Hi Sarah and Paul,I’m forwarding the email below that I have sent to VW Customer Services regarding the case I have opened for my car and the ongoing issues I’ve experienced throughout this year. At this stage, I’m not sure what the next steps will be or whether I will need to pursue this complaint with Lookers Blackburn or directly with VW, but I wanted to keep you both fully informed.Please see the full formal complaint email I sent to VW Customer Services below:Subject: Formal Complaint – Ongoing Unresolved Software and Safety Issues with VW Tiguan PJ74 GLKDear VW Customer Services,I am writing to formally raise a complaint regarding the persistent and unresolved issues with my VW Tiguan (registration: PJ74 GLK), purchased in November 2024. This is now the second Volkswagen vehicle I have owned in less than a year to suffer from significant software and functionality faults.My first Tiguan, purchased in May 2024, developed software issues that could not be resolved, and I was forced to reject the vehicle in September 2024. At that time, I was assured by Lookers Volkswagen Blackburn that the replacement Tiguan would not experience similar issues. Unfortunately, these assurances have not been met.Summary of Issues and Repeated Garage Visits1. Entertainment system failure (November–December 2024)Within two weeks of receiving the replacement car, the entertainment/infotainment system failed and would not turn on, leaving the screen completely non-functional. This meant I could not access:Heating or climate controls (including to defrost the car)The reversing cameraAny infotainment or vehicle settingsVW Blackburn collected the car from my workplace but reported it was “fine,” despite the clear fault.2. Ongoing intermittent software and sensor faults (2024–2025)Since then, the car has repeatedly suffered from:Front and side sensors turning off intermittentlyEntertainment screen repeatedly going blankSOS light malfunctioningRight passenger window not closing properlyRight rear lights and indicators developing faultsBoth wing mirrors creaking and requiring removal and refittingThese faults directly affect both the usability and the safety of the vehicle.Garage Visits to VW Bolton (the closest dealer to my home)Due to work commitments, it is extremely difficult for me to travel to Lookers Blackburn, so the car has repeatedly been taken to VW Bolton:8 April 2025: VW Bolton confirmed software issues but stated there was no available update. I informed Lookers Blackburn of this, and they again assured me this replacement car had no software issues.23 July 2025: SOS warning light fault and right passenger window not closing fully. Car was in for a full day but not fully repaired.6 August 2025: SOS fault resolved, but a new intermittent rear indicator fault appeared.20 August 2025: Another full-day visit with no courtesy car available. Issues continued.27 October 2025: Car returned for a full day with the right rear indicator fault still unresolved; entertainment screen issues remain.5 December 2025: Vehicle taken back to address creaking wing mirrors, which needed removal and refitting. As of 5 December, the right indicator sensor issues are occurring more frequently, and this fault is still present on the vehicle.29–30 December 2025 (upcoming): VW Bolton advised the vehicle now requires a two-day VR4 software update, stating all issues appear to be software-related. This will be the seventh visit for ongoing faults.All of these garage visits and associated findings are fully recorded by Volkswagen Bolton, who hold detailed information regarding the ongoing issues with this vehicle.Throughout these visits, no courtesy vehicle has been available—or where one was available, it came at an extra cost with an unreasonably high excess. This has caused significant disruption to my work and daily life.ImpactThis is a new vehicle, and the amount of time, inconvenience, and stress caused by rearranging work, transport, and garage visits has been substantial. It is completely unacceptable that a car less than a year old has experienced numerous faults—many of them safety-related—and that software updates and repairs remain ongoing with no confirmed resolution.What I Am RequestingGiven the history of faults, repeated inconvenience, and lack of effective repair, I am requesting:A full investigation into why this vehicle has experienced continuous unresolved problems.Written confirmation outlining all identified faults and actions taken to date.Assurance and evidence that the planned VR4 software update will permanently resolve the issues.Appropriate compensation for:Multiple days without use of my vehicleLack of courtesy cars or excessive costs associated with themConsiderable time spent arranging appointmentsOngoing stress, inconvenience, and safety concernsClear guidance on my rights and options should the faults continue after the upcoming software update—including the possibility of a refund or replacement under the Consumer Rights Act 2015.ConclusionI have acted reasonably and patiently throughout this process, but the situation has now become unacceptable. I expect a written response within 14 days outlining the actions Volkswagen will take to resolve this matter and proposed compensation.Thank you for your attention. I look forward to your prompt reply.

I bought a car last year and took minor damage ins to cover scratches/dents etc. I was looking to make a claim and contact the guy who sold the car to me for process. He told me to ring number and give plate details and the ins company would sort. I contacted the ins company and they say they have no details registered for me. I have subsequently tried to contact the man who sold me the car but ignores all my msg and has not got back to me.

Pick this car up on 24/10/2025. Since owner car I’ve had to put a new tyre on , tyre pressure warning light been coming on since the day I bought the car. Little dent in bonnet I had to put right. Plus a noise coming from cambelt area witch I took to my local vw dealer and was charged as it was not a warranty job , but had the noise from day one so don’t see why I should pay the bill. And the car is also due an air con service which was not done. Tried contacting dealership a few times but no response. I don’t see why I should spend almost £400 on a car I paid over £16000 for.

Hi I bought a car from Blackburn vw and have had a number of issues with the car from the minute I sat in the car from no sat nav and can’t connect my phone and the front camera was cracked and there was 2 stone chips on the windscreen the handle to open the bonnet fell off the camera has been sorted windscreen I fixed my self . Now the sos emergency call is restricted and it’s telling me to visit the workshop can this car get a proper check over please

Customer only had vehicle since 24th October has had to take to local garage for a noise from can belt customer has had to pay for this , Vehilce required tyre valve and has been told the vehicle also requires air con service, has tried serval times to speak to sales person and also sent emails and waiting on manager to call which has not happened as of yet.

The service, MOT and extras went exactly as planned. Excellent service and good feedback from Lauren. Thank you.

Excellent customer service and very friendly

Hi teamPlease can you log the below complaint – received on social media.Complaint: Hello, I purchased and collect a T-Roc in June. I’ve just come to clean my car using the shampoo etc and this pack is hideous! I also purchased the car with a few dents in. I had to wait to collect it whilst they got the dents out but they didn’t get all of them out. I mentioned this to Katie who said she’d get back to me with dates it could go in but I’ve had no further correspondence. Please action thisCustomer Details: Lookers Blackburn, PK22 WHH, contact details are Becci Williams, 07940210238, Becci.williams@live.co.ukI have also attached the video and photograph the customer has sent.Kind regardsIsabellaIsabella MiottiRegulatory Complaints ManagerHead OfficeLookers House, 1st Floor, Lookers Stoke, Bede Road, ST4 4GUT: 0161 291 0043 M: 07812421313lookers.co.uk

Did the survey previouslyAll goodThanks.

Hi Lookers,I received the email below 1 hour after leaving the dealership (he tried calling also). Lookers is accredited to The Motor Ombudsman which has a "No pressuring with pushy sales" as a core commitment.I was very disappointed to have experienced this type of pressuring behaviour to purchase on the day. I was going to purchase the vehicle but this unprofessional sales tactic has put me off.The vehicle in question had been for sale with you for 72 days and had been reduced 10 times before I walked into the dealership showing interest. I don't understand why the salesman would try this tactic and maybe some training is needed.The car details are:Hi Lookers,I received the email below 1 hour after leaving the dealership (he tried calling also). Lookers is accredited to The Motor Ombudsman which has a "No pressuring with pushy sales" as a core commitment.I was very disappointed to have experienced this type of pressuring behaviour to purchase on the day. I was going to purchase the vehicle but this unprofessional sales tactic has put me off.The vehicle in question had been for sale with you for 72 days and had been reduced 10 times before I walked into the dealership showing interest. I don't understand why the salesman would try this tactic and maybe some training is needed.The car details are:Regards,Paul