Thought the length of time the procedures took were very long

When I purchased my car, on the same day as I was driving home I noticed my front window screen had several chips in it . Due to the sunlight hitting it I could see it clearly . This wasn’t raised to me during the sale that there was several chips on the front window screen . I then went back to the sales team and he stated that they was nothing that they could do because it had already passed through MOT . This is very disappointing as I believed I was being sold a car in good condition.

I think you did a very thorough job when you Serviced my car, thank you. I would like a receipt for the £89 which I paid the person who returned my car after it had been Serviced. This was for the change of Brake Fluid which was done at the Service.

Good afternoonI'd like to raise a complaint please in relation to an ongoing and recent interaction I have had with the booking and service department for VW.I have been a customer with VW for well over 10 years having purchased both new and used vehicles and have never had an issue up until now.My vehicle - reg BR24OKS Golf GTI has began to leak coolant. As you can imagine this is quite a concern and I'm worried about long term damage going forward with daily use. There is also a safety recall on this vehicle relating to the front passenger seatbelt that I believe needs checking asap due to safety reasons.I have tried to book my vehicle in at my local Blackburn dealership but can't get an appointment until the 05th May. I don't believe this is acceptable and not the service I would expect from VW.I have spoken to a member of the service team today, a lady called 'Angelki'?? I'm not too sure on the spelling of this name but all being well it will have been recorded on the record.Having asked her to check for other appointments at a different garage and make a phone-call to Blackburn for me I was met with a quite distinctive 'Sigh' over the phone on two occasions during this phone-call. It was my opinion that this was in the 'to hard to do box' and wasn't very professional.Ideally I need to get my vehicle seen asap at Blackburn. I appreciate diaries are showing as full but I believe due to the reasons above it needs to be seen sooner.Any questions please don't hesitate to contact me on 07930648349RegardsMarc Brooks

Friendly helpful sales staff. However, poor part exchange offer compared with other garages made the deal on offer poor value.

Paid 250 refundable deposit for car at Blackburn Lookers VW one day later phoned to cancel viewing sales representative was on day off re-phoned following day told repayment would take 5workings days to reach my account the following day received another call to speak to the manager who told me I wasn't getting a refund

Good evening Customer Services,I am writing to formally escalate an ongoing complaint regarding my experience with Volkswagen Blackburn, which remains unresolved despite multiple attempts to address it.My experience has been extremely disappointing and, unfortunately, one of the worst I have encountered with any dealership.I initially raised concerns regarding software issues and a persistent noise coming from the vehicle. These concerns were repeatedly dismissed, with little regard shown for customer reassurance or safety. When it came to warranty-related work, there appeared to be a lack of interest in properly investigating the issue. Despite the fault not being correctly diagnosed or resolved, I was still charged.I provided clear video evidence and even accompanied your team on a test drive to demonstrate the issue firsthand. Despite this, there was no clear diagnosis or resolution offered. This lack of accountability and technical clarity has left me extremely frustrated and, more importantly, driving a vehicle I do not feel is safe.During one visit to the dealership, I was also subjected to completely unacceptable behaviour from a service advisor, who told me to “F off” in front of my child. This was shocking, unprofessional, and wholly inappropriate conduct, and it has significantly added to my distress and dissatisfaction.To add to this, the vehicle was returned to me in an unacceptable condition, unwashed and with bird droppings still present. This reflects a basic lack of customer care.Additionally, I have been informed by One Mobility that my courtesy car was cancelled by a member of your team (Linda at VW Blackburn), further preventing any meaningful resolution from being reached.I have already raised three formal complaints with Lookers, all of which have exceeded the stated 14 day response timescale with no contact or resolution:Complaint Ref: 86535115Complaint Ref: 86789407Complaint Ref: 86994048I have also escalated this matter to the General Manager and still received no response.This level of service, conduct, and lack of communication is unacceptable.I am now requesting:A full and proper investigation into the vehicle faultA clear explanation as to why I was charged without a confirmed diagnosis or resolutionImmediate contact from a senior member of your teamAn explanation and formal response regarding the conduct of your staff memberA resolution to the outstanding issues within 7 daysIf this matter is not resolved within this timeframe, I will have no option but to escalate further to the Motor Ombudsman.I would have preferred to resolve this collaboratively, however the lack of engagement has made this impossible.I look forward to your urgent response.Kind regards,Uwes Patel07837113418

My experience with Volkswagen Blackburn has been extremely disappointing, and unfortunately, one of the worst dealership experiences I have encountered.I raised concerns regarding software issues and persistent noise coming from the vehicle. However, these concerns were repeatedly dismissed, with little regard shown for customer reassurance or safety. When it came to warranty work they was basically not interested.Despite the fault not being properly diagnosed, I was still charged.Even after providing video evidence and accompanying the team on a test drive to demonstrate the issue, there appeared to be no clear understanding or resolution offered. This lack of accountability and technical clarity was incredibly frustrating, leaving me to drive a car which I feel unsafe is disappointing.To add to the disappointment, the vehicle was returned to me unwashed and in poor condition, with bird droppings still on it, a basic level of customer care that was sadly overlooked.Overall, the service fell far below expectations. I would strongly advise others to AVOID VW DEALERSHIP AT BLACKBURN AT ALL COST. I will certainly be sharing my experience with family,We could have worked together to rectify this but as one mobility informed me that Linda from VW Blackburn cancelled my courtesy car and the service advisor told me to F off so we won’t be able to find a resolution.

put down deposit at beginning of feb, caught train up to Blackburn, before even doing test drive pointed out chip in the windscreen. was advised issue would be solved before getting the vehicle but after purchasing was advised to get repaired and they would be reimbursed. called autoglass out and priced for both repair and replacement, provided both to site and was advised only repair would be authorised. customer is still awaiting this refund and upset with the lack of communication regarding refund and repair, has also provided email chain to show lack of response

72 plate bought on internet December 2025. Pictures and video of the vehicle was sent. Once taken delivery the cust found a lot of defaults. For that price the custs would have thought ll the faults would have been resolved before the vehicle got to the customer. Photo's are to follow. Window wipers juddering. Spoke with the dealership on numerous occasions but not getting anywhere. Cust asked if it had been in an accident but has now been advised that there has been damage to the vehicle.