purchased a vehicle 26 r 27 Jan, the cust was not informed that the bonnet had been painted, the back door nsr is leaking water quite bad. The cust has requested that he has his car back as it is still with you.

I brought the polo sold to me by Jack Ashurst on 18/8/25.He told me they would have to get the V5, spare key, hand book, MOT and parcel shelf.After numerous phone calls I received the V5 the second week in December.Mr Ashurst said he'd sent me the MOT and service history but to this date 3/02/26 have not received them.In November 2025 by email Mr Ashurst said the spare key had been ordered and would take 10 days to this date I haven't received the key.I went with Lookers thinking a dealership would be professional and trustworthy but after this experience I won't be upgrading my next car with you, I have lost faith.

hi, my aim is to test drive the VW iD7 for 5 mins.I am a lease customer and a vw customer for 9 years, also have had my cars serviced at blackburn, i also look after fleet cars at work and have had 9 VW's.December 2025 i visited the showroom,wasnt tghe best experience,but managed to look at a used iD7 outside, apparently the sales manager had taken the showroom / demo iD7 home.For the last 2 weeks i have been ringing the blackburn lookers to arrange a test drive, sales usually busy and im promised a call back twice that doenst happen. Finally i got through last week, but line went dead therefore rang back again. This time success and i was put through to Jack. First question was "am i PCP or loan finance". I said none, i am personal lease. Jack straight away said sorry you cant test drive from here as you will not be insured to drive, he told me to go to preston. My reply to this was that i only live 3 miles from VW blackburn and not really keen on a trip to the other side of preston for a short 5 min test drive. Jack said sorry cant help you.I have written a review on testpilot, also emailed VW customer services about this. I have also dealt in the passed with VW Bolton who are more user friendly.Surely rapor building is important ? I would also be using the service department as it is local, my wife is looking for a new car this year and is fed up with Audi ?I work in sales myself, always good to chat to customers rather than sit on my phone looking at social media lol.Thank you for your time

Not good, still waiting for my car !

Your part ex prices are insulting, I got £1500 more from another dealer

Rude Customer ServiceLiaised with Katie over the phone then arranged a visit, very helpful.Explained requirements, affordability etc and test drove car.Attitude once returned from the test drive and discussing pricing was awful - I felt like Katie wasn’t happy with the fact I couldn’t afford and wasn’t willing to do a deal with the prices she was quoting. Her attitude towards me was very stand offish and not customer friendly. Would not recommend.

Dear Sir,I am currently in dispute with Lookers Limited having bought an Audi Q5 registered number PL19 BJZ from Lookers Volkswagen Blackburn on 29/5/25. The vehicle was not as described and was mis-sold.This courtesy letter serves to provide an overview into that dispute and to ensure that at the highest level, Lookers Ltd are fully aware of the current situation.The vehicle PL19 BJZ was advertised for sale on the Autotrader website where it was described as having a full service history record. When my wife and I viewed the vehicle prior to purchase on 17/5/25, Waquar Hussein, the sales executive, confirmed and expounded upon that service history saying it had a full manufacturers' service history. I bought the vehicle in good faith and in the firm belief that to be true and paying the full asking price of £23,866.Having collected the vehicle on 1/6/25, the digital service record revealed it did not have a full service history record as claimed having not been serviced in 2024. The last recorded service was on 2/5/23 at 28,175 miles by Preston Audi. As such the vehicle was not as described and therefore was mis-sold. I notified Waquar Hussain by e-mail at 14.31 that same day who said he would check with the previous owner and inform me of his findings, which he never did.I contacted the previous owner, Claire Foster, by e-mail on 3/6/25 at 09.51 for proof of the 2024 service having been performed which she was unable to provide and said that Lookers were aware and had told her it wouldn’t be a problem.Lookers Blackburn continued to dispute my claims whilst providing additional copies of that same digital service history record and maintaining it was proof of a full service history when in reality it is proof to the contrary.Gareth White, the after sales Manager, eventually agreed the vehicle had been mis-sold and made an offer of goodwill in the form of a free service when next due. I did not accept his offer as I considered a partial refund of the purchase price to be a fairer and appropriate resolution. He then asked what my expectations were in that regard. For my response I would refer you e-mails passed between us from 10/7/25 to 30/7/25 when on 30/7/25 he said he was not in a position to offer any reduction of the purchase price or reimbursement.Having failed to achieve an agreed resolution, on 3/8/25 I wrote to James Brearley, Lookers' Managing Director at that time, informing him of the situation.On 4/8/25 at 16.31, Ian Farnworth, Lookers Blackburn General Manager, e-mailed a copy of a vague invoice purporting to be evidence of the 2024 service which presumably was obtained from the previous owner who two months earlier had said she had no such evidence. Having told him I would reserve comment on that invoice for the Managing Director of Lookers that e-mail was followed on 6/8/25 at 10.34 by another which contained a second but different invoice, presumably from the same source also purporting to be evidence of the 2024 service. He claimed it was "the actual invoice with the registration and mileage on for 2024".Both invoices were 'discovered' some two months after the vehicle was sold to me and three months after the advertisement claim and the verbal confirmation of that claimed history, and despite having been declared non-existent by the previous owner, and not having been seen at any time by Lookers. Both invoices purport to be the genuine invoice and both contain glaring anomalies which cast further doubts as to their authenticity and origins.On 8/8/25 at 12.41, Simon Milne, Lookers Brand Director, sent an e-mail in which he said "they had located the missing service history record that had not been supplied at the time of sale, and that the vehicle's service history is complete and on that basis considers the matter to be fully resolved". In my reply on 12/8/25 at 11.25 I expressed my doubts that the invoices were genuine and pointed to anomalies in them.As all attempts to resolve this matter informally have failed so far, I intend to file my case in the County Court for allocation to the small claims track where I will ultimately seek relief.As you will appreciate there are a number of e-mails and other relevant documents. As the small claims court encourages the use of electronic communication, and in order to comply with court protocol, I e-mailed Simon Milne on 18/12/25 at 14.09 asking him to identify Mr Brearley's successor and provide an e-mail address to enable service of the letter before action which would contain those e-mails and documents. His reply directed me toward the GDPR help e-mail address. Whilst I have alleged a breach of GDPR by Waquar Hussein in respect of his divulging the previous owner's financial affairs (see e-mail 18/12/25 at 14.09) I do not consider it to be appropriate for effective service of that formal letter. Nonetheless, on 18/12/25 at 20.46 I did send an e-mail to them requesting that information and to date they have not replied. I sent further e-mails to Simon Milne on 19/12/25 at 06.45, 27/12/25 at 14.41, 10/1/26 at 10.53 and 22/1/26 at 8.45 and again had not received any response until this afternoon when he provided your e-mail address which has prompted this courtesy letter.The circumstances of this dispute are well documented in numerous e-mails which should be accessible to you via your internal networking. In the unlikely event of their being unavailable I am able to forward copies to you.Should you require any further information in the meantime please contact me by e-mail.Kind regardsAndrew Phillips

We checked the MOT date after purchase and noticed we had advisories on our MOT done just before we collected the vehicle . We then queried this to which got past around the houses from Sales to end up back at Sales and sent the health check which also had crosses on the brake discs which is one of the advisories as well as other crosses we were not informed off. After another day of being past around the manager has now said he will get the car checked but I just feel dissatisfied about the health check and would like some clarity. Adam has advised the x on the health check form is still okay as he would have checked and meets standard but that means VW standard is lower than that of on advisory on a MOT . He was also quite rude and dismissive and I just am quite concerned about the car I have now bought. I have two small children and travel on the motorway regularly I know advisories are not failures but to not be made aware and offered to even be made aware of this at purchase is scary

Had service 2024 which included spark plugs have when been replaced on service - Vehilce has since got a mis-fire = coil pack changed first as the spark plugs were on service invoice - customer also had to change plugs as they were in bad state . Vehicle has only done 9000 miles since last service. so customer has been told by an independent Garage that Plugs look like the plugs had not been changed on service in 2024, customer has had to pay for plug, coil packs, also he report his oil filer cap had been broken on 2024 service, Also when customer went in to branch to ask for help the customer is reporting the staff he dealt with did not care, (customer words) , Customer has a service plan to cover cost- but has had to pay additional to have vehilce rectified. Customer asked to order a cam follow branch told customer they would not order. Customer not happy with the customer service from Service manger (customer words) --- This ahs been inputted via phone call.

Lack of communication was a little frustrating, especially when attempting to confirm refund of deposit. Assumption that i was definitely buying the car before I’d seen it and keen to communicate at that point. Inside of windscreen was smeared and greasy, never revived some information I’d requested.