Whilst searching insurance quotes for the car we were buying (only a small balance to left to pay), it came to our attention that the number of previous owners was not 1 as advertised but 2.When buying a car, this is one of the first questions you ask as it impacts on the price and obviously the decision to buy. I was told it was 1, the website stated 1. However the V5 clearly listed 2 when you took into account that the last sale prior to part exchanging with Lookers was in May 21.When raised with the branch we were told there was nothing they could do and it was an admin error. We’d already paid over £11k at this point with just a small balance to pay on collection. My teenage daughter was buying her first car, and was clearly disappointed and not wanting to look elsewhere, this was the car of her dreams which she had spent months searching for.Are all used cars being advertised with misleading information, car is SORN when part exchanged and previous owner not counted in the number of previous owners?We feel that we have been mislead and it has left a feeling of mistrust for future purchases from Lookers.

Hi.I tried to submit an email enquiry via your website but it would not work. Please see my query below. I would appreciate a response.Hi, in March I part exchanged PL17BYZ for DA21 RXL. I took out the extended warranty (which I have received email confirmation about) but I also paid for an additional service where I am covered for minor dents/ damage to alloys/ scratches. On a couple of occasions I have requestedd information on this and how I make a claim for any minor damage but to date have not received anything.I am also concerned as I have received letters and emails telling me that the Peugeot (PL17 BYZ) is uninsured, tax is due and still registered in my name and I could face a fine. Why? When I part ex'd it .I look forward to your reply.RegardsClaire Wallace

We’re having ongoing issues with our new car. Firstly on a lock issue that appeared after two days of ownership, second damage to the vehicle that occurred when the issue was being looked at on-site at Lookers, third the fact we have to Valera the cost of transporting the car to address the body work issues caused by the dealership, and fourth the complete lack of communication since we contacted the dealership most recently. We have totally lost trust in the quality of the dealership and want to know how you can make this right. I attach below my most recent email, from 18/06/26 which is currently still awaiting a response.LiamI wanted to provide a brief update following collection of the vehicle.Firstly, I appreciate that the paintwork concerns have now been addressed and the adjustment made to the door mechanism appears to have improved the issue. I will continue to monitor this over the coming weeks, but I am hopeful that the problem has been resolved.I must admit though I was surprised to find that the vehicle had significantly less charge when it was returned to me than when it was dropped off. Whilst the financial value of the electricity itself is relatively small, I think it is the principle that has left me disappointed.From my perspective, the vehicle was taken away to rectify paintwork damage that occurred whilst it was in the dealership’s care and to investigate a further fault that developed at/shortly after purchase. It feels unreasonable that I should ultimately bear any of the cost associated with those remedial actions, however small.In isolation this would not be a major concern. Unfortunately, viewed in the context of everything that has happened since purchasing the vehicle, it simply adds to a growing sense of disappointment with what should have been an exciting experience.As I have mentioned previously, we deliberately chose to purchase through a Volkswagen main dealer because we wanted the reassurance, quality and customer experience that should accompany such a significant purchase. Whilst I recognise the efforts that have been made to address the various issues, I do not feel that we have yet reached a point where our confidence in either the vehicle or the ownership experience has been fully restored.For that reason, I would still welcome the opportunity to speak directly with the dealership manager regarding the overall situation and how we can draw a line under what has been a very difficult start to ownership.I would also welcome a discussion around whether there is any goodwill gesture the dealership could offer to help rebuild confidence going forward. One option that comes to mind would be a service plan, whether complimentary or on a substantially reduced basis, but I am open to discussing any proposal that the dealership feels would be appropriate in the circumstances.I look forward to hearing from you.

Really enjoyed the test drive with Scott; he was very helpful. The car was a pleasure to drive.

I put in a reserve for a vehicle last week, I rang up to cancel last week. I confirmed this on email too. I have asked customer services for my refund of my £250 but I’ve not any correspondence from anyone.When am I likely to expect the refund? It’s been almost 7 days.

Friendly and helpful

From start to finish absolutely appalling would not set foot in vw lookers blackpool again tin pot outfit no customers service should of gone back to bmw or mercedes thanks for nothing

My daughter (age 19)had seen this car on sale the evening before and was looking to upgrade from her vw polo. She had been saving for sometime and would have been a straight cash sale.We arrived at Lookers Blackpool and found the vehicle, the price on the windscreen was over £1000 over the on line price at above £19,000 The vehicle was not locked so we were able to sit and view the inside of the vehicle. It had obviously not been valeted there was a Costa coffee cup inside the storage box behind the hand break, the mileage was 1,500 miles more than reported on line, the air vent grill was broken and the door seal strip drivers side was hanging off. We stepped outside the car and the salesman came over and said did we want to look at the car I said we’d been sat in it for a while so had indeed looked in the car. I pointed out initially that the price was different on the car to what it says online he went on to inform me that the person that puts the prices on the cars is on holiday and no one else does this while he’s on holiday. He asked did we want to take it for a test drive and at this point I mentioned the mileage he said he had no idea why that would be. I mentioned the other cosmetic details and he said you are boring me now, this clearly isn’t the car for you and expressed that he should have stayed inside with his other customers.Me and my daughter looked at each other. We were speechless we walked away and got back in her car.Neither of us could believe how we were spoken too. She had really liked this car , and had wanted to go from polo to golf for her second , had the salesman provided reassurance and been pleasant rather than extremely rude we may still have considered purchasing the car. I have to consider had my husband been with us would we have been treated the same way?However what we did was go to another local car dealership and purchased as a cash sale a Vauxhall corsa .So I have to say that your sales man’s poor sales technique and rude manner not only put us of Lookers but he is a face for the Volkswagen brand so that put us of another VolkswagenWe were very upset and disappointed with our experience at Lookers Blackpool.The date of our visit was 20th June 26.

HelloI purchased vehicle 26/01/2026, explaining this is to be the family reliable car to use on the motorway visiting properties, family and tournaments around the country.Since then I contacted the dealership regarding burning smell, gears not going in and having to shut down with hazards on to restart. This has happened in numerous situations and sporadic.. for example exiting Kiddiminster junction after the motorway with children in the car, Windsor peak time traffic with children in the car, Birmingham city centre, blackpool roads.. All the time I have to put hazards on and fully switch off with restart.This has been ongoing which initially I thought driver error due to upgrading from a fist 500. The sales rep asked me to film this happening so I can prove this error.After visiting back and calls to Lookers they have found a split pipe, oli sensor fault, clutch in reading replacing and now clutch fly wheel.I do not feel safe in this vehicle, I have a young family and it is not reliable.I am seeking advice via ombudsman.RegardsMiss Helen Atkinson

Very good sales service Peter was helpful in both advising the features of the car and in advising the price and my part exchange figures.