Customer only had vehicle since 24th October has had to take to local garage for a noise from can belt customer has had to pay for this , Vehilce required tyre valve and has been told the vehicle also requires air con service, has tried serval times to speak to sales person and also sent emails and waiting on manager to call which has not happened as of yet.

The service, MOT and extras went exactly as planned. Excellent service and good feedback from Lauren. Thank you.

Excellent customer service and very friendly

Hi teamPlease can you log the below complaint – received on social media.Complaint: Hello, I purchased and collect a T-Roc in June. I’ve just come to clean my car using the shampoo etc and this pack is hideous! I also purchased the car with a few dents in. I had to wait to collect it whilst they got the dents out but they didn’t get all of them out. I mentioned this to Katie who said she’d get back to me with dates it could go in but I’ve had no further correspondence. Please action thisCustomer Details: Lookers Blackburn, PK22 WHH, contact details are Becci Williams, 07940210238, Becci.williams@live.co.ukI have also attached the video and photograph the customer has sent.Kind regardsIsabellaIsabella MiottiRegulatory Complaints ManagerHead OfficeLookers House, 1st Floor, Lookers Stoke, Bede Road, ST4 4GUT: 0161 291 0043 M: 07812421313lookers.co.uk

Did the survey previouslyAll goodThanks.

Hi Lookers,I received the email below 1 hour after leaving the dealership (he tried calling also). Lookers is accredited to The Motor Ombudsman which has a "No pressuring with pushy sales" as a core commitment.I was very disappointed to have experienced this type of pressuring behaviour to purchase on the day. I was going to purchase the vehicle but this unprofessional sales tactic has put me off.The vehicle in question had been for sale with you for 72 days and had been reduced 10 times before I walked into the dealership showing interest. I don't understand why the salesman would try this tactic and maybe some training is needed.The car details are:Hi Lookers,I received the email below 1 hour after leaving the dealership (he tried calling also). Lookers is accredited to The Motor Ombudsman which has a "No pressuring with pushy sales" as a core commitment.I was very disappointed to have experienced this type of pressuring behaviour to purchase on the day. I was going to purchase the vehicle but this unprofessional sales tactic has put me off.The vehicle in question had been for sale with you for 72 days and had been reduced 10 times before I walked into the dealership showing interest. I don't understand why the salesman would try this tactic and maybe some training is needed.The car details are:Regards,Paul

cust purchased her vehicle last week and feels like she needs to complain about the member of staff, Katy Trickett. At the beginning was very pleasant, called to see if car was available and could go that evening. Asked the customer to fill out the finance documents and Katy had the driving licence, credit went through and agreed to go back at the weekend. Katy called and advised the credit had gone through but the id check hadnt gone through. Checking that the customer's name was correct and asked if she was Jenny or Jennifer on her birth certificate. The cust was flustered with work and said she needed to check her documents. To which Katy replied what you dont know what your name is. Cust apoligised and said Katy would need to stop there and her behaviour was really rude. The cust felt she was being pressurized into the sale of the vehicle. She wanted cust to come Friday and not Saturday. You will have to transfer the amount for the car on Friday and not Saturday if she can only make it in on Saturday. If you are going to collect the car on Saturday it would have to be first or last thing in the day as Saturday is the busiest day of the week. Cust then agreed to have a video of the car sent out, but then had to chase her for the video. She asked what video and then what the video was going to be of. The cust was then told there was no scratch on the windscreen. She then rudely said she would get the video sent over. Cust didnt really want to go elsewhere as a hard credit search had been put on her credit file. The video wasnt great, but transferred the money so the sale would go through. No receipt for the £12,500. Called into the dealership with her cousin and Katy was quite pleasant. There was no scratch on the windscreen. Cousin had to leave, and then the customer asked for another test drive as she hasnt had an automatic before. There was a scratch on the wing mirror but she then made the cust very uncomfortable. The paper work wasnt correct addidition items taken. The paper work had the wrong information for the vehicle. Katy replied it wouldnt affect the warranty and she would update it on Monday. Cust wanted the documents to be corrected and the cust waited for the documents to come back to her. No full service history, and the car was advertised with full service history. Katy checked and advised she had one for 2025, then the customer asked where 2023 was and Katy said it was registered in 2023. She then put the customer on hold and went away somewhere. On a regular basis Katy would speak over the customer and just makes her feel very uncomfortable.

Hi,I am afraid I have to complain about this email below and received today 28/12/25,primarily because I received an email similar to this last year.The email is headed " Your PL73GUE T-ROC is overdue a service.My car was registered new on the 14/12/2023It was serviced on the 14/12/2024AND will therefore be next due on the 14/12/2025IT IS NOT OVERDUE. My current mileage is10722.To add to my frustration I telephoned Lookers Blackburn service booking number to report thisonly to be asked more information for identification than necessary. Especially when the personon the other end did not speak with clarity. I apologise but I hung up on him.Could you please ensure my service renewal notification works correctly in future.RegardsStephen GoodP.S. Quick question, can I have my vehicle serviced at a different Lookers VWbranch if the vehicle is on a service plan?------ Original Message ------From: no-reply@mg.myvolkswagenretailer.co.ukTo: stephen.good@btinternet.comSent: Tuesday, October 28th 2025, 08:39Subject: Your PL73GUE T-ROC is overdue a service.Book online or call us today. Can't see the email view onlineYour service is now overdue.We've got you. Hello Stephen,It’s time to book your T-ROC, PL73GUE for its service.Call us: 012546 86686You don’t need to worry about a thing, we’ll make coming in for your visit easy. You can choose to wait while we work, opt for a loan car, or use our collection and delivery service. And if we spot anything extra that needs to be done, we’ll send you a short video explaining it.Good quote? We’ll match it! We offer a like-for-like quote for servicing, repairs, maintenance or tyres.Lookers Volkswagen BlackburnWe’ll sort it.Lookers Volkswagen BlackburnUnit 1, Trident ParkBlackburnLancashireBB1 3NU012546 86686Spread the cost of your Volkswagen servicing, maintenance and repairs with 0% finance available°.While you wait, loan car, collection and delivery†VolkswagenPrice Match∞Two-Year Parts and Labour Warranty¶© 2025 Volkswagen Passenger Cars. All rights reserved.†Charges may apply for loan cars. Collection and delivery is subject to availability, contact your Retailer for further information.∞We offer Price Match for a like-for-like written quote for a service, maintenance, repair, or new tyres from any other garage within 5 miles, which also includes genuine Volkswagen parts. T&Cs apply.¶Parts and labour warranty applies after the manufacturer warranty has expired and does not include wear and tear items.°PayLater is an unregulated credit agreement provided by Bumper International Limited. There is no set-up fee or interest. Late payment fees will apply. Borrowing more than you can afford, paying late or missing payments may impact your credit score and your ability to borrow in the future. Subject to status, 18+, UK residents only. T&Cs apply.Depending on the age, mileage and service history of your vehicle, additional items may be due. Please call us on 012546 86686.You are receiving this email because it is our duty of care to advise you when work is due to be carried out on your car. While every effort is made to ensure its accuracy, the information in this email is not binding and is subject to change.Registered Office: 1st Floor, Lookers Stoke, Bede Road, Stoke-on-Trent, ST4 4GURegistered Company Number: 143470Privacy Policy Unsubscribe

My initial telephone conversations with Jack Ashurst could not of gone any better polite listened to what I requesting regarding your car for sale (Jack is an asset to Lookers Blackburn). Then totaly respectful regards to our p/x & subsequent quotation. Unfortunately due to distance from us & p/x value we did not take the purchase of your car any further.

Please respond.The 3 pin charger is also tripping out to the house electrics. Nothing else causes this issue, so I've narrowed it down to a charger or car fault.Please acknowledge as I'm conscious of the 30 day terms of sale.