I'm giving neutral feedback for now. Last Saturday I called your store, and Nick answered because I was interested in a car that had been advertised. I went to the store and finalized the purchase using my bank's financing. I requested to pick up the car the day after tomorrow, and I haven't heard back if that will be possible or not. Nobody calls me, nobody emails me, I called and they left me waiting! I just want to know if the car will be ready on Saturday as I requested.

I tried to fill out the feedback form but it didn’t work for me.Anyway I was pleased to have my car collected and serviced and MoT’d and returned to me the same day. It was easy to pay online for the work.Thank you VW at Blackburn

Re car MC74 HBN disguised with the customer service

Hello re car mc74 hbn my car has been with 13 weeksNow waiting to be repaired the customer service as been none existent and knowingly that I have been waiting so the lack of urgency as been nothing less then appalling be fair I am sorry I bought my car from a lookes Skoda dealer because the customer service and after sale service as a total disgraceI need my no later then Saturday very disappointed customer Howard

Both cars I had been interested in had sold ahead of my appointment, it would have been nice to have been informed as I had to arrange childcare to attend the appointment. Upon arrival the salesman didn’t seem to know about my appointment so overall quite disappointing. The employee I did see was very helpful just a shame I hadn’t been informed the vehicles I had been interested in had been sold.

I purchased an ID3 from you in March. I've tried to book it in several times via the app and the central office in Newcastle. I eventually managed to get it in today to the Blackpool branch my nearest branch to get sorted. I was then advised they hadn't got the part it's on back order with no time scale and that it also required an urgent break fluid change at a cost of £89. Surely if this work is in fact urgent it should have been done pre delivery. I told reception today that I chose Lookers as I wanted the peace of mind of buying an approved used car from a main dealer in order to avoid stress and worries, and here I am stressed and worried. My vehicle shows it's not due a service for another 500 or so days? I would be blissfully unaware if this didn't have an outstanding fault. I'm afraid you've really provided a very poor service and look forward to your thoughts on how you'd like to put this right.As brake fluid is Hydroscopic and degrades over time surely this should be checked on a VW approved car, and if not, it makes me wonder what other corners are you cutting.

Hello my car as been parked up at youBranch for 10 weeks waiting for a partThe part arrived on 15/06/26 that lack of communication as been dreadful there as beenNo pre preparation before the the part arrivedAnd service know I have been waiting for 10 weeksAnd have told to by Skoda customer service to makeSure the gets priority but I am still waiting and had to cancel yet. An other hoilday I need this car by Saturday no later regards Howard

Hello my car has been parked up at your garage for10 weeks now the part as arrived but I am still waitingFor the date when my car will be ready the preparation work could have been done prior to the part arriving so to speed up the repair as I have been waiting 10 weeks and paying for my own hire car as my suffered a stoke I need to run her around please can we get the sorted no later then Saturday otherwise I. Will have to cancel yet an other holiday regards Howard

Test drive arranged easily

Staff all welcoming and knowledgeable. Very efficient.