Car for sale but it available for 90 days mileage incorrect on advertisement car valued at current price not price in 90 daysTold to sell me car and come back with cash. In 40’years of buying cars never been sold this

purchased vehicle in January, understood it came with 12 month warranty & MOT, collected 19th January 2026. 2 month later customers son got pulled by the police driving the vehicle to be advised that he was driving without a valid MOT, son was then advised he would receive £100 fine and had to take the vehicle back to home immediately. 20th march customer called and spoke to Kathleen Ashton, she advised she would need to speak to Philip and that they would need to bring vehicle back in on the 21st to be MOT'd and that the fine would be paid for and they would be provided with a full tank of fuel. attended sit on the 21st and MOT was carried out and tank of fuel was provided, had not received the fine at the time but was advised to send it over once received. received fine on 28th March and sent it over to Philip. received letter from police on 25th June advising they needed to plead guilty or not guilty for driving without a valid MOT, spoke to Kathleen again who advised this will need to be checked to see if fine had been paid

Jack was polite and efficient in all our contact.

I’d like to fully detail my complaint to Lookers, as it is clear my previous complaint has not been logged.On 5th March 2026, I logged a complaint (Ref: 86606629)regarding the significant delay to resolving safety issues with my car, the delay being caused by a VW recall issue, meaning VW Lookers would not fix the safety issue on my car, without fixing the recall.I was told that due to the significant quantity of recalls and the time taken to resolve each case, it would be approximately two months before the issues with my car could be looked at. This was totally unacceptable.The issues I wanted resolving:- front collision sensor fault, loose plastic insert in bumper- automated boot lid button not working- loose plastic trim near windscreenI was told by the Lookers call centre that I could not have this work done, without the VW recall work, as the garage would not be able to release my car due to the safety nature of recall - no sense of concern that the front collision sensor was in fault, even when I pointed this out.After a number of calls to try and arrange an appointment, my car was booked in for the 20th April.20th April:Lauren on the service desk at Blackburn was excellent and helped me with everything I needed.I explained to Lauren my frustration at the delay in resolving the defects and asked how I could speak more freely to the service team in Blackburn - the Lookers call centre team are extremely difficult to deal with, with little/no technical understanding and a ‘computer says no’ customer service approach,Unfortunately, on the day, the mechanics had identified a water leak in my boot which had corroded the boot switch, my car would need to come back in for a week to resolve the issue. I took the earliest date available on 11.05.26.I explained I needed an EV and we discussed my potential excess mileage, I was due to be traveling to Doncaster on the 11th and I work over in Yorkshire though the week.Lauren explained the weekly average mileage and that my car would likely be sorted in a couple of days but my car would be booked in for the week,11th May:On 11th May, I returned my car and was served by Zay in the service team. I immediately asked Zay if there was a good charge in the courtesy car and he assured me there ‘was 155 miles in the car when I checked it in on Friday’.Upon checking the car, there was 26miles of charge (!!), Zay was apologetic and explained that ‘a member of the sales team must have taken it home’. I asked if another car was available and was told, this was the only one. No offer of a free charge, I got what I had, even though I explained my long journey ahead.Zay said he would update me later that day, following a water test, to ensure I was kept updated on progress.I drove around to the services and spent over £35 on a fast charge - I drove to Doncaster and was 45 minutes late for my meeting. I was really not happy!Upon opening the centre console cover, someone had left their vape in there - I can only assume this was the same inconsiderate ‘sales person’ who had used all the charge!13th May:Being busy at work/home, I didn’t really think about my car and the promise of an update from Zay, until I saw a notification from my VW app at lunchtime on the 13th May - this stated that my car had been unlocked.At this point, I checked my notifications on my VW app and realized that my car had not been touched since 8am on 11th May.I called VW Blackburn and spoke to Lauren, she asked Zay to call me back.On the subsequent call, I asked Zay why he had not updated me and he apologised, Zay explained he had not been aware of a delay to water testing of cars. I do not understand why there was no communication of this delay.Upon collection of my car on the 19th May, I discovered there had been damage to the 4motion logo on the boot. I spoke with Ashley Hobson who arranged for a replacement badge, so I had to return again to branch on the 30th May, when I asked for an update on my complaint of 18th May, I did not receive a response, despite multiple further requests in June.Summary of my complaint:- poor customer service from Lookers call centre, complaint logged 5th March 2026 online - but I did not receive any feedback / follow-up- poor customer service in Blackburn branch - poor/slow communication; insufficient electric in car as promised; failure to pay the electric cost as promised; failure to respond to my complaint between May 18th and July 2026. Repeated requests made to Ashley Hobson to update me on the complaint.- nearly three months of delay to resolving the faults on my car, despite a safety sensor being in faultThe total indifference and lack of communication from Ashley Hobson to my complaint, the issues and disruption caused by VW Blackburn.

Car reg SW20 OKP golf R (private plate (D1 LYU )Purchased 19 January 2026Got 1 year warranty12 months mOTService planWhen I bought carPayed £22995I was told when I rang up after being stopped by police 19/03/2026 . Bring car on Saturday 21/03/ 26 Will do MOT and pay fine and give tank of fuel . That was all done .The fine I received on 28/ 03/ 26 £100 poundsSent to Philip leaver to his email I was given by Katherine Aston.She said send the fine to him and we will pay it .I have since got letter from West Yorkshire police take me to court . I rang the single justice procedure and they said fine had not been paid there for you need to attend court case.This is all because lookers gave a car with out MOT . I trusted them with the information that everything was carried out on the vehicle.Since then I have rang many times , they said someone will contact you Philip, it’s been 2 weeks nothing happen.The repair am contacting you . I hope you will look into my case as a emergency.

Damaged Charging Flap: This issue was identified on my journey home from purchasing the car. While it is finally being replaced under warranty, I have had to wait two months for this to be resolved.Missing Key Fob & Components: The vehicle was delivered without the promised second fob. While a replacement was eventually sent, it lacked the emergency key blade. Furthermore, I had to pay out of pocket to have the fob programmed. Despite explicit assurances that this cost would be reimbursed, I have received no payment.Brake Issues: Within just one week of ownership, I noticed the brakes felt faulty. I have since been quoted over £1,000 to replace the front discs and pads and to remediate the rear brakes. Given the immediate nature of the fault, I do not believe I should bear this financial burden.Lack of Communication: My attempts to resolve the reimbursement, the missing key blade, and the brake issue have been entirely ignored by both the salesman and the manager upon escalation.Given these severe oversights, I seriously question the thoroughness of your pre-sales safety checks. As a long-standing Volkswagen customer, this appalling level of service has entirely broken my trust. I expect a prompt response regarding how you intend to rectify these issues and process my reimbursement.

I am writing to formally complain regarding our Volkswagen Tayron, registration PF25 VTZ, which we purchased from your dealership in January 2026.I'm not sure if this complaint should be to Sales or Aftersales (per the options above, but have selected Aftersales on the basis it can't be fixed and can't be resolved).We purchased this vehicle as a nearly new Volkswagen because, as a busy family, we are time-poor and wanted the reassurance, reliability and convenience that should come with purchasing a vehicle from a Volkswagen main dealer. Unfortunately, our experience has been extremely disappointing and has caused significant inconvenience.The issue first became apparent when we used the seventh seat for the first time (we use the seven seats when we go on trips and have visitors)and discovered that the seatbelt warning/alarm system was not functioning correctly, and constantly pings very loudly when a passenger is sat in it. Given that this is a safety-related feature, and we cant concentrate with the loud binging, we immediately contacted Volkswagen and arranged for the vehicle to be inspected.Since then, the vehicle has been returned to your dealership three times for the same fault. On two occasions, the vehicle was retained for two days, yet the problem remains unresolved. The repeated journeys to and from the dealership, the time spent arranging alternative transport, the need to repeatedly chase for updates, and the ongoing uncertainty regarding whether the issue can even be repaired has resulted in a wholly unacceptable level of inconvenience.Most concerningly, we have now been advised that the dealership is unsure whether the fault can be repaired, and that there are potentially lengthy lead times for parts. We have also been informed that the earliest available booking is 22nd July 2026 when we planned to go on a trip for the school holidays and need to use the seven seater vehicle. Even then there is no guarantee that the vehicle can be fixed.This is particularly unacceptable given that we specifically purchased a seven-seater vehicle and are approaching the summer holidays when we require the use of all seven seats. We are effectively being asked to wait indefinitely for a repair, despite having purchased a vehicle that was represented as being in satisfactory condition and fit for purpose.Given the circumstances, we now wish to exercise our rights under the Consumer Rights Act 2015. The vehicle was supplied with a fault affecting a safety-related feature, the defect was reported within the first six months of ownership, and Volkswagen has been provided with multiple opportunities to repair the issue without success. We understand that where a repair is unsuccessful, cannot be carried out within a reasonable time, or causes significant inconvenience to the consumer, we may be entitled to reject the vehicle and seek an appropriate remedy.Accordingly, we request one of the following:- An exchange vehicle of at least equivalent age, mileage, specification and condition to our current Tayron; or- A full refund and acceptance of the vehicle's return.It is important to note that we are seeking to resolve this matter before the six-month period from purchase expires this month, given the ongoing uncertainty and inability to provide a permanent solution.In addition, we are extremely disappointed by the lack of communication throughout this process. We initially raised our concerns with the Lookers Volkswagen Service Team on the 19th June, who advised us to register a complaint with Volkswagen Customer Services. We subsequently did so on 19th June 2026 and were advised that someone from Lookers would contact us regarding the matter. VW Customers services, keep calling us to check whether Lookers have responded, and to date, nobody has contacted us from Lookers, and we have received no meaningful update despite the seriousness of the situation.Equally disappointing is the complete absence of any attempt to recognise the inconvenience caused. At no stage has there been any offer of:-A goodwill gesture;-An extended warranty;-A replacement seven-seater vehicle whilst repairs are investigated;-Any proactive communication regarding next steps.As longstanding Volkswagen customers, this is particularly frustrating. We currently own a Volkswagen Golf purchased from Lookers Blackburn and previously owned a Volkswagen Tiguan which we serviced at Lookers Blackburn. We sold the Tiguan in order to purchase the Tayron. We have remained loyal to the Volkswagen brand because of its reputation for quality and customer service, both of which have unfortunately fallen far short of expectations in this instance.We would ask that this complaint be brought to the immediate attention of the Sales Manager, or an appropriate senior manager if they are currently on annual leave, as this matter now requires urgent resolution.If we do not receive a satisfactory response within 7 days, we will have little option but to escalate the matter further, including through The Motor Ombudsman and by pursuing all remedies available to us under the Consumer Rights Act 2015.We sincerely hope that escalation will not be necessary and that Volkswagen will take this opportunity to resolve the matter promptly and fairly.We look forward to hearing from you as a matter of urgency.

Hello my cat as been with you for 14 weeks nowAnd customer service as been disappointed and diabolical car reg mc74 hbn I need this car tomorrowVery very angryHoward

Notice of Cancellation – Distance Sale – Volkswagen Golf HY18 ZSVDear Sir/Madam,I am writing to give formal notice that I am exercising my statutory right to cancel the distance sales contract for the purchase of Volkswagen Golf registration HY18 ZSV.The vehicle was purchased without me attending the dealership and was delivered to my home on 15 June 2026. I am notifying you within the statutory cancellation period that I wish to cancel the contract and the vehicle was returned this morning.In addition to exercising my statutory right to cancel, I remain concerned that the vehicle was not as described at the time of sale. The vehicle was advertised and invoiced with a mileage of 60,926 miles, yet it was delivered with approximately 62,900 miles. I reported this discrepancy within three hours of delivery and, despite raising the matter immediately and copying Volkswagen UK Customer Services into my correspondence, I have not received a satisfactory explanation.Please confirm in writing:• Your acceptance of this cancellation.• The timescale for refunding all monies paid in accordance with my statutory rights.The vehicle has been kept in my possession and cared for pending your instructions.I look forward to your prompt response.Yours faithfully,Julie Topham

Good afternoon,My mum Julie Topham has been trying to establish contact regarding her new car she purchased via home delivery last week. She has phoned a few times but hasn’t had any callbacks from Katie or the sales manager as promised so I’m trying to help stimulate some communications.It is a complex situation with my involvement from far away as Katie was kind enough to take her other car into the dealership for fault diagnosis on a totally seperate basis, after delivering the new car to her home.We are both extremely stressed and going through a difficult time and appreciate any help going forward as I will try and outline the situation.With regards the new car, there are a number of issues that we did want answering or rectifying given the car is from a Volkswagen main dealership. My mum I believe has translated these but still awaiting response which is anxiety inducing given the statutory time to return the car, which is currently what we are considering given the situation, some of which is not Lookers fault.These were-• Mileage error - there is a >2000 mile discrepancy between the car advert and the actual mileage (we have documentation of both with timestamp)• Service history - we have requested this as still have not seen this and having taken full ownership of the vehicle, is a little panicking.• Valet - the vehicle arrived in a condition less than expected from a main dealership, although on this point we concede and appreciate in part that we said we needed the vehicle urgently.• Bodywork - stone chips/scratches - mum wasn’t taken round the vehicle (or test drive as described in the material) and she has discovered stone chips and scratches that she believes are more than to be expected from general wear and tear. She has sent photos I believe. In particular/for example one on the bonnet that is suffering from laquer peel etc.• 6 months MOT / service due 6 months - 12 month validity on both was expected (perhaps wrongly as this is probably industry minimum, if I was there I would’ve requested a fresh MOT and service as part of the sale but again appreciate the urgency of the same) however this could’ve been arranged to book in after sale• Petrol cap excessive fume smell, seems to smell of petrol a great deal when removing l, and when filling the flow clicks off every few seconds. This has been the case at 2 different pumps and so a potential (not definite) issue with the fuel filling hole/sensors.I believe Lookers VW has been appraised of any other issues but believe this is all of them.With regards the other car (VA16 VLM) the techs have not been able to diagnose any faults with the vehicle which is unfortunate and their next plan is to take on another test drive but not until next week.Due to this unique scenario and inability to have these issues acknowledged or addressed within your busy schedule we are considering collecting the GTD from service dept as no faults can be found, fees paid for attempted diagnosis and in line with our statutory rights, returning the new car simultaneously. We will be in contact again once decided but my mums phone number is 07860846565 if anyone wishes to make contact with her. Her email is also in the Cc. Thank you.Kind regards,DannyDanny Capstick07792 331960