We saw a car we liked that we were told had foggy rear camera that could easily be repaired under warranty. Paid the deposit and then discovered not covered by warranty and a large expensive repair job. Asked for refund as not repairable by them. Now fighting for refund of our deposit as sale not proceeding.

I can’t thank you guys enough, you have all especially Paul ( sales) have been truly amazing, Paul kept in touch all the time, he found my perfect car, it’s absolutely beautiful, thank you all so much especially Paul , regards Glenda Pilkington

Good knowledge

Having previously made a complaint -Ticket 86780455 - nothing has changed, today I received another unwanted text message.

customer is unhappy about the responsiveness and inability to provide answers to the questions he has posed regarding a vehicle he was interested in.see attachments for email chains provided by the customer

Customer is not happy it going to take 6weeks to look at his recovered in vehicle. The VW ass has told customer it would be looked at with in 1 week, customer is asking for a phone please not email

Vehicle Registration: PL24 UDSDear Sir/Madam,I am writing to formally escalate a complaint and request urgent senior-level intervention regarding my 2024 Volkswagen Tiguan, which is currently completely inoperable.As context, I am a long-standing customer of Volkswagen Lookers (Blackburn), having purchased three vehicles over the past seven years and my wife (Emma Whittaker) has also been a loyal customer for considerably longer.Issue summary:• Persistent warning errors relating to Side Assist, Lane Assist, Front Assist, Dynamic Road Assist, and Adaptive Cruise Control• Advised by your representative (Conor Donaldson on 30th May when I rang to get the error messages resolved) that a manufacturer recall was also outstanding• Earliest booking initially offered was late June 2026 due to the need of a courtesy car as I was told it would take two days, which was later brought forward to 26th May after challenge• Advised to contact VW Assist if the vehicle deterioratedCurrent situation (today):• The vehicle now has no electrical power whatsoever and will not start• It is immobilised on my driveway, blocking access to my wife’s Polo• VW Assist have refused assistance as cover expired (contrary to your colleague’s advice to contact them if there was any electrical issue before 26th May)• Lookers Volkswagen have stated they cannot assist with recovery and that I must arrange and fund transport myselfI find this position unacceptable for the following reasons:• The vehicle fault was reported in advance and is clearly linked to ongoing electrical/sensor issues• I was given incorrect advice regarding VW Assist by Conor Donaldson last Monday 30th May• The vehicle is now undriveable due to what appears to be a warranty-related fault• I have received no practical support from Lookers despite being a loyal customerGiven the circumstances, I require the following actions as a matter of urgency:1. Immediate arrangement for recovery of my vehicle to Lookers Volkswagen Blackburn2. Provision of a courtesy vehicle as previously indicated3. Full investigation and repair under warranty4. Written confirmation that I will not incur any costs relating to recovery or diagnosis of this issueAdditionally, I would ask that this matter is reviewed in light of known reports of similar electrical/sensor-related battery drain issues affecting this model.This situation has caused significant inconvenience and disruption, and I am extremely disappointed that no support has been provided today, particularly given the circumstances and prior communication.I would appreciate your urgent response and confirmation of next steps.Yours faithfully,

Thank you, very good service, found the staff helpful etc.CheersPaul

Dear Sir/MadamVehicle Registration: PL24 UDSDear Sir/Madam,I am writing to formally escalate a complaint and request urgent senior-level intervention regarding my 2024 Volkswagen Tiguan, which is currently completely inoperable.As context, I am a long-standing customer of Volkswagen Lookers (Blackburn), having purchased three vehicles over the past seven years and my wife (Emma Whittaker) has also been a loyal customer for considerably longer.Issue summary:• Persistent warning errors relating to Side Assist, Lane Assist, Front Assist, Dynamic Road Assist, and Adaptive Cruise Control• Advised by your representative (Conor Dnaldson on 30th May when I rang to get the error messages resolvbed) that a manufacturer recall was also outstanding• Earliest booking initially offered was late June 2026 due to the need of a courtesy car as I was told it would take two days, which wasalater brought forward to 26th May after challenge• Advised to contact VW Assist if the vehicle deterioratedCurrent situation (today):• The vehicle now has no electrical power whatsoever and will not start• It is immobilised on my driveway, blocking access to my wife’s Polo• VW Assist have refused assistance as cover expired (contrary to your colleague’s advice to contact them if there was any electricval issue before 26th May)• Lookers Volkswagen have stated they cannot assist with recovery and that I must arrange and fund transport myselfI find this position unacceptable for the following reasons:• The vehicle fault was reported in advance and is clearly linked to ongoing electrical/sensor issues• I was given incorrect advice regarding VW Assist by Conor Donaldson last Monday 30th May• The vehicle is now undriveable due to what appears to be a warranty-related fault• I have received no practical support from Lookers despite being a loyal customerGiven the circumstances, I require the following actions as a matter of urgency:1. Immediate arrangement for recovery of my vehicle to Lookers Volkswagen Blackburn2. Provision of a courtesy vehicle as previously indicated3. Full investigation and repair under warranty4. Written confirmation that I will not incur any costs relating to recovery or diagnosis of this issueAdditionally, I would ask that this matter is reviewed in light of known reports of similar electrical/sensor-related battery drain issues affecting this model.This situation has caused significant inconvenience and disruption, and I am extremely disappointed that no support has been provided today, particularly given the circumstances and prior communication.I would appreciate your urgent response and confirmation of next steps.Yours faithfully,Mark WhittakerAddress:11 Downham Avenue, Rawtenstall, Rossendale. BB4 8JYMobile: 07990 017032

Re: Volkswagen Touareg - BF21 THKI am writing to raise a formal complaint regarding a vehicle I purchased on PCP finance, collected on 2 January 2026.The vehicle has developed multiple issues within a short period of ownership, including electrical faults meaning the boot only opens intermittently and the vehicle only starts intermittently plus significant brake wear. I have now been presented with repair costs from JCT600 Bochum Parkway in Sheffield totalling £2,700, of which £1,700 relates to brake replacement. The brakes have been assessed as approximately 90% worn on the front and 80% worn on the rear.VW Sheffield have also chased my wife about booking the brakes in as they are in desperate need of changing. She uses the vehicle every day on the motorway and it needs to be in a safe and good working order.At the point of sale and handover, I was advised that the vehicle, including the brakes, was in satisfactory condition. Given the level of wear now identified, this is clearly not the case.Under the Consumer Rights Act 2015, the vehicle is required to be of satisfactory quality, fit for purpose, and as described. As these faults have arisen within six months of purchase, I understand they are legally presumed to have been present at the time of sale unless proven otherwise. These issues have in fact arisen in under 3 months in our case.My wife was advised that Lookers do not agree with the opinion of JCT600 and wish to have the vehicle collected for them to assess but may not have a courtesy car. That isn’t an option for us without a replacement car.I am therefore formally requesting that Lookers Blackburn, at no cost to myself, agrees to one of the following courses of action:-1. undertakes the necessary repairs to rectify all faults, including replacement of the brakes and resolution of the electrical issues and a check of the battery health and replacement if required and supplies a suitable courtesy car2. offers us a like for like replacement vehicle3. advises me what steps I need to take to reject the vehicle and have all sums paid at the time of purchase refunded so I can purchase an alternative vehicleWe raised this concern on Thursday 26th March and as yet have made no progress.With that in mind, if I do not receive a satisfactory response within 5 days, I will exercise my final right to reject the vehicle under the Consumer Rights Act 2015.As this vehicle was purchased on PCP finance, I am also notifying the finance company of this complaintI look forward to your prompt response.Yours faithfully,Darren BodenCc VW Finance