Excellent service start to finish

Everyone at Lookers Blackpool is very friendly, professional and helpful especially Kieran who kept me informed of the problem and the way forward in resolving the issue with my steering wheel.

Excellent service and really welcoming

Lost interest in the VW product due to VW removing the remote folding mirrors from the Golf R line. External suppliers can provide a kit for £1500 fitted. VW give no option.

Liam Simms was really helpful with the whole process and answered any questions I asked

I was very impressed with the complimentary clean in and out, I hope I get this every time, it saves me time and money and it’s just pleasant Thank you

Love the car collection and return service.

The process of providing replacement cars /fixing dates was poor, did not have enough slots and had to wait weeks to get the issue sorted. Staff however, were very good.

Your automated telephone system is very annoying. Considering there are only a couple of departments, the constant options offered to speak with a-z seems overboard. Also pushing people to book on the internet and then asking if they still wish to speak with a “person” after they have rang the dealership to do just that! Some messages from myself to service were not passed on after I missed a call and rang back. Kieron was busy, so I asked reception for him to ring me. He knew nothing about it when I spoke with him later. All in all it was an ok experience but a few things can annoy some customers like me maybe!

My only gripe is with vw dropping folding mirrors and strip indicators from one of their top spec golfs even though it’s on the model below it !