Firstly, I want to clarify that I have no complaints to make about the service that I received from Katie Trickett who dealt with the sale of my car and putting the deal together for me. She was great to deal with and explained everything to me. However when I picked my new car up on 6th Feb, my new car clearly wasn’t ready. The centre caps were missing from each alloy and I had to wait for these to be located and fitted to each alloy. It then also became apparent that the guardx paint protection had not been added to my new car despite this being part of my deal. Katie arranged for this to be carried out on Monday 9th Feb however this did cause inconvenience as I had to make arrangements with work to work from home so my car could be collected for the work to be done. Iv since also realized that no screen wash was added to my car before picking the car up. I appreciate this is only minor but I don’t expect to pick up a brand new car with no screen wash included. I just feel the car wasn’t ready for collection or checked properly before I collected which certainly put a dampener on the whole experience. I’m also encountering difficulties with unlocking the rear doors of the car, with either of them randomly staying locked although the rest of the car doors are open. I feel there may be some fault here which needs rectifying quickly ad I have two small children and it’s causing difficulties getting them in the car.

Customer had to chase a 2nd key, few days after picking up vehilce notice chip in windscreen dark area next to sensor, branch said it may have happened after customer collect car customer said fair enough he took it on the chain. Customer saying no health sheet with car - branch told customer they would send out but is still waiting, Customer was not given the option to test drive vehicle at time of purchase, vehicle has also got a squeaking when in reverse - the key has now been code in by Johnson dealer , customer spoke Nick Androu about squeaking brakes still waiting for a reply customer been calling but not getting any answer - Johnson Birmingham (William brown in service )is saying they not been paid for key from lookers as of yet, also Johnson reporting the noise is Possible from brake drums. Customer not happy with having to make complaint but feels he has needed rise this due to no response. Customer saying he feel he been taken advance of Due to been dark and wet weather on looking at vehicle, customer Feels he has been courteous at all times when been speaking to branch

customer unhappy and disgusted with the customer service that she has received regarding her current vehicle, she has been quoted diagnostic fee of £180 + VAT as the vehicle is 6 month out of warranty, and is the same issue as it previously had, she believes the issue it is experiencing is a known issue and for that reason aswell as 21 years of loyalty that she should not have to pay for the diagnostic. has advised she did have a test drive booked for a new GTR but has since cancelled that test drive as not willing to spend £50k+ if this is the service she will receive

Hi there,i am well pleased with my purchase,and Jack was really helpful and what a nice friendly obliging man he is,and i would recommend anyone to use your franchise,and thank you again and regards Paul

purchased a vehicle 26 r 27 Jan, the cust was not informed that the bonnet had been painted, the back door nsr is leaking water quite bad. The cust has requested that he has his car back as it is still with you.

I brought the polo sold to me by Jack Ashurst on 18/8/25.He told me they would have to get the V5, spare key, hand book, MOT and parcel shelf.After numerous phone calls I received the V5 the second week in December.Mr Ashurst said he'd sent me the MOT and service history but to this date 3/02/26 have not received them.In November 2025 by email Mr Ashurst said the spare key had been ordered and would take 10 days to this date I haven't received the key.I went with Lookers thinking a dealership would be professional and trustworthy but after this experience I won't be upgrading my next car with you, I have lost faith.

hi, my aim is to test drive the VW iD7 for 5 mins.I am a lease customer and a vw customer for 9 years, also have had my cars serviced at blackburn, i also look after fleet cars at work and have had 9 VW's.December 2025 i visited the showroom,wasnt tghe best experience,but managed to look at a used iD7 outside, apparently the sales manager had taken the showroom / demo iD7 home.For the last 2 weeks i have been ringing the blackburn lookers to arrange a test drive, sales usually busy and im promised a call back twice that doenst happen. Finally i got through last week, but line went dead therefore rang back again. This time success and i was put through to Jack. First question was "am i PCP or loan finance". I said none, i am personal lease. Jack straight away said sorry you cant test drive from here as you will not be insured to drive, he told me to go to preston. My reply to this was that i only live 3 miles from VW blackburn and not really keen on a trip to the other side of preston for a short 5 min test drive. Jack said sorry cant help you.I have written a review on testpilot, also emailed VW customer services about this. I have also dealt in the passed with VW Bolton who are more user friendly.Surely rapor building is important ? I would also be using the service department as it is local, my wife is looking for a new car this year and is fed up with Audi ?I work in sales myself, always good to chat to customers rather than sit on my phone looking at social media lol.Thank you for your time

Not good, still waiting for my car !

Your part ex prices are insulting, I got £1500 more from another dealer

Rude Customer ServiceLiaised with Katie over the phone then arranged a visit, very helpful.Explained requirements, affordability etc and test drove car.Attitude once returned from the test drive and discussing pricing was awful - I felt like Katie wasn’t happy with the fact I couldn’t afford and wasn’t willing to do a deal with the prices she was quoting. Her attitude towards me was very stand offish and not customer friendly. Would not recommend.