Excellent many thanks.

Had to wait for VW Targa Demo to come in and drive was very disappointing - rough engine with a rattle on lhs

Good service and pleasant staff.

I’d like to raise some significant concerns to you, given that my concerns have not been handled by your team.My wife’s car (ID.3 ND72 YOO) was having some brake issues and so we booked a diagnostic appointment with your service department for last Wednesday. Prior to the appointment, we’d been asked to provide some details, one of which was some identification numbers from the V5C. At this point, we searched for the V5 and couldn't find it. After checking online, it was clear that when we bought and collected the car in September 2022 we’d not been provided with the new keepers slip and the car had not been registered to Rebecca. We therefore realized that the vehicle has not been taxed for over a year and we’d had no reminders to pay any tax since the new changes to EV tax rates.I phoned the dealership and spoke to Scott Hurd who dealt with the V5 and tax issue to the point that Rebecca has now taxed the vehicle and now has a fresh V5 document. My thanks to Scott for dealing with this so swiftly.After the vehicle had been checked by the service department, we were told that 2 people had driven the vehicle. One person had potentially noticed the same issue as we had, but the second person to drive it (I believe the Service Manager Kieran) had commented that this is how ID’s drive. We were then contacted and told that new tyres were needed and that no further diagnostic checks would be undertaken until the tyres had been replaced. After some discussions about pricing, we found a better price for the tyres and were told that we should collect the vehicle despite the fact that we were still no further forward in finding the issue. I felt like we’d taken a diagnostic appointment only for the dealership to try and sell us £600 worth of new tyres before we’d have any further checks completed. The issue is definitely not a tyre issue - if the weaker tyres were at fault we’d not be stopping the vehicle which is the opposite of the issue.Following on from this, I had the tyres changed on Thursday and had the technicians inspect the brakes. They commented that the pads and discs were fine. Having driven the car home and tested it following the new tyre fitting, I still noticed the issue at hand. I phoned the dealership to speak to you, but was intercepted by your sales manager (Simon I believe?) who listened to the concerns, and committed to calling me back after 3:30 on Thursday afternoon having investigated my complaint further with the service department. To date, I have had no follow up from Simon or anyone at the dealership.My initial phone call to you, now dealt with by Simon, was to talk about the extremely sour taste left after having driven a vehicle not registered to us for 2 years and having no tax for over 12 months. This would have been picked up on ANPR had we triggered a check, and my wife would have been pulled over and potentially faced fines and having the car removed from her. I am also really disappointed that the service department have used a diagnostic appointment as an excuse for a failed sales pitch, especially given you had promised a price match and then were over £150 away from the price we’d found. At no point did the service department contact us to ask for more details or ask us to demonstrate the issues we’ve seen.Having bought a number of VWs from the Blackpool dealership over the years, I’m disappointed that the customer service levels have dropped to this level across both sales and servicing. I’m also really disappointed that your Sales Manager, having listened to my concerns (despite missing the point completely) and committed to helping me resolve them has now chosen to ignore the complaint.

Good dealership and looked after me well but I don't want to get involved with communications to Google / Facebook or Trustpilotand so decided not to finish my review. Would have happily left it with VW only.Kind regardsGraham

Hi I Purchased a car in just over 4 weeks ago from VW Blackpool and i can honestly say this is the worst experience i have ever buying a car. The car had several issues with it one being the engine surface and mounts was covered in sand this was also present under the seat of the car. The manager phoned me and said sand would not damage the car but forums and other mechanics say other wise. john the manager said they would not clean it as they don't want to cause any further damage at the end of the day this is a VW Blackpool issue I'm the customer. I asked for a letter confirming this would not damage the car which was agreed i still haven't had this letter or a basic health check of the car asking what the wear was on the brakes and tyres ect. Further to my complaint other issues with the car were happening, The stop start wasn't working the heated chair massage function was going off on its own and the door handle was coming away from the car at this point i got VW customer services involved as spending nearly 15.5k on a car from a main dealer you don't expect. Also i have several documents that were left in car including previous owners details , issues the car had, how much you purchased the car from Kia Chester Lookers and many more not only is this unprofessional its breaking GDPR and im worrying about my own personal details with your business. I'm seriously considering going to the motor ombudsman and the general council office i have proof in emails from VW customer services Johns promises. Just to add the commination or empathy from the branch have been very poor and as a regional manager in a sales industry if any of my team acting in this way i would have major concerns. i must say Grace who works on the service counter was brilliant and her service was great. the handle and stop start has been fixed however the other issues are not. The VW customer service manager can not believe that the branch are not responding and has advised the ombudsman but this is my last email before i start my proceedings.

cust test drove a vehicle and they noticed there was an aircon error. The cust was advised that the problem had been resolved, however the cust has gone elsewhere and was advised there was no gas in the cylinder. The manager told the cust they would reimburse him £129. He is now not answering the phone or emails Can this be looked in to.

Although not officially a complaint I would like to highlight the customer service I have received from your dealerships. I took my Golf GTI in for a service and MOT on Wednesday 3rd September to Blackpool. I was expecting a wait service but was told the car was needed all day and so had to arrange for a family member to pick me up and then drop me off again at the end of the day. When I got home the service had not been completed, only the MOT, meaning I needed a second visit to the dealership for a service.Whilst at the dealership I mentioned a rust issue I wished appraising as a possible warranty claim and was told I needed to visit Lookers Preston for this. I subsequently took the car to Preston a few days later and was told by your service advisor that they would need the car for a few hours to take paint measurements and the car would have to be booked in. I duly did this and presented myself at the dealership a month or so later. On arrival I was then told “sorry we don’t do warranty assessments here, you will need to take it to Lookers Blackburn”. This was after spending 20 minutes in the dealership a month earlier being told how they were going to assess everything. On arriving home I phoned VW Blackburn who advised me I didn’t require to book it in, just turn up. As I didn’t want to take another day off work I promptly drove the 20 miles to Blackburn to get the car assessed. On arrival after waiting 20 minutes I was advised they can’t assess the paint as they could not find the paint thickness gauge anywhere. However the dealership took photos and assured me they would submit a warranty claim and get back to me in the next couple of days. That was over 2 weeks ago and I have heard nothing back.In total I have taken 3 days off work and made 5 trips to dealerships and all that has been done is a minor service and MOT, I am still none the wiser whether my rust issue is covered by warranty.I have now noticed the vehicle has developed a small coolant leak. The vehicle has the VW all in warranty expiring in 1 months time, however it will cost me at least £150 for a diagnostic assessment to determine if it is covered within warranty. Based on my current experience I question whether to invest any further expenditure with your dealership or just take the vehicle outside the dealer network for the rest of the time I own the vehicle.If you were in my position do you believe the service I have received is appropriate?If you had taken multiple days off work and trips to dealerships as detailed above would you continue to use your franchise going forward?I will finish by saying that despite the chaos your staff have always been friendly and extremely apologetic about the problems I have encountered.

Very efficient and helpful and solved the problem for me.The lady at reception when I collected my car was very polite. Think she was called Grace, very helpful.Many thanks,Beryl Twemlow-Jones

I bought a ford fiesta from your Blackpool branch in October last year.On Tuesday with no warning the clutch went in Southport where I work . I had to get the AA to put it on a trailer and take me home to Blackpool.The AA man said a 21 ford clutch should not go. Also a mechanic elsewhere has said the same .I don’t know how much warranty came with the car but in view of the mechanics I hope that you can do something about this and help pay for the repair.Georgina Dancy