Dear Sir/Madam,I am writing to make a formal complaint regarding the vehicle I purchased from Volkswagen Blackpool, registration GF16 VCV, on 17 June 2025.Within three days of purchase, engine warning lights appeared. Following inspection, I was informed that the coolant system was contaminated. The vehicle was returned to Volkswagen Blackpool, where the coolant system was flushed.However, approximately one month later, the contamination issue remained unresolved. I then presented the vehicle to Volkswagen Oldham, where I was advised that because Volkswagen Blackpool had already carried out work on the coolant system, the vehicle should be returned to the supplying branch.A further appointment was arranged at Volkswagen Blackpool on 22 December 2025. I was informed that the repair would take longer than expected and was instructed to return again on 20 January 2026. During that visit, the coolant system was flushed again.Despite repeated repair attempts, the underlying fault has still not been resolved. Within two weeks, the coolant contamination returned again, and an additional fault developed whereby the vehicle began blowing cold air instead of warm air.I also sought independent mechanical advice, and I was informed that both the persistent coolant contamination and the heating issue may be directly related to incomplete or improper repair work previously carried out.A further appointment was then arranged for 27 March 2026, however this appointment was cancelled at very short notice the day before. I was then offered a new appointment in May 2026, which is an unreasonable delay given that this issue has remained ongoing since shortly after purchase.In addition, I was informed that the service manager, Kierren, would contact me directly regarding this matter, but to date I have received no communication.I believe the vehicle was not of satisfactory quality and was faulty at the time of sale, as required under the Consumer Rights Act 2015. The repeated recurrence of the same fault, despite multiple repair attempts by your authorised workshops, strongly indicates that the original defect has never been properly rectified.Under the Consumer Rights Act 2015, where a fault is present and repeated repair attempts fail to provide a permanent remedy, I am entitled to request an appropriate final resolution.I therefore require one of the following:1. A full and permanent repair of the underlying fault at no cost to myself;2. Written confirmation of the full diagnosis and all work undertaken to date;3. If the issue cannot be permanently resolved, an appropriate refund, rejection, or replacement vehicle.I also note that the heating fault arose only after intervention on the coolant system, which raises concern that further issues may have resulted from previous repair work.Please provide a written response within 14 days of receipt of this letter confirming how you intend to resolve this matter. If no satisfactory resolution is provided, I will consider escalating the complaint formally through Volkswagen UK, The Motor Ombudsman, and if necessary pursue legal remedies.I look forward to your urgent response.Yours faithfully,Raza Muneer

cust went to look at a vehicle used car. Advised the cust that they hadn't had time to look at the vehicle. Inspected a few things wrong. Screen inside looked water marked, filed all the paper work. No valet carried out but said they didnt have time. Cust then looked at the car again and looked like it had been in a crash, advised said they will just get it in. Everything will be sorted out. They were going to sort it when it comes in. Nothing they can do about the dash board but unable to read in some light. Should be in readable state. Cust is wishing to return the vehicle

Hi there,I have received a safety recall letter with an immediate action in red and underlined for the above vehicle to be updated. - 57K6 I have booked the vehicle via phone with you to be with you on 11.02.26. Vehicle dropped off in the morning, as per booking. end of the week, Friday, I have received a call from your service team to pick up an ID.3 instead, as my vehicle isn't ready. I have driven the ID.3 until last Friday, when I was told that the car is now sold and available to me is a small-sized SUV on petrol. - I have kindly refused, as I own another Diesel vehicle costing me less to drive than the proposed petrol.There are a couple of main issues here, and a few smaller ones.The above vehicle has been fully functional at the moment I dropped it off, and there were no issues with it. That is now 6 weeks ago, as of tomorrow, 25.03.26. A date for the faulty CCU isn't available, and the courtesy car isn't like-for-like. The courtesy car offered, being petrol, will cost an average of 9-10 times the cost of an electric. I do not mind what size the vehicle is, but I do mind what the cost. - No like-for-like vehicle provided for the full length of the serviceTimes for the repair of my vehicle are unknown. Neither you nor VW is able to provide a time schedule to be fixed. - We are way in the 30-day cosummer act of 2015I have noted that the 12V battery will not be maintained as well as the SOS battery. The car has now been in hibernation for more than 4 weeks, according to the VW app. That will put both batteries at risk, in the long term - meaning I will pick the car when is ready and both batteries will fail soon after that as they haven't been charged and maintained.With all this experience in hand on my first VW, I can confirm that I shall not proceed with purchasing another one. After more than 20 years of Fords, I shall drop Ford as well, as is an MEB made on the same manufacturing line.Looking forward to a buyback, or an EV while it is in service and a set of new 12V and SOS batteries.I have attached the emails I exchanged with your service team, both of which are outstanding, along with a screenshot of the initial booking at the garage.Looking forward to a resolution by 01.04.26Cheers, John.John Lau COMSA, (M.Eng)e: comlauri@yahoo.comp: +44 7805399185

Made an online enquiry about a car. Was contacted by a lady who said the information would be passed to the dealer. Never heard anything else !!

please see attachment for customers scanned complaint

Peter at Blackpool was very patient and good to deal with , top guy.

Neil whom we dealt with was great ,no pressure very informative it was a no stress meeting and we were both really pleased.

Good afternoon,I am writing to formally raise a complaint regarding the handling of a warranty issue with my vehicle.On 9th March 2026, my vehicle developed a fault where the electric wing mirrors became stuck, preventing them from moving correctly. This meant I could not see properly through the mirrors and it raised a safety concern. When I contacted the dealership I was advised to call emergency assistance.I contacted emergency assistance and explained the issue. During this time, I was able to manually free the mirrors, and I was advised that as the mirrors were now able to move it was no longer considered an emergency situation. However, I was advised that the vehicle should still be inspected by the dealership as soon as possible and that a report would be sent to the dealership recommending that they contact me to arrange this. I was also advised that if the issue were to occur again and the vehicle could not be driven safely, they would be able to refer the case to their mobility assistance service, through which a hire vehicle could potentially be provided.After waiting 48 hours without any contact, I called the dealership myself to arrange an appointment. I was initially advised that the earliest available appointment was in four weeks, or seven weeks if a courtesy car was required. Given that the fault affects mirror operation and visibility, I explained that such a delay seemed unreasonable due to the potential safety implications if the mirrors fail again.After the emergency assistance report was checked, I was advised that the vehicle could be brought in sooner. However, I was also told that no courtesy car or collection/drop-off service would be available until 27 April. As I live and work a considerable distance from the dealership and public transport options are extremely limited, this does not provide a practical solution.During the call I also asked whether collection and delivery of the vehicle could be arranged. This option was not initially mentioned and was only checked after I suggested it. I was then advised that my address falls outside the maximum distance for this service.I also asked whether it would be possible to wait at the dealership while a diagnostic inspection was carried out. I was informed that the vehicle would need to remain with the dealership for the entire day and that waiting while the diagnostic was completed was not an option.In addition, I was advised that the dealership cannot confirm whether the issue will be covered under warranty until a diagnostic inspection is completed, and that if the fault is not covered I may be liable for a diagnostic charge of £120. While I understand that diagnostics may be necessary, I would expect confirmation that no chargeable work will be carried out without my prior authorisation.Overall, the outcome of the discussion was that there is currently no practical way for me to have the vehicle inspected within a reasonable timeframe despite the issue affecting a safety-related component.I would therefore appreciate it if this matter could be reviewed urgently and whether any of the following can be arranged:• An earlier inspection appointment• A courtesy vehicle or alternative transport solution• Collection and delivery of the vehicleIn addition, given that the fault affects the operation of the wing mirrors, I would appreciate written confirmation as to whether the vehicle is considered safe to continue driving with this issue present. As the mirrors are a critical safety component affecting visibility, I would also appreciate confirmation of this in writing so I can understand whether it is appropriate to continue using the vehicle.If this matter cannot be resolved, I will need to escalate the issue to the vehicle manufacturer’s customer services team.I look forward to your response.Kind regards,Dale Heatherington

Afternoon Mr Knight,I've already told VW customer service and your service team I do not accept a diagnostics fee for a known vehicle fault. If this means Lookers will not honour my booking I will take legal advice instead. Please advise?I bought the car from Arnold Clark. Your information about a warranty repair for a steering wheel module carried out on 1st February 2024 just before I purchased the car is interesting. It shows this was a known fault, which has clearly not been repaired. It seems the work was enough to hide the fault until after I had bought the car, which at the time was not of merchantable quality.Sincerely,Paul Longton________________________________________From: John KnightSent: Monday, March 9, 2026 5:45 pmTo: Paul Longton; Contact VW Blackpool; Customer FeedbackCc: customerservices@volkswagen.co.ukSubject: RE: Mk8 Golf GTI Steering Wheel - Emergency Assist/ Travel Assist Fault – Widespread Owner ReportsEvening Mr LongtonThank you for your email, I am sorry to hear that you are having an issue with your car.When you made the booking, you will have been told about the diagnostic fee which is £100+VAT this covers the 1st hour for the technician to look at the issue. If they determine that it does require the steering wheel module to resolve the issue, we will as always explore all factory goodwill avenues on your behalf before completing the repair.If there is no goodwill available, we will present you the cost of the repair for you to review and agree before the repair is carried out.In terms of your legal rights, where did you buy the car from? I can’t see a record of sale from Blackpool VW.I can also see in the history of the car that it had a warranty repair for a steering wheel module carried out on 1st February 2024.ThanksJohnJohn KnightGeneral ManagerLookers Volkswagen BlackpoolVolkswagen House, Ashworth Road | Blackpool | FY4 4UWT: 01253 695 555lookers.co.uk/volkswagenFrom: Paul LongtonSent: 09 March 2026 17:13To: Contact VW Blackpool; Customer FeedbackCc: customerservices@volkswagen.co.ukSubject: Mk8 Golf GTI Steering Wheel - Emergency Assist/ Travel Assist Fault – Widespread Owner ReportsExternal Sender: Confirm legitimacy before acting.Dear Lookers VW,My Golf GTI PK21 XDF is due in your Blackpool service centre this Thursday 12/3/26 for diagnostics, including the above known issue.I am experiencing frequent Travel Assist and Emergency Assist related warnings on my 2021 Golf GTI — often linked to the steering wheel capacitive sensor and modules. Although this fault is not yet listed on the DVSA recall database (I am investigating this), there are many owner reports from international forums showing that this error is frequently discussed as a hardware issue affecting Mk8 models, and that dealers often replace the steering wheel or module as a corrective action.I request that the diagnostic for this issue be carried out in the context of a widely reported defect and that the resultant fee be handled accordingly (e.g., waived or refunded if the fault is confirmed as part of this known pattern).I will take advice on my legal rights regarding this widely reported fault, which was not told to me when I purchased this vehicle and may also be a safety issue.Please advise before 12/3/26.Sincerely,Paul Longton

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