Dear Sir/Madam,I am writing to raise a formal complaint regarding a very serious issue with the vehicle I purchased back in 2022 from your dealership. I have now been informed that the car supplied to me was previously stolen and subsequently recovered. At no point during the sales process was this disclosed to me, nor was I made aware of any history that would materially affect the vehicle’s value, condition, or suitability.This discovery has caused significant distress and inconvenience, and it represents a clear breach of trust as well as a potential breach of consumer protection laws. A stolen‑recovered status has a direct impact on the vehicle’s market value and insurability, and I would not have proceeded with the purchase had I been made aware of this information.In light of this, I am requesting appropriate compensation to reflect the financial loss and disruption caused. I expect this matter to be addressed promptly and professionally. Please confirm how you intend to resolve this situation within the next 14 days.I look forward to your swift response.Yours faithfully,Matthew

Hello,I purchased a used approved ID.3 EV from Katie at Lookers Blackburn on 26/11/25. During the process it was very hard to get the battery stage of health report (SoH) %. This was one of my main criteria when purchasing the car, and it noted that some other garages include it in the advert as you would with the mileage (Katie said during the test drive "a replacement battery would probably cost more than the car is worth").After asking for it several times, I was told prior to purchase that it was 91%, which was less than I would have hoped, but it was just about inside what I would accept, so I ended up going ahead with the purchase (there were 2 other almost similar ID.3s for sale, but their battery SOH was not forthcoming).After the sale, I asked multiple times for the actual SoH report for my records, and Katie eventually provided it on 22nd December, showing SoH was actually 89% at its last test. This doesn't sound like much, but does make a difference to the usable lifespan of the battery, and I made my purchase based on faulty information.I emailed Katie several times and got no response, and when I raised it over the phone she just referred me to the 8 year 100k guarantee, which I to me misses the point. She said that she would discuss with service and get back to me, and I despite me making several follow-up phone calls, I have still not had a proper response.There are other aspects of customer service that weren't great, such as the wheel locking nut not being available when I collected the car, and Katie said it would be sent out. This took over 2 months and many phone calls before it recently arrived.I would appreciate a reply and to be compensated for the battery as I was sold the EV based on incorrect information, which will likely reduce its range, reduce future sales value and/or bring forward battery repair costs.Thanks.Nathy Connolly

I was directed to the main switchboard, where a lady was very rude and patronising to me on the phone.

I purchased my car from you on 21/06/2024. Over the past few months the paint has been peeling off the font bumper. Today I took it to a local accident repair centre (VW approved) for a quote to repair it. I was advised that the issue was caused by a previous botched repair job and would need the bumper to be replaced then the new one painted and blended with the surrounding panels to fully rectify the problem that was improperly repaired previously. He also advised me that the panel that houses the adaptive cruise control sensor has been painted over, which will cause issues and require a replacement unit.The only repair I have had done to the front bumper since purchasing the car from you was the replacement of a parking sensor, and that was carried out by yourselves.I am now faced with a considerable bill for remedial work relating to an issue that pre dates my purchase of the car. Had I been aware of the issue at the time of purchase, I would not have bought it.I therefore request that you rectify the aforementioned issues with my vehicle at your own expense. As you are accredited to the Motor Ombudsman, if my complaint has not been resolved by 23/04/2026, I will refer the matter to them.

Good MorningI'd like to raise a complaint about the standard of service received at Blackburn on 19/02/2026.This is the first time using this garage since the closure of VW Bury.I had an MOT and service as part of a paid server plan I had.The MOT picked up and issue with a nail in the tyre which I said get replaced.The tyre was replaced and everything appeared fine.The next day I got in the vehicle and the TPMS light came on.I reset this and called Blackburn - they advised me to reset this again "as it might not have been done".Something didn't quite add up as the vehicle was drove back around 10 miles to my house by their collection and delivery service so I thought it should have come on then.I wasn't happy with this response so I said I would come over to get the tyre checked.Took the vehicle back - they checked the tyre pressure of the tyre and it was down to 21 PSI!They got the vehicle on the ramp and said they were no leaks and repressured the tyre to 35 PSI.I did ask them if they had checked the tyre seal/valves but they said it was fine.The service advisor told me "they might have forgot to pump it up"Low and behold on the way home the TPMS light comes back on.I took it to a local garage who advised the valve core hadn't been tightened correctly and that's why the tyre was losing pressure.Thankfully as I normally get my tyres done there, he didn't want any additional money.It also got me double checking the standard of the other work (oil service), particularly if this work was carried out by the same person.I called back VW Blackburn to complain to be told I would be called back by aftersales manager who has yet to return my call.Please let me know how you're going to address my complaint.Kind Regards,

Friendly service but I didn’t appreciate the numerous phone calls after I left, I clearly stated I would contact them if I wanted to progress and didn’t appreciate the numerous phone calls.

Blackburn sales rep Jack was very helpful and informative

No movement on price at sll

Dear sir or madam,I had an appointment at Lookers of Blackburn on Monday the 2nd of February, the appointment was for me to bring my car in for someone to come with me and I would show them what the problems were but when I arrived the service staff thought I was leaving my car with them, a courtesy car hadn’t been arranged and I had no way of getting home. The person I saw said to have a seat in the reception area and she would sort something out. After a while she came to find me and said there was nothing they could do. Below is what I said were the problems, the windscreen when on a sunny day was very difficult to see out of because all I could see was multi rainbow coloured speckles across the windscreen, there is no damage to the screen but I was told to contact my insurance company.Two of the three problems that I came in with weren’t sorted, 1 the windscreen had a problem and Volkswagen weren’t prepared to sort it, my car is just a year old and the problem with the windscreen is that on a sunny day whilst driving into the sun the windscreen is covered with multi rainbow effect dots and it is really difficult to see. 2 the speed limit sensor isn’t working properly and I was told that it was the satellite that was the problem. Both of these problems are problems with the car and should be sorted while the car is under warranty, but I was palmed off with we can’t do anything about it.Kevin McCally

Good MoningPlease see below a non regulated complaint received via our team mailbox.Many thanks.Regards.F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: 19 HdmSent: 13 February 2026 20:51To: F and I ComplaintsSubject: YH71 FDJExternal Sender: Confirm legitimacy before acting.Hi good eveningDocument number: 25307141I write to you to make a complain regarding my warranty complain, despite my car being 5 years old, the norm was found. The travel assist and emergency sos issue apparently was declined due to an ecu remap on the car? I have asked many authorised dealers and this is not linked to anything it is an electrical fault. Also engine light issue which was declined because they was a few plastics broken??? Uk roads full of pot holes and bumps and expect it to be brand new? & then I have been charged for diagnostics off £180? I am making this complaint due to the absolute stress and inconvenience caused. I have had this warranty out from July 2025, we have many open policies in the house hold. I have been charged £180 for diagnostics so what is my warranty for? No checks no coverage???I want to make a complaint and would like a refund for my diagnostics and for my whole warranty package. If the matter is not resolved I may also look further to cancel my policy. It is out of order, the issues occurred not long ago and the car has been the way it is since I bought the vehicle. Has no effect of the performance what so ever.