Hi LookersI am writing an e-mail in formal complaint regarding the VW Golf HY18 ZSV sold to us on the 5th March 2026.The car drove home perfectly and all performed as expected for the first few days. On the 9th March, the car produced an error as follows "Error, Gearbox - OK to drive". On the 10th March, Peter King called Paul Riding to express concerns about this error and that of the start/stop function being inconsistent. Paul reassured Pete by stating that the start/stop was normal and to let him know if the gearbox message recurred.On March 11th, the Gearbox error message occurred again but this time the gearbox stopped working altogether at a T Junction. After some time, Pete turned the engine off, restarted it and the car drove on. Pete called Paul but he was told that it was his day off.On March 12th Paul promises to collect the car and provide a courtesy car.On March 13th we call again and Paul was surprised that we have not heard from Lookers service. He reassures Pete again that he will sort it out.Over the weekend, further faults have now become apparent. The gearbox error does pop up from time to time but less frequently and the car continues to drive OK. However, the start/stop function has stopped working altogether. It has not worked at all since Thursday or Friday, occasionally the A symbol appears on the dash which would usually accompany the stop but the engine is not stopping, it runs all the time regardless of the symbol. On the dash, the start/stop status reads "power consumption is high". The car is not being used for short trips, all trips are at least 10 miles long.In addition, when the car starts (cold) and we select reverse to come off our drive, there is a significant lag when shifting from park to reverse. The gear does not engage and the engine just revs for a short time. It does not tend to do this when the engine is warm so I am not sure if this is a mechanical "characteristic" on this model.We wanted a VW car because of the reputation for reliability and we wanted the added reassurance of buying from an approved dealer. A double whammy of predictability and reliability if you like. Neither the car nor the Lookers service is of the quality we expected. We are fearful of a breakdown every time we use the car and we find ourselves avoiding going out in it together (in case one needs to rescue the other in the event of a breakdown). In this regard, the car is not fit for purpose and we would like to exercise our right to return the car for a refund please.Can you advise how we get this done please?Kind regardsAlison King

After deciding against getting the car I originally picked I had the used car manager phone me stating he could keep my holding deposit if he wanted to and demanding to know why I didn’t want the car anymore then hanging up the phone to me. It was the most rudest and weird thing that I have ever come across especially after working in sales myself for 10 years I have never had a manger phone in such a manner it was the most embarrassing thing on his part. I will be advising everyone to stay well away from this company from now on!!

I bought a Volkswagen polo from the Blackburn dealership in 2011 April. I understand the FCA has considered giving compensation to customers who bought their cars during the period 2007 to 2021.Thus, I would like to escalate the complaint . Could you please provide the finance company address or email and my car registration plate number if I write my details.Full name- Mr Shabir Kabir204 Saint Thomas RoadPrestonPr1 6LNTel- 07383111616email- skabir@btinternet.comcould you please acknowledged my complaint.

I have been with Toyota for years changed to vw across the roadI wanted a petrol car not hybridFirst time taking my car for service so was comparing your service with ToyotaLauren greeted meWhen I picked the car upHad to pay for mot!!!! I did have a service contractSurprisedChatted with KathrynShe was fine understood when I was coming fromShe took me to my carDo love my carI'm written this but I'm sure no one will read it or take an interestOh have a good day

I am writing to raise a formal complaint regarding the ongoing issue with my vehicle and the manner in which the situation was handled during my recent interaction at your dealership.Since receiving the car back from the retailer, I have unfortunately had to contact the breakdown service again. Whilst the noise can sometimes be minor, there have also been occasions where very loud creaking and knocking noises occur when the vehicle is being driven continuously. This is clearly concerning and indicates that the issue has not been resolved.I would also like to highlight that this concern was first reported while the vehicle was still under the full manufacturer’s warranty. At that time, I was advised to continue driving the vehicle as normal. Given that the concern has persisted and appears to be worsening, I am disappointed that the issue has still not been properly identified or rectified.The vehicle has only covered approximately 14,000 miles and has not been driven heavily. Experiencing this type of mechanical noise on a relatively new vehicle with such low mileage is both unexpected and concerning. I purchased the vehicle with the expectation of reliability and quality consistent with the Volkswagen brand.Furthermore, I must raise a serious concern about the conduct of a member of staff during my recent visit to the dealership. During the discussion about the ongoing problem with my vehicle, the service advisor used inappropriate and unacceptable language towards me, telling me to “F off.” This resulted in a heated exchange and raised voices within the dealership in front of other customers.I found this behaviour extremely unprofessional and unacceptable from a representative of your company. As a customer who is already dealing with an unresolved vehicle issue, this experience has been very disappointing.Given the ongoing nature of the mechanical problem and the fact that it was initially reported while the vehicle was under full warranty, I expect VW Lookers to take responsibility for ensuring that a thorough investigation is carried out and that a clear resolution is provided. I would also appreciate this incident involving the service advisor being formally reviewed.I would be grateful if you could acknowledge this complaint and advise what steps will now be taken to resolve both the vehicle issue and the concerns regarding staff conduct.

Jack went out of his way to be helpful, even when the outcome didn't turn out as planned (MY fault - not his.

I bought a car from VW Blackburn over four years ago and no longer own the vehicle.  My complaint is that for over four years I have been receiving text messages for sale events, special offers etc.  These messages say they come from Lookers.  The messages cannot be blocked.  I phoned VW Blackburn and was told the messages don't come from them and was advised to opt out via the text message, I did this was charged for doing so, but I am still receiving the same messages.  These are nuisance messages and I want them to stop, there is no provided way of stopping or blocking them.

Hello,Please can I raise a complaint against the process of trying to resolve defects on my car.I have a booking to resolve the handle recall for 5th May, I now also have a following defects:- drivers side front collision sensor intermittent fault- loose grille/trim insert below headlight- boot close button not working for automated bootI have asked your service call centre to book in my car to resolve the defects, to be told they cannot book my car in for the defects because of the recall issue.I was offered the 9th/10th April as the earliest date the defects could be resolved, along with the recall. I am not satisfied that the defects would not be resolved for 5 weeks (and we are away on holiday that week).I was then advised to call VE Assist to come and try to resolve the issues but the issues may result in my car being taken off the road, if Assist cannot resolve!I feel like Lookers/VW have forgotten about how this all feels to a customer!My feeling: as a result of my defective VW car, Lookers/VW will not resolve further defects!I would appreciate a response.Regards,Richard Wright07989 401908

I am writing to formally report multiple mechanical defects with the Volkswagen Golf (Reg: GD18 GPJ) purchased from Lookers Blackburn on 31st January 2026.The vehicle is subject to a Hire Purchase agreement with Redline Finance (Agreement No: 000040792890) and is covered by VW Approved Used Warranty (Policy No: 15101119319).As I have owned the vehicle for 31 days, I am exercising my right to a repair under the Consumer Rights Act 2015. The vehicle is not of "satisfactory quality" or "fit for purpose" due to the following faults:1. Gear Selection Failure: Intermittent inability to engage 1st and Reverse gears. This indicates a mechanical or hydraulic defect (clutch/linkage), which should have been identified during the 142-point inspection.2. Ignition Barrel/Lock Fault: The ignition frequently jams and will not turn unless physical force is applied to the key. This is a known mechanical failure point on this model and a significant reliability concern.Given the proximity to the purchase date (31 days), it is legally presumed these faults were present or developing at the point of sale.As I am based in Oldham, I will be presenting the car to Oldham Volkswagen (Swansway) for a diagnostic check under the Approved Used Warranty (Policy: 15101119319).Please note: Should the warranty administrator attempt to classify the gear selection issue as "wear and tear," I will be holding Lookers Blackburn liable for the full repair cost under my statutory rights, as a vehicle sold as "Approved Used" 31 days ago is expected to be of satisfactory quality and free from such defects.have copied Redline Finance into this email to log a formal quality dispute. I will update you once Oldham VW has performed the initial diagnostic.Regards,Kieran shaw

I am extremely disappointed with the level of service I have received from the Volkswagen dealership in Blackburn. I have been experiencing ongoing software issues with my vehicle, yet the dealership has been unable to identify or acknowledge any fault. In addition, there is a clear suspension-related noise that was diagnosed by the AA; however, Volkswagen maintains that there is no issue, while also requesting a £60 diagnostic fee to investigate further.It is concerning that recurring sensor and software-related issues appear to be common, yet customers are advised to continue driving without proper resolution. My previous car was a Mercedes Benz - both in terms of customer service and vehicle reliability, they were of a much higher standard.Overall, I feel that Volkswagen’s service standards have declined considerably, particularly at the Blackburn dealership.