Very poor experience with Sales. Back to front process where I was given finance options before I'd even seen the car. I was offered a poor amount for my car, was told that its what its worth, I have since sold through motorway for 5k more than that. When viewing the car, I wasn't told much about it, the advisor wasn't sure about the car. Granted it was a Mercedes not VW. On the return I was left alone to walk round and look at it. I was told that the marks/problems would be fixed, but not how. Inside I was presented first with added on extras to finance then with a rubbish finance offer compared to my 3rd party offer. When I said I wasn't sure and wanted to go away and think I was told "what if it goes" I said then it goes, there was no further discussion or offers. I'd pointed out a car in the forecourt multiple times but there was no discussion on this either. I have since been to another VW garage and it has been amazing,

No discount was offered and noboday rang back to see if I was still interested and gave me an offer. Volkswagen Bolton have me a great deal and were more willing.

Excellent customer service and very friendly

My initial telephone conversations with Jack Ashurst could not of gone any better polite listened to what I requesting regarding your car for sale (Jack is an asset to Lookers Blackburn). Then totaly respectful regards to our p/x & subsequent quotation. Unfortunately due to distance from us & p/x value we did not take the purchase of your car any further.

The sale team was amazing lee was very helpful in got a lovely new car

Nik was so helpful and knew his stuff. He took his time and was professional all the way through.

Kathy is a wealth of useful information. Very attentive and very helpful.

Went out of way to help .. unfortunately, product offering was unacceptable ie no hybrid option for Polo

The motability specialist Martin was excellent to deal with.

Great VW dealership totally customer focused, friendly staff, great environment and totally relaxed atmosphere.