Video wasn't necessary. I felt it was a wast of the technicians time.

Many thanks to the salesman Scott for excellent customer service.

Excellent customer service,, everyone is very friendly and helpful and they cracked on with my car straight away and had it back to me well before the time I was on when booking,, more than happy, thanks again

Although the vehicle I picked had an unexpected fault my deposit was returned quickly.It proves vehicles are thoroughly checked and only sold in A1 condition!

as usual the service was brilliant, the staff including the technician did a great job

Both Alex Law and the Sales manager were very helpful and friendly, I will definitely return to lookers

Martin Shurmer was exceptional and I’d like to highlight his customer service was impeccable. Constantly keeping me updated on progress, taking photos and replying promptly to my queries. An absolute credit to the VW Team. Unfortunately our vehicle had a major fault resulting in the vehicle breaking down on a major road leaving my young family for 5 hours before an alternative vehicle was found to take us to a place of safety. We had only owned the vehicle for 10 days and were 400 miles from home. I’m seriously disappointed with the product received but service was first class.

Considering the whole deal was done online or via the phone, I was very happy with the process. I’d happily recommend this branch of Lookers

Staff were friendly and helpful

Very poor and unhelpful service when trying to arrange car service. Having had to use ring back the person in a remote office or home was unable to offer a service/MOT slot for 4 weeks (well after MOT expired !!). Managed to eventually speak to garage directly who were very helpful and sorted date and time without any difficulty.