to complete agreed remedial work may constitute a breach of contract. Additionally, under the Consumer Protection from Unfair Trading Regulations 2008, misleading actions or omissions—such as failing to honour agreed commitments—may be considered unlawful.Given the above, we request the following:Immediate confirmation, in writing, of how and when the outstanding work (replacement of the 12V battery and SOS battery) will be completed.Clarification on whether you will arrange the work directly or provide written confirmation that any costs incurred by us will be fully reimbursed.A clear timeline for resolution, without further delay.If this matter is not resolved promptly, we will have no option but to escalate our complaint further, including through Volkswagen UK and, if necessary, through formal legal channels.We look forward to your urgent response.Yours faithfully,Graham Stevens

customer has called as motability service was booked for today and courtesy vehicle was booked, have taken the vehicle down and taken driving license down and got the DVLA check in code but has been told that as no insurance document is present that they couldn't have the courtesy vehicle and they have since rebooked and checked the message they received and no mention of insurance document to be provided. customer unhappy that their time and petrol have been wasted

Dear Sir/Madam,I am writing to formally raise a warranty claim regarding my vehicle, a 2021 Volkswagen Polo (chassis number WVWZZZAWZMU031195), purchased from Lookers Blackburn and currently still under warranty.For approximately the past six months, I have been experiencing ongoing issues with a flat battery and incorrect temperature gauge readings (rising before the engine has reached normal operating temperature).I initially contacted my local dealer regarding the battery issue and was advised that I would need to pay £180 for a diagnostic check before it could be considered under warranty. I was also informed that the issue may be due to the vehicle not being driven enough.Since then, I have carried out testing myself and identified a parasitic battery drain of approximately 4.54 amps. This is significantly above the normal expected range of around 0.05 amps and clearly indicates a fault within the vehicle’s electrical system.0Additionally, with the battery disconnected, dashboard lights and indicators remain operational. This is not normal behaviour and strongly suggests a serious electrical fault, such as a control module or wiring issue.Given the above, this cannot reasonably be attributed to lack of use. It is clearly a defect that should be covered under warranty.I am therefore requesting that:• The vehicle is inspected and diagnosed under warranty• Any confirmed faults are repaired at no cost to myself• No diagnostic charges are applied where the issue is found to be warranty-relatedIf this matter cannot be resolved, I am prepared to escalate the complaint through The Motor Ombudsman.Please confirm how you intend to proceed.Yours faithfully,Neil Corbin