Absolutely outstanding customer service from Neil and Grace. Never been treated so well. Had to deal with fiat for the last 10 years and had such poor customer service from them. Thanks again. Will be recommending you to everyone 🤩
Verified User
•
Feb 29, 2024
5.0/5
5.0/5
Easy to use and didn’t ask a million questions. Nice and simple always wins. Car was taken into the workshop within minutes of arriving. Service was complete 45 minutes before allocated time 👌🏻
Verified User
•
Feb 27, 2024
5.0/5
5.0/5
My husband is in hospital at the moment, so I had a problem with lighting but the mecanic was so helpful and it was the bulb that had gone and he changed it with a smile and courteous.
Verified User
•
Feb 26, 2024
4.0/5
4.0/5
It was easy to make the booking and the work was promptly carried out. The only down side was the lack of a courtesy car or a driver to pick up and return our car, this meant that we had to get taxis
Verified User
•
Feb 26, 2024
5.0/5
5.0/5
Ease of use. Good customer service from the service team
Verified User
•
Feb 24, 2024
5.0/5
5.0/5
Excellent all round great i had some issues with personal matters
Verified User
•
Feb 23, 2024
5.0/5
5.0/5
Staff very welcoming and friendly
Verified User
•
Feb 23, 2024
5.0/5
5.0/5
Great friendly and helpful staff. The lovely grace on the service desk was one of the friendliest and kind members of staff i have ever come across, she kept me up to date with what was happening with my car throughout the time it was in the workshop as it was there for a couple days. I also take my hat off to the valet that cleaned my car as it was filthy and they did a fantastic job. The only thing I would suggest though is please give out a courtesy car with a bit more than 5 miles worth of fuel because if this was given to someone that needed to be somewhere urgently they may not have made it as it may have broken down on them (it nearly did on me) but thank you to everyone there and a massive thank you to grace.
Verified User
•
Feb 22, 2024
4.0/5
4.0/5
I feel everything was explained in detail Staff very helpful and explained everything that was happening
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Absolutely outstanding customer service from Neil and Grace. Never been treated so well. Had to deal with fiat for the last 10 years and had such poor customer service from them. Thanks again. Will be recommending you to everyone 🤩
Verified User
•
Feb 29, 2024
5.0/5
5.0/5
Easy to use and didn’t ask a million questions. Nice and simple always wins. Car was taken into the workshop within minutes of arriving. Service was complete 45 minutes before allocated time 👌🏻
Verified User
•
Feb 27, 2024
5.0/5
5.0/5
My husband is in hospital at the moment, so I had a problem with lighting but the mecanic was so helpful and it was the bulb that had gone and he changed it with a smile and courteous.
Verified User
•
Feb 26, 2024
4.0/5
4.0/5
It was easy to make the booking and the work was promptly carried out. The only down side was the lack of a courtesy car or a driver to pick up and return our car, this meant that we had to get taxis
Verified User
•
Feb 26, 2024
5.0/5
5.0/5
Ease of use. Good customer service from the service team
Verified User
•
Feb 24, 2024
5.0/5
5.0/5
Excellent all round great i had some issues with personal matters
Verified User
•
Feb 23, 2024
5.0/5
5.0/5
Staff very welcoming and friendly
Verified User
•
Feb 23, 2024
5.0/5
5.0/5
Great friendly and helpful staff. The lovely grace on the service desk was one of the friendliest and kind members of staff i have ever come across, she kept me up to date with what was happening with my car throughout the time it was in the workshop as it was there for a couple days. I also take my hat off to the valet that cleaned my car as it was filthy and they did a fantastic job. The only thing I would suggest though is please give out a courtesy car with a bit more than 5 miles worth of fuel because if this was given to someone that needed to be somewhere urgently they may not have made it as it may have broken down on them (it nearly did on me) but thank you to everyone there and a massive thank you to grace.
Verified User
•
Feb 22, 2024
4.0/5
4.0/5
I feel everything was explained in detail Staff very helpful and explained everything that was happening