Yesterday, inquired on the lookers page to a 24 hour test drive a TROC. Was advised that this branch didnt carry out the 24 hour test drive but the advisor was not very helpful. The cust had checked the website and it did advise that Blackburn took part in the 24 hour test drive.

Trying to organise a 24 hour test drive for the T Roc, as a potential new driving instructor vehicle, however My nearest branch, Blackburn, confirmed they do not offer this service, even though it allowed me to select this branch, when enquiring. The gentleman was not very helpful at all and didnt seem to want to help Tnis does not leave a very good early impression of Lookers, as I am unfortunately left with very little information and no 24 hour test drive.

Feedback - myself and my wife came into Lookers today to look at Tiguans. We were approached by a female salesperson - not sure of her name as she didn't introduce herself - we said we were interested in a white Tiguan on the forecourt - we were honest with her and said we were trying to decide between a Tiguan and a Honda CRV. We asked to test drive the Tiguan and she said she had another appt and could we come back later - which we agreed (we did think it odd she didn't pass us to another salesperson). We then went to Marshalls to lookat CRVs. We returned at 1.30pm and she asked if we'd seen a CRV - again being honest we said they hadnt had any but were bringing one across from Clitheroe the following day for us to look at. She went to arrange the test drive but then came back and asked if we'd put a deposit on the Honda - we hadn't. We went for the test drive and really liked the car, when we returned I asked for an idea of what we could potentially get for my Golf (which we got from yourselves 7 years ago) - she said that she wouldn't do that until we'd decided if it was a Tiguan or CRV we wanted - my wife said that if we liked both, cost would also be a factor. Her reply was she wasn't going to do all of that for Marshalls to undercut it by £100 and us to go with that - both myself and my wife thought that that was rude and insulting - especially as we had actually returned to Lookers and said we liked the car - from the offset she wasn't particularly friendly and didn't seem particularly bothered -something I've never experienced before with a car salesperson. The upshot is we do really like the Tiguans and will probably get one but it won't be from Blackburn Lookers (btw our last three cars were from yourself....). From her attitude I'm not sure whether this feedback will be of value but I'm sending it anyway. A very disappointing experience.

Hi Nick,I hope you’re doing well.I am currently reviewing the paperwork for the VW Beetle I purchased from you back in 2024 (Enquiry No. 7560493). I noticed that the deferred 48-month RAC Maintenance & Repair Plus policy is scheduled to officially commence this Saturday, June 6, 2026.As the policy has not yet gone live, I am writing to request that Lookers cancel this product today and arrange a full refund for the £879.00 premium.When this was packaged into the vehicle sale, I don't think either of us fully anticipated the legal and geographical complications buried in the small print. Page 32, Section 1 of the terms explicitly states that a mandatory "Periodic Maintenance Inspection" must be carried out specifically by a Lookers Aftersales Department every single year to keep the policy active.Given that my home address in North Wales was clearly on the invoice from day one, selling a product that contractually forces a 200-mile round trip to Blackburn just to maintain basic validity creates a severe contractual imbalance. Under the Consumer Rights Act 2015, selling an optional financial product with restrictive geographical limitations that make it functionally unusable for the consumer constitutes a significant mis-selling risk.Furthermore, the rigid £70/hour labor cap on the policy means I would be severely exposed to massive out-of-pocket expenses for any local repairs.Because the contract is completely dormant, no inspections have occurred, and no corporate costs have been incurred, the most practical solution for both parties is to void the agreement before it goes live this weekend.Could you please look into processing this cancellation and initiating the refund for me today? I am keen to resolve this directly and amicably with you, but if it cannot be processed at the dealership level today, please escalate this to your General Manager so we can address it formally before I am forced to seek a regulatory review via the Financial Ombudsman Service.Thank you for your prompt attention to this matter, Nick. I look forward to your confirmation today.Best regards,Jonathan Roberts

Good evening Lookers,I am writing to express my frustration with our recent experience at VW Lookers Blackburn where we recently had our car serviced. We lease the car via a salary sacrifice scheme with Arval.Please see attached vehicle report. We were told that the NSF sensor had been stone chipped and needed replacingPlease see notification of charges from Arval. We have been billed for the NSF sensor, paint and washer AS WELL AS a parking sensor front inner left which has not been included in the vehicle report, nor were we told it would be a requirementWe were also advised that Arval had approved the work, and at no point were we advised that this would be charged as an additional cost back through Arval – we would definitely remember thatWe were notified that 2 of the tyres were very near not road worthy at 2.6 and 2.5mm. We advised we would take this work to another garage who approve tyre replacement as part of my salary sacrifice plan. When we did so, they advised that the tyres were in fact 3.3mm and 3.2mm and had a good 4000 miles left on themOur main concerns are that:We have had work done that was not mentioned in the vehicle report as needing doing, nor were we advised of it in person (front inner left sensor)We were advised that the work had been approved by Arval as part of my salary sacrifice scheme, and at no point were we told that any additional charges would make their way back to me due to being outside of the scheme’s coverWe were encouraged to get replacement tyres, which would have been additional cost to ourselves should we have proceeded using Lookers for the work. Furthermore, upon taking the car to an Arval approved tyre replacement firm, we were advised that the tyres were in fact within reasonable limitsPlease could you come back to me to confirm that the charge for the additional sensor has been credited to Arval, for further reimbursement to me. If you could also please look into whether Arval did / did not approve the work under my cover it would be appreciated.I look forward to hearing from you and thanks in advance.Sarah Smith

Cancellation of vehicle order for used vw tiguan white registration KM20 XUT vehicle purchased 31 05 2026 from Lookers Blackburn and not taken delivery ,also refund of initial deposit of 250 pounds ,also cancellation of any other products, service plan...

To who it may concern , I contacted your dealership today with a complaint about the Vw polo which I purchased a couple of months ago, I explained to your colleague that the air con wasn’t working ,that the engine felt lumpy and seems to be wobbling , and it is difficult to get into reverse gear and it smelled like burning , your colleague who was very polite, booked the car in to get it looked at on the 24th July.I was then told to call the roadside assistance to get somebody out to it to make sure it was safe and was advised somebody will come at 2:30 the same day 26/5/26, i then received another notification from their garage partner CPS recovery who told us it would be at 19:20 that evening ,I then received another notification phone call from them at 17:50 saying the recovery will be with me within 90 mins , so we waited in all night but nobody came.The vehicle was purchased with 74,000 miles and has now done 74653 miles a total of 653 miles, I would like to know the next step I should take moving forward and I look forward to hearing from you ..Thankyou

Dear Sir/Madam,I am writing to formally complain about the poor customer service and handling of my vehicle purchase from Lookers Blackburn.I have made multiple phone calls and visited the dealership in person in an attempt to resolve my concerns, but unfortunately I have not received any meaningful assistance or follow-up.Due to a reduction in my salary, I am no longer able to afford the finance agreement for the Volkswagen Polo. In addition to my financial difficulties, I am dissatisfied with the way the vehicle handover and documentation were handled.When I returned the first vehicle, I clearly explained my financial difficulties and informed the dealership that I could no longer afford the finance payments. Instead of being given the option to return the vehicle and discuss suitable alternatives, I was pressured into choosing another car, despite making it clear that I was struggling financially. I believe this was completely wrong and irresponsible given the circumstances I explained at the time.Furthermore, when the salesperson handed over the Volkswagen Polo, I was not provided with copies of:The finance agreementAny breach of contract documentationVehicle handover documentsAny 30-day exchange or return policy documentsThe salesperson simply handed me the keys without properly explaining or providing the relevant paperwork.As mentioned above, I repeatedly attempted to contact the dealership by phone. On several occasions I was told that someone would call me back, but no one ever did.I also contacted Volkswagen Customer Support for assistance, but I was advised to speak directly with my local dealership instead.I would appreciate an urgent response regarding my concerns and clarification of my options moving forward. If this matter cannot be resolved satisfactorily, I will consider escalating my complaint further.

Good morning. I am contacting you today as I am at my wits end . I bought a vw golf (NO07MJS) from lookers Northallerton on 8th June 2024.I had been looking for months for just the right car and viewed lots before deciding on buying one from a vw dealer ( for the service and 2 year extended warranty). I was aware and fully happy to pay a little more for this peace of mind. Even purchasing a service plan at same time so that it only ever goes to the vw dealer for anything.One month after purchasing we noticed smoke coming from the exhaust on start up. I booked it into out local dealership, lookers blackburn.They inspected it and said it was just condensation. I argued this a little and I specifically remember the lady saying " don't worry you've only just got it, you've nearly 2 years warranty left so if it develops it'll get sorted".Every time it has been into the garage for anything since be that a service , mot, warranty niggles etc, I have reported the smoke from exhaust and have been fobbed off with the condensation excuse..However now nearly 2 years later they have finally found problem as being valve stem seals and are saying not covered under warranty and have given me an estimate for £2754.30 to fix. Again I asked why not covered under warranty and didn't really get an answer.I rang warranty people myself and the gent said that valve stem should be covered and couldn't understand why they had said it wasn't? I explained that I'd had this problem since virtually day one. He said oh dear that changes the situation as basically this call is recorded and you've just told me if problem there since you bought it then the dealer should not have sold it you in that state, and warranty won't cover it.So then I contacted selling dealer ( lookers Northallerton) told them the full story and the lady was really helpful said she'd look into it. Which she did and got back to me stating her manager had said blackburn have had our money for service contract and have known about the problem so they should fix it.All the time I strongly feel I've done nothing wrong here. Done my due diligence, bought a one owner full vw history car from the supplying dealer, with vw extended warranty. However I now am getting nowhere apart from fobbed off, everyone blaming everyone else and no resolution.Hope you can help?

Ibhave sone paint come off my car back bumper. I have shown 3 respected garages who have told me this should not have come off like this. I did ring up a whike ago when i noticed it and the person i spoke to said their had been sone work done to this area prior to be purchasing the vehicle. When this was sold to me i was told the car had not been in any kid of repair shop etc. It is not a small amount of money and i want someone toblook intonthis and repair this as i shouldn't have to pay for this