Part exchange price

I haven't got the car back yet!!

Following the previous feedback, I received a call and then the video, and I was kept informed of the progress throughout. Excellent service.

I requested a video walkaround of the vehicle and, although I received an email confirmation, the video was never sent. I chased this up but received no response, which was disappointing.

Car is currently in Lookers Blackpool stating the clutch has failed and have been quoted 2.5k for this repair. The car is under warranty and is only at 50,000 miles. I am struggling to see how this issue is 'wear and tear'.Last year the fuel pressure pump went on my car and I mentioned to the repair team at the time of this that the clutch was burning when setting off, hill start etc. but this was not looked at. I have also mentioned before that the car has other issues such as one side of the speaker was faulty from the date of purchase and minor electrical issues.I have tried to contact many times with little to no response.I have been a loyal customer for 9 years now, maintaining full service history and pristine condition of the cars I have owned. I am due to swap my car in June and now this has happened. I currently cannot get to my work place and without any contact from VW.

Just the part exchange pricing

We were underwhelmed by what was on offer!

When purchasing the vehicle I was made aware I had a 14 day 'cooling off' period in order to return the car however when now wanting to return due to financial issues I have been told the store has 'too many' of the same model as my car and are unable to take it back.

Didnt give me any details I asked for. Just told me the car was here

False advertising that a car has less than 1000 miles more than it truiy had