With regards to the changing of brake fluid. I would have thought that would be included in a major service. Being asked for another £69 and being told in a way that it was compulsory to have the brake fluid changed.We declined this as we know we can get it done cheaper at another garage.

The salesman was JaberVery impressed with hisoverall manner. Many thanks for all your help regarding the purchase.I will use Lookers Blackburn again. Simon and Jackie Faulkner.

When paying my bill I asked about a further job he explained all about it & gave me a quote of the top of his head straight away, which was excellent I thought. But was a bit disappointed when I found the wash & vac hadn’t been done

Last year’s renewal of service plan by phone, I asked if plan was same as I’ve always had ,I was told yes , however it turned out I had been sold Volkswagen plan instead of the usual emac plan . This led to a problem with 1/2 price mot . I will not renew online again . The staff ,at lookers were very helpful and sorted me out , very professional set up . Thanks lee and Ahmed.

As usual, an excellent experience with VW Service team at Blackburn. I have always found all the service team very helpful, good communication, advice and explanation of any work necessary. Very efficient and friendly. The collection and return of my vehicle is very beneficial to me due to health reasons at present. The person collecting the car contacts me by telephone prior to arrival. He is very supportive, efficient and friendly. I am extremely satisfied with the service I receive from VW Blackburn. That is why I have had all my servicing work done there for over ten years. Excellent rating all round.

Great service from Scott, and he worked hard to solve a potential issue with the delivery date of my new vehicle.

As always a friendly team

I would like to take this opportunity to say a big thank you to Csilla Fustos for all her help. The purchase of my new vehicle was a pleasant experience, any question I had was explained clearly and any request was fulfilled.

Lee at Blackburn was great kept me informed and answered all my questions..hope to deal with him again.

Although I didn't purchase a car with lookers, I was very satisfied with the helpfulness of your sale man