Friendly helpful sales staff. However, poor part exchange offer compared with other garages made the deal on offer poor value.

Paid 250 refundable deposit for car at Blackburn Lookers VW one day later phoned to cancel viewing sales representative was on day off re-phoned following day told repayment would take 5workings days to reach my account the following day received another call to speak to the manager who told me I wasn't getting a refund

Good evening Customer Services,I am writing to formally escalate an ongoing complaint regarding my experience with Volkswagen Blackburn, which remains unresolved despite multiple attempts to address it.My experience has been extremely disappointing and, unfortunately, one of the worst I have encountered with any dealership.I initially raised concerns regarding software issues and a persistent noise coming from the vehicle. These concerns were repeatedly dismissed, with little regard shown for customer reassurance or safety. When it came to warranty-related work, there appeared to be a lack of interest in properly investigating the issue. Despite the fault not being correctly diagnosed or resolved, I was still charged.I provided clear video evidence and even accompanied your team on a test drive to demonstrate the issue firsthand. Despite this, there was no clear diagnosis or resolution offered. This lack of accountability and technical clarity has left me extremely frustrated and, more importantly, driving a vehicle I do not feel is safe.During one visit to the dealership, I was also subjected to completely unacceptable behaviour from a service advisor, who told me to “F off” in front of my child. This was shocking, unprofessional, and wholly inappropriate conduct, and it has significantly added to my distress and dissatisfaction.To add to this, the vehicle was returned to me in an unacceptable condition, unwashed and with bird droppings still present. This reflects a basic lack of customer care.Additionally, I have been informed by One Mobility that my courtesy car was cancelled by a member of your team (Linda at VW Blackburn), further preventing any meaningful resolution from being reached.I have already raised three formal complaints with Lookers, all of which have exceeded the stated 14 day response timescale with no contact or resolution:Complaint Ref: 86535115Complaint Ref: 86789407Complaint Ref: 86994048I have also escalated this matter to the General Manager and still received no response.This level of service, conduct, and lack of communication is unacceptable.I am now requesting:A full and proper investigation into the vehicle faultA clear explanation as to why I was charged without a confirmed diagnosis or resolutionImmediate contact from a senior member of your teamAn explanation and formal response regarding the conduct of your staff memberA resolution to the outstanding issues within 7 daysIf this matter is not resolved within this timeframe, I will have no option but to escalate further to the Motor Ombudsman.I would have preferred to resolve this collaboratively, however the lack of engagement has made this impossible.I look forward to your urgent response.Kind regards,Uwes Patel07837113418

My experience with Volkswagen Blackburn has been extremely disappointing, and unfortunately, one of the worst dealership experiences I have encountered.I raised concerns regarding software issues and persistent noise coming from the vehicle. However, these concerns were repeatedly dismissed, with little regard shown for customer reassurance or safety. When it came to warranty work they was basically not interested.Despite the fault not being properly diagnosed, I was still charged.Even after providing video evidence and accompanying the team on a test drive to demonstrate the issue, there appeared to be no clear understanding or resolution offered. This lack of accountability and technical clarity was incredibly frustrating, leaving me to drive a car which I feel unsafe is disappointing.To add to the disappointment, the vehicle was returned to me unwashed and in poor condition, with bird droppings still on it, a basic level of customer care that was sadly overlooked.Overall, the service fell far below expectations. I would strongly advise others to AVOID VW DEALERSHIP AT BLACKBURN AT ALL COST. I will certainly be sharing my experience with family,We could have worked together to rectify this but as one mobility informed me that Linda from VW Blackburn cancelled my courtesy car and the service advisor told me to F off so we won’t be able to find a resolution.

put down deposit at beginning of feb, caught train up to Blackburn, before even doing test drive pointed out chip in the windscreen. was advised issue would be solved before getting the vehicle but after purchasing was advised to get repaired and they would be reimbursed. called autoglass out and priced for both repair and replacement, provided both to site and was advised only repair would be authorised. customer is still awaiting this refund and upset with the lack of communication regarding refund and repair, has also provided email chain to show lack of response

72 plate bought on internet December 2025. Pictures and video of the vehicle was sent. Once taken delivery the cust found a lot of defaults. For that price the custs would have thought ll the faults would have been resolved before the vehicle got to the customer. Photo's are to follow. Window wipers juddering. Spoke with the dealership on numerous occasions but not getting anywhere. Cust asked if it had been in an accident but has now been advised that there has been damage to the vehicle.

Hi LookersI am writing an e-mail in formal complaint regarding the VW Golf HY18 ZSV sold to us on the 5th March 2026.The car drove home perfectly and all performed as expected for the first few days. On the 9th March, the car produced an error as follows "Error, Gearbox - OK to drive". On the 10th March, Peter King called Paul Riding to express concerns about this error and that of the start/stop function being inconsistent. Paul reassured Pete by stating that the start/stop was normal and to let him know if the gearbox message recurred.On March 11th, the Gearbox error message occurred again but this time the gearbox stopped working altogether at a T Junction. After some time, Pete turned the engine off, restarted it and the car drove on. Pete called Paul but he was told that it was his day off.On March 12th Paul promises to collect the car and provide a courtesy car.On March 13th we call again and Paul was surprised that we have not heard from Lookers service. He reassures Pete again that he will sort it out.Over the weekend, further faults have now become apparent. The gearbox error does pop up from time to time but less frequently and the car continues to drive OK. However, the start/stop function has stopped working altogether. It has not worked at all since Thursday or Friday, occasionally the A symbol appears on the dash which would usually accompany the stop but the engine is not stopping, it runs all the time regardless of the symbol. On the dash, the start/stop status reads "power consumption is high". The car is not being used for short trips, all trips are at least 10 miles long.In addition, when the car starts (cold) and we select reverse to come off our drive, there is a significant lag when shifting from park to reverse. The gear does not engage and the engine just revs for a short time. It does not tend to do this when the engine is warm so I am not sure if this is a mechanical "characteristic" on this model.We wanted a VW car because of the reputation for reliability and we wanted the added reassurance of buying from an approved dealer. A double whammy of predictability and reliability if you like. Neither the car nor the Lookers service is of the quality we expected. We are fearful of a breakdown every time we use the car and we find ourselves avoiding going out in it together (in case one needs to rescue the other in the event of a breakdown). In this regard, the car is not fit for purpose and we would like to exercise our right to return the car for a refund please.Can you advise how we get this done please?Kind regardsAlison King

After deciding against getting the car I originally picked I had the used car manager phone me stating he could keep my holding deposit if he wanted to and demanding to know why I didn’t want the car anymore then hanging up the phone to me. It was the most rudest and weird thing that I have ever come across especially after working in sales myself for 10 years I have never had a manger phone in such a manner it was the most embarrassing thing on his part. I will be advising everyone to stay well away from this company from now on!!

I bought a Volkswagen polo from the Blackburn dealership in 2011 April. I understand the FCA has considered giving compensation to customers who bought their cars during the period 2007 to 2021.Thus, I would like to escalate the complaint . Could you please provide the finance company address or email and my car registration plate number if I write my details.Full name- Mr Shabir Kabir204 Saint Thomas RoadPrestonPr1 6LNTel- 07383111616email- skabir@btinternet.comcould you please acknowledged my complaint.

I have been with Toyota for years changed to vw across the roadI wanted a petrol car not hybridFirst time taking my car for service so was comparing your service with ToyotaLauren greeted meWhen I picked the car upHad to pay for mot!!!! I did have a service contractSurprisedChatted with KathrynShe was fine understood when I was coming fromShe took me to my carDo love my carI'm written this but I'm sure no one will read it or take an interestOh have a good day