Excellent non pushy sales staff, (I'm still undecided on the car)Unaccompanied test drive puts less pressure on and gives time to consider a purchase. A star dropped as the car is clearly marked as being "approved" with a 12 month warranty when it actually isn't. That to me is mis leading at best...

15 minutes for a test drive is far too short

I asked a specific question about the vehicle I was interested in - an ID Buzz. This was about the battery health check. In response I got a long e-mail telling me everything I already knew from the VW website, but not answering my question. I e-mailed back asking for a response to my question, but nothing came. I can only assume that the figure I've been asking for is being hidden.

purchased vehicle in late January, customer, wife and son viewed the vehicle, fell in love with the vehicle. looked into MOT records for the car and advisories were visible relating to brakes. advised it had underwent 100+ point check and fine to collect the following day. collected the vehicle and got onto motorway and when he had to use the brakes the vehicle started to vibrate. drove straight back and technician came out and checked and advised rear brake discs and pads needed replaced immediately which was carried out. going into February then noticed squeaking from the front and rattling from the sunroof. customer has advised of other issues such as wearing on the inner rear tires and independent garage has advised rear are damaged and need replaced alongside bushes needing replaced

Very quick response to an enquiry made through "Ask A Price". (Two salesmen replied on the same day although one got the car I was interested wrong)!!I made the enquiry too soon however as I now realise as I won't be able to move ahead with a lease deal until later this year.

See attached letter.

Whilst searching insurance quotes for the car we were buying (only a small balance to left to pay), it came to our attention that the number of previous owners was not 1 as advertised but 2.When buying a car, this is one of the first questions you ask as it impacts on the price and obviously the decision to buy. I was told it was 1, the website stated 1. However the V5 clearly listed 2 when you took into account that the last sale prior to part exchanging with Lookers was in May 21.When raised with the branch we were told there was nothing they could do and it was an admin error. We’d already paid over £11k at this point with just a small balance to pay on collection. My teenage daughter was buying her first car, and was clearly disappointed and not wanting to look elsewhere, this was the car of her dreams which she had spent months searching for.Are all used cars being advertised with misleading information, car is SORN when part exchanged and previous owner not counted in the number of previous owners?We feel that we have been mislead and it has left a feeling of mistrust for future purchases from Lookers.

Hi.I tried to submit an email enquiry via your website but it would not work. Please see my query below. I would appreciate a response.Hi, in March I part exchanged PL17BYZ for DA21 RXL. I took out the extended warranty (which I have received email confirmation about) but I also paid for an additional service where I am covered for minor dents/ damage to alloys/ scratches. On a couple of occasions I have requestedd information on this and how I make a claim for any minor damage but to date have not received anything.I am also concerned as I have received letters and emails telling me that the Peugeot (PL17 BYZ) is uninsured, tax is due and still registered in my name and I could face a fine. Why? When I part ex'd it .I look forward to your reply.RegardsClaire Wallace

We’re having ongoing issues with our new car. Firstly on a lock issue that appeared after two days of ownership, second damage to the vehicle that occurred when the issue was being looked at on-site at Lookers, third the fact we have to Valera the cost of transporting the car to address the body work issues caused by the dealership, and fourth the complete lack of communication since we contacted the dealership most recently. We have totally lost trust in the quality of the dealership and want to know how you can make this right. I attach below my most recent email, from 18/06/26 which is currently still awaiting a response.LiamI wanted to provide a brief update following collection of the vehicle.Firstly, I appreciate that the paintwork concerns have now been addressed and the adjustment made to the door mechanism appears to have improved the issue. I will continue to monitor this over the coming weeks, but I am hopeful that the problem has been resolved.I must admit though I was surprised to find that the vehicle had significantly less charge when it was returned to me than when it was dropped off. Whilst the financial value of the electricity itself is relatively small, I think it is the principle that has left me disappointed.From my perspective, the vehicle was taken away to rectify paintwork damage that occurred whilst it was in the dealership’s care and to investigate a further fault that developed at/shortly after purchase. It feels unreasonable that I should ultimately bear any of the cost associated with those remedial actions, however small.In isolation this would not be a major concern. Unfortunately, viewed in the context of everything that has happened since purchasing the vehicle, it simply adds to a growing sense of disappointment with what should have been an exciting experience.As I have mentioned previously, we deliberately chose to purchase through a Volkswagen main dealer because we wanted the reassurance, quality and customer experience that should accompany such a significant purchase. Whilst I recognise the efforts that have been made to address the various issues, I do not feel that we have yet reached a point where our confidence in either the vehicle or the ownership experience has been fully restored.For that reason, I would still welcome the opportunity to speak directly with the dealership manager regarding the overall situation and how we can draw a line under what has been a very difficult start to ownership.I would also welcome a discussion around whether there is any goodwill gesture the dealership could offer to help rebuild confidence going forward. One option that comes to mind would be a service plan, whether complimentary or on a substantially reduced basis, but I am open to discussing any proposal that the dealership feels would be appropriate in the circumstances.I look forward to hearing from you.

Really enjoyed the test drive with Scott; he was very helpful. The car was a pleasure to drive.