I put in a reserve for a vehicle last week, I rang up to cancel last week. I confirmed this on email too. I have asked customer services for my refund of my £250 but I’ve not any correspondence from anyone.When am I likely to expect the refund? It’s been almost 7 days.

Friendly and helpful

From start to finish absolutely appalling would not set foot in vw lookers blackpool again tin pot outfit no customers service should of gone back to bmw or mercedes thanks for nothing

My daughter (age 19)had seen this car on sale the evening before and was looking to upgrade from her vw polo. She had been saving for sometime and would have been a straight cash sale.We arrived at Lookers Blackpool and found the vehicle, the price on the windscreen was over £1000 over the on line price at above £19,000 The vehicle was not locked so we were able to sit and view the inside of the vehicle. It had obviously not been valeted there was a Costa coffee cup inside the storage box behind the hand break, the mileage was 1,500 miles more than reported on line, the air vent grill was broken and the door seal strip drivers side was hanging off. We stepped outside the car and the salesman came over and said did we want to look at the car I said we’d been sat in it for a while so had indeed looked in the car. I pointed out initially that the price was different on the car to what it says online he went on to inform me that the person that puts the prices on the cars is on holiday and no one else does this while he’s on holiday. He asked did we want to take it for a test drive and at this point I mentioned the mileage he said he had no idea why that would be. I mentioned the other cosmetic details and he said you are boring me now, this clearly isn’t the car for you and expressed that he should have stayed inside with his other customers.Me and my daughter looked at each other. We were speechless we walked away and got back in her car.Neither of us could believe how we were spoken too. She had really liked this car , and had wanted to go from polo to golf for her second , had the salesman provided reassurance and been pleasant rather than extremely rude we may still have considered purchasing the car. I have to consider had my husband been with us would we have been treated the same way?However what we did was go to another local car dealership and purchased as a cash sale a Vauxhall corsa .So I have to say that your sales man’s poor sales technique and rude manner not only put us of Lookers but he is a face for the Volkswagen brand so that put us of another VolkswagenWe were very upset and disappointed with our experience at Lookers Blackpool.The date of our visit was 20th June 26.

HelloI purchased vehicle 26/01/2026, explaining this is to be the family reliable car to use on the motorway visiting properties, family and tournaments around the country.Since then I contacted the dealership regarding burning smell, gears not going in and having to shut down with hazards on to restart. This has happened in numerous situations and sporadic.. for example exiting Kiddiminster junction after the motorway with children in the car, Windsor peak time traffic with children in the car, Birmingham city centre, blackpool roads.. All the time I have to put hazards on and fully switch off with restart.This has been ongoing which initially I thought driver error due to upgrading from a fist 500. The sales rep asked me to film this happening so I can prove this error.After visiting back and calls to Lookers they have found a split pipe, oli sensor fault, clutch in reading replacing and now clutch fly wheel.I do not feel safe in this vehicle, I have a young family and it is not reliable.I am seeking advice via ombudsman.RegardsMiss Helen Atkinson

Very good sales service Peter was helpful in both advising the features of the car and in advising the price and my part exchange figures.

Part exchange price

I haven't got the car back yet!!

Following the previous feedback, I received a call and then the video, and I was kept informed of the progress throughout. Excellent service.

I requested a video walkaround of the vehicle and, although I received an email confirmation, the video was never sent. I chased this up but received no response, which was disappointing.