Good MorningI'd like to raise a complaint about the standard of service received at Blackburn on 19/02/2026.This is the first time using this garage since the closure of VW Bury.I had an MOT and service as part of a paid server plan I had.The MOT picked up and issue with a nail in the tyre which I said get replaced.The tyre was replaced and everything appeared fine.The next day I got in the vehicle and the TPMS light came on.I reset this and called Blackburn - they advised me to reset this again "as it might not have been done".Something didn't quite add up as the vehicle was drove back around 10 miles to my house by their collection and delivery service so I thought it should have come on then.I wasn't happy with this response so I said I would come over to get the tyre checked.Took the vehicle back - they checked the tyre pressure of the tyre and it was down to 21 PSI!They got the vehicle on the ramp and said they were no leaks and repressured the tyre to 35 PSI.I did ask them if they had checked the tyre seal/valves but they said it was fine.The service advisor told me "they might have forgot to pump it up"Low and behold on the way home the TPMS light comes back on.I took it to a local garage who advised the valve core hadn't been tightened correctly and that's why the tyre was losing pressure.Thankfully as I normally get my tyres done there, he didn't want any additional money.It also got me double checking the standard of the other work (oil service), particularly if this work was carried out by the same person.I called back VW Blackburn to complain to be told I would be called back by aftersales manager who has yet to return my call.Please let me know how you're going to address my complaint.Kind Regards,

Friendly service but I didn’t appreciate the numerous phone calls after I left, I clearly stated I would contact them if I wanted to progress and didn’t appreciate the numerous phone calls.

Blackburn sales rep Jack was very helpful and informative

No movement on price at sll

Dear sir or madam,I had an appointment at Lookers of Blackburn on Monday the 2nd of February, the appointment was for me to bring my car in for someone to come with me and I would show them what the problems were but when I arrived the service staff thought I was leaving my car with them, a courtesy car hadn’t been arranged and I had no way of getting home. The person I saw said to have a seat in the reception area and she would sort something out. After a while she came to find me and said there was nothing they could do. Below is what I said were the problems, the windscreen when on a sunny day was very difficult to see out of because all I could see was multi rainbow coloured speckles across the windscreen, there is no damage to the screen but I was told to contact my insurance company.Two of the three problems that I came in with weren’t sorted, 1 the windscreen had a problem and Volkswagen weren’t prepared to sort it, my car is just a year old and the problem with the windscreen is that on a sunny day whilst driving into the sun the windscreen is covered with multi rainbow effect dots and it is really difficult to see. 2 the speed limit sensor isn’t working properly and I was told that it was the satellite that was the problem. Both of these problems are problems with the car and should be sorted while the car is under warranty, but I was palmed off with we can’t do anything about it.Kevin McCally

Good MoningPlease see below a non regulated complaint received via our team mailbox.Many thanks.Regards.F and I ComplaintsManchester Head OfficeLookers House 1st Floor, Lookers Stoke, Bede Road, ST4 4GUlookers.co.ukFrom: 19 HdmSent: 13 February 2026 20:51To: F and I ComplaintsSubject: YH71 FDJExternal Sender: Confirm legitimacy before acting.Hi good eveningDocument number: 25307141I write to you to make a complain regarding my warranty complain, despite my car being 5 years old, the norm was found. The travel assist and emergency sos issue apparently was declined due to an ecu remap on the car? I have asked many authorised dealers and this is not linked to anything it is an electrical fault. Also engine light issue which was declined because they was a few plastics broken??? Uk roads full of pot holes and bumps and expect it to be brand new? & then I have been charged for diagnostics off £180? I am making this complaint due to the absolute stress and inconvenience caused. I have had this warranty out from July 2025, we have many open policies in the house hold. I have been charged £180 for diagnostics so what is my warranty for? No checks no coverage???I want to make a complaint and would like a refund for my diagnostics and for my whole warranty package. If the matter is not resolved I may also look further to cancel my policy. It is out of order, the issues occurred not long ago and the car has been the way it is since I bought the vehicle. Has no effect of the performance what so ever.

Firstly, I want to clarify that I have no complaints to make about the service that I received from Katie Trickett who dealt with the sale of my car and putting the deal together for me. She was great to deal with and explained everything to me. However when I picked my new car up on 6th Feb, my new car clearly wasn’t ready. The centre caps were missing from each alloy and I had to wait for these to be located and fitted to each alloy. It then also became apparent that the guardx paint protection had not been added to my new car despite this being part of my deal. Katie arranged for this to be carried out on Monday 9th Feb however this did cause inconvenience as I had to make arrangements with work to work from home so my car could be collected for the work to be done. Iv since also realized that no screen wash was added to my car before picking the car up. I appreciate this is only minor but I don’t expect to pick up a brand new car with no screen wash included. I just feel the car wasn’t ready for collection or checked properly before I collected which certainly put a dampener on the whole experience. I’m also encountering difficulties with unlocking the rear doors of the car, with either of them randomly staying locked although the rest of the car doors are open. I feel there may be some fault here which needs rectifying quickly ad I have two small children and it’s causing difficulties getting them in the car.

Customer had to chase a 2nd key, few days after picking up vehilce notice chip in windscreen dark area next to sensor, branch said it may have happened after customer collect car customer said fair enough he took it on the chain. Customer saying no health sheet with car - branch told customer they would send out but is still waiting, Customer was not given the option to test drive vehicle at time of purchase, vehicle has also got a squeaking when in reverse - the key has now been code in by Johnson dealer , customer spoke Nick Androu about squeaking brakes still waiting for a reply customer been calling but not getting any answer - Johnson Birmingham (William brown in service )is saying they not been paid for key from lookers as of yet, also Johnson reporting the noise is Possible from brake drums. Customer not happy with having to make complaint but feels he has needed rise this due to no response. Customer saying he feel he been taken advance of Due to been dark and wet weather on looking at vehicle, customer Feels he has been courteous at all times when been speaking to branch

customer unhappy and disgusted with the customer service that she has received regarding her current vehicle, she has been quoted diagnostic fee of £180 + VAT as the vehicle is 6 month out of warranty, and is the same issue as it previously had, she believes the issue it is experiencing is a known issue and for that reason aswell as 21 years of loyalty that she should not have to pay for the diagnostic. has advised she did have a test drive booked for a new GTR but has since cancelled that test drive as not willing to spend £50k+ if this is the service she will receive

Hi there,i am well pleased with my purchase,and Jack was really helpful and what a nice friendly obliging man he is,and i would recommend anyone to use your franchise,and thank you again and regards Paul