We booked a 'wait while service' appointment. However, despite this, the service took longer than two hours. Our car then needed brake fluid and a new tyre, which took a further hour and 15 minutes to carry out. Not really an acceptable waiting time when we had booked the wait service.

I purchased a 6 months old R line Golf from Inchcape Volkswagen yesterday who basically offered a better deal than yourselves and the car was immediately available. Sorry but thanks for your time anyways.

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I think you should offer a courtesy car featuring the lad test models including hybrid and electric cars to show what is available

Excellent service as usual.

All my experiences with Lookers Blackburn have been excellent. Always a pleasant experience, and we recommend them highly.

I left a message 3 days before the appointment to advise cancellation of the mot. This message was not passed onto the service reception. I was informed of an advisory on my vehicles front tyres. They were 4.9 and 4.5 respectively. This is well within the legal limits. I do not feel this justified an advisory. Unhappy that my vehicle had not been cleaned when upon collection. The clean had been requested.

We had a couple of issues but i was satisfied with how these were handled. Liam and John did a good job at keeping us informed and making sure we were happy with everything.

I was very pleased with service I received once I'd taken the car in for servicing. In the past - and Lookers always service my car - I have used the pick-up and deliver service but this time I was quoted £18.00 for someone to do a five minute journey which I thought was excessive and so, for the first time took the car in myself. Other than that I was very pleased with the service I received..

Scott was really helpful and friendly and provided me with all the advice and information. Made the process very easy