Friendly service but I didn’t appreciate the numerous phone calls after I left, I clearly stated I would contact them if I wanted to progress and didn’t appreciate the numerous phone calls.

Blackburn sales rep Jack was very helpful and informative

No movement on price at sll

Your part ex prices are insulting, I got £1500 more from another dealer

Rude Customer Service Liaised with Katie over the phone then arranged a visit, very helpful. Explained requirements, affordability etc and test drove car. Attitude once returned from the test drive and discussing pricing was awful - I felt like Katie wasn’t happy with the fact I couldn’t afford and wasn’t willing to do a deal with the prices she was quoting. Her attitude towards me was very stand offish and not customer friendly. Would not recommend.

Lack of communication was a little frustrating, especially when attempting to confirm refund of deposit. Assumption that i was definitely buying the car before I’d seen it and keen to communicate at that point. Inside of windscreen was smeared and greasy, never revived some information I’d requested.

Jack was informative and accurate and was top of his game when it came to actually come to me for questions and test driving

Calls were like harassment call after call I have 11 missed calls in the space of a day, a professional would know that either I was busy or in work and I did send an email to say I was interested but wasn't available for a call till I finished work

Price was fine, Car just what I wanted. However: 1. Couldn't ship to Lookers Darlington 2. Black Interior and Non-Standard Polished Diamond Alloys you couldn't swap , could have tolerated one but not both 3. Massive cost of Mudflaps etc, do you not think if you priced them more reasonably you would sell 10 times as many 4. No Sat-Nav as Standard and not wishing to mess about with my phone, which is strange these days. 5. Electric Match on the Horizon. and probably cheaper if press is to be believed. 6 Overpriced Service but not as bad as Toyota.

Very poor experience with Sales. Back to front process where I was given finance options before I'd even seen the car. I was offered a poor amount for my car, was told that its what its worth, I have since sold through motorway for 5k more than that. When viewing the car, I wasn't told much about it, the advisor wasn't sure about the car. Granted it was a Mercedes not VW. On the return I was left alone to walk round and look at it. I was told that the marks/problems would be fixed, but not how. Inside I was presented first with added on extras to finance then with a rubbish finance offer compared to my 3rd party offer. When I said I wasn't sure and wanted to go away and think I was told "what if it goes" I said then it goes, there was no further discussion or offers. I'd pointed out a car in the forecourt multiple times but there was no discussion on this either. I have since been to another VW garage and it has been amazing,