Run of the mill service

Dear Sir/Madam,I am writing to formally escalate my complaint to Head Office regarding a Volkswagen Passat, registration GF16 VCV, purchased on 17 June 2025 from your Blackpool branch.Despite multiple repair attempts and ongoing engagement with your network, the vehicle continues to suffer from a serious and unresolved cooling system fault. I set out below a clear timeline of events for your review.Timeline of Events17 June 2025 – Vehicle PurchaseI purchased the above vehicle from your Blackpool dealership.Within 3 days of purchaseEngine warning lights appeared. Upon inspection, I was informed that the coolant system was contaminated.First Repair – Volkswagen BlackpoolThe vehicle was returned to Volkswagen Blackpool where the coolant system was flushed.Approximately 3–4 weeks laterThe same coolant contamination issue reoccurred, indicating that the initial repair had not resolved the underlying fault.Visit to Volkswagen OldhamI presented the vehicle to Volkswagen Oldham; however, I was advised that as Volkswagen Blackpool had carried out the initial work, the vehicle would need to be returned to the supplying dealership.Second Repair Attempt – December 2025 / January 2026An appointment was arranged for 22 December 2025 at Volkswagen Blackpool. I was subsequently informed that further time was required and asked to return again on 20 January 2026. During this visit, the coolant system was flushed again.Following weeksWithin a short period, the coolant contamination issue reoccurred yet again. In addition, a new fault developed whereby the heating system began blowing cold air.Service Manager CommunicationPrior to my second visit, I was informed by your service manager that the heater matrix had previously been replaced before my ownership. This strongly indicates a history of cooling system issues which was not disclosed at the point of sale.Ongoing Delays and Cancelled AppointmentA further appointment was scheduled for 27 March 2026, which was cancelled at very short notice the day before. I was then offered a new appointment in May 2026, which I consider unreasonable given the ongoing nature of the fault.Throughout this period, I had no reasonable option but to continue using the vehicle due to the delays in obtaining repair appointments. I have also had to make repeated journeys between Rochdale and Blackpool, incurring significant inconvenience.Most Recent Inspection – Engineer FindingsYour technician has now confirmed that:The cooling system is contaminatedA sealant-type substance (such as Radweld) appears to have been introduced previouslyThe system cannot be fully cleared of contamination through flushing aloneA permanent repair would require replacement of the entire cooling systemResidual contamination is likely to remain even after attempted repairsDespite this, I have been advised that only the heater matrix will be replaced, which directly contradicts your own technical findings and does not represent a permanent solution.Current PositionBased on the above, it is clear that:The fault was present within days of purchaseThe issue has persisted despite multiple repair attemptsThe vehicle has a pre-existing and inherent defectA complete and permanent repair is not realistically achievable without major system replacementThere is evidence of prior undisclosed issues, including heater matrix replacement and contamination within the systemIn my view, this raises serious concerns not only under the Consumer Rights Act 2015, but also in respect of potential misrepresentation due to non-disclosure of a known defect.Resolution SoughtI have now formally exercised my final right to reject the vehicle, and I seek:Acceptance of rejectionA refund of the purchase price of £7,700I remain willing to engage constructively; however, I will not accept further partial or temporary repairs which do not address the underlying defect.Next StepsIf this matter is not resolved within 14 days, I will escalate further to:The Motor OmbudsmanCitizens Adviceand, if necessary, pursue recovery through the County Court, including costs and statutory interest.I trust Head Office will now review this matter urgently and ensure a fair and reasonable resolution is reached.Yours faithfully,Raza Muneer5 Hartley LaneRochdaleOL11 2NF

I had my vehicle serviced, and I had items identified as overdue, which I obviously had completed, however amber identified items in my opinion was incomplete, for example you informed me brake fluid due for replacement in 15 months, but you didn’t inform me that a fuel filter replacement would be due at 56k miles. Note the mileage of my car at the time of the service was 52,800, if this had been identified to me I would have had this done during the service. Which I am sure would have been more cost and time effective than having this completed separately. I have concerns with not having a service book about what else maybe due, as this only came to my attention when I asked the question when I collected the vehicle.

Car purchased Polo Match.Online description states Carpet mats pack, carpet mats front and rear included.Our sales agent stated that he had hunted high and low to find mats for the front, as a favour!Was going to raise this issue when the after sales phone call was made. However, no such call as yet.IPlease arrange for the full set formats to be delivered as soon as possible

PJ25LGEPurchased 29th MarchCar doesn’t have a charging cable or locking wheel nut key. The V5 has not arrived. I made two changes on other cars recently and the documents arrived within a week. I was told the charging cable was sent out last Thursday, but it hasn’t arrived and I haven’t been given a tracking number. The charging cable was on the vehicle spec that I requested when I first made an enquiry as was the locking nut key.

To Volkswagen UK Customer Services,I am writing to formally lodge a complaint regarding a recent warranty claim refusal for my VW Sharan (KN21SYA), which I purchased as a VW Approved Used vehicle on 19th December 2025 from Lookers VW Blackpool for over £21,000.The Issue: In February 2026, while cleaning the vehicle, I noticed that the rubber sleeve and plug protecting the wiring near the passenger door hinge were loose and could not be re-seated. Concerned about potential water ingress and subsequent electrical damage, I took the car to VW JCT600 in York, where I live, for inspection.JCT600 informed me that the sleeve and plug require replacement at a cost of £363, and stated that this is not covered under my VW Approved Used Warranty (Policy No: 15101112326).Basis for Complaint: I find this refusal unacceptable for the following reasons:1. Not Wear and Tear: A door hinge wiring sleeve is a static protective component. Its failure within three months of purchase is not due to "wear and tear" or any action of my own; it is a mechanical/structural failure of a component that should last the lifetime of the vehicle.2. Consumer Rights Act 2015: As the vehicle was purchased less than six months ago, under UK law, the burden of proof lies with the retailer to demonstrate that the fault was not present at the point of sale. A component that becomes loose or fails to seat correctly within 90 days clearly indicates it was not of "satisfactory quality" at the time of delivery.3. Approved Used Standard: I paid a premium for an "Approved Used" vehicle to ensure peace of mind. To be asked to pay £363 for a basic protective seal so soon after purchase undermines the entire value of the Volkswagen Approved program.Requested Resolution: I request that Volkswagen UK or Lookers Blackpool covers the full cost of the repair at VW JCT600 York under the terms of the warranty or as a goodwill gesture in line with my consumer rights. I have already had to apply tape to the area to prevent water damage to the vehicle's electrical system, and I expect a resolution as a matter of urgency.The car is currently booked in for the repair on Tuesday 7th April at JCT600I look forward to your response within 5 working days.Sincerely,George BenjaminTel: 07743799268

Hello, I recently bought a polo r line from you and part ex a corsa with the reg sj13ppz. I rang about my vehicle tax not being transferred over and I never got a refund. Now I have just been charged with two sets of road tax so I would like a reimbursement for the last month of road tax and this months as I have already asked for it to be transferred and this request was ignored. Please get back to me on this.

Dear Sir/Madam,I am writing to make a formal complaint regarding the vehicle I purchased from Volkswagen Blackpool, registration GF16 VCV, on 17 June 2025.Within three days of purchase, engine warning lights appeared. Following inspection, I was informed that the coolant system was contaminated. The vehicle was returned to Volkswagen Blackpool, where the coolant system was flushed.However, approximately one month later, the contamination issue remained unresolved. I then presented the vehicle to Volkswagen Oldham, where I was advised that because Volkswagen Blackpool had already carried out work on the coolant system, the vehicle should be returned to the supplying branch.A further appointment was arranged at Volkswagen Blackpool on 22 December 2025. I was informed that the repair would take longer than expected and was instructed to return again on 20 January 2026. During that visit, the coolant system was flushed again.Despite repeated repair attempts, the underlying fault has still not been resolved. Within two weeks, the coolant contamination returned again, and an additional fault developed whereby the vehicle began blowing cold air instead of warm air.I also sought independent mechanical advice, and I was informed that both the persistent coolant contamination and the heating issue may be directly related to incomplete or improper repair work previously carried out.A further appointment was then arranged for 27 March 2026, however this appointment was cancelled at very short notice the day before. I was then offered a new appointment in May 2026, which is an unreasonable delay given that this issue has remained ongoing since shortly after purchase.In addition, I was informed that the service manager, Kierren, would contact me directly regarding this matter, but to date I have received no communication.I believe the vehicle was not of satisfactory quality and was faulty at the time of sale, as required under the Consumer Rights Act 2015. The repeated recurrence of the same fault, despite multiple repair attempts by your authorised workshops, strongly indicates that the original defect has never been properly rectified.Under the Consumer Rights Act 2015, where a fault is present and repeated repair attempts fail to provide a permanent remedy, I am entitled to request an appropriate final resolution.I therefore require one of the following:1. A full and permanent repair of the underlying fault at no cost to myself;2. Written confirmation of the full diagnosis and all work undertaken to date;3. If the issue cannot be permanently resolved, an appropriate refund, rejection, or replacement vehicle.I also note that the heating fault arose only after intervention on the coolant system, which raises concern that further issues may have resulted from previous repair work.Please provide a written response within 14 days of receipt of this letter confirming how you intend to resolve this matter. If no satisfactory resolution is provided, I will consider escalating the complaint formally through Volkswagen UK, The Motor Ombudsman, and if necessary pursue legal remedies.I look forward to your urgent response.Yours faithfully,Raza Muneer

cust went to look at a vehicle used car. Advised the cust that they hadn't had time to look at the vehicle. Inspected a few things wrong. Screen inside looked water marked, filed all the paper work. No valet carried out but said they didnt have time. Cust then looked at the car again and looked like it had been in a crash, advised said they will just get it in. Everything will be sorted out. They were going to sort it when it comes in. Nothing they can do about the dash board but unable to read in some light. Should be in readable state. Cust is wishing to return the vehicle

Hi there,I have received a safety recall letter with an immediate action in red and underlined for the above vehicle to be updated. - 57K6 I have booked the vehicle via phone with you to be with you on 11.02.26. Vehicle dropped off in the morning, as per booking. end of the week, Friday, I have received a call from your service team to pick up an ID.3 instead, as my vehicle isn't ready. I have driven the ID.3 until last Friday, when I was told that the car is now sold and available to me is a small-sized SUV on petrol. - I have kindly refused, as I own another Diesel vehicle costing me less to drive than the proposed petrol.There are a couple of main issues here, and a few smaller ones.The above vehicle has been fully functional at the moment I dropped it off, and there were no issues with it. That is now 6 weeks ago, as of tomorrow, 25.03.26. A date for the faulty CCU isn't available, and the courtesy car isn't like-for-like. The courtesy car offered, being petrol, will cost an average of 9-10 times the cost of an electric. I do not mind what size the vehicle is, but I do mind what the cost. - No like-for-like vehicle provided for the full length of the serviceTimes for the repair of my vehicle are unknown. Neither you nor VW is able to provide a time schedule to be fixed. - We are way in the 30-day cosummer act of 2015I have noted that the 12V battery will not be maintained as well as the SOS battery. The car has now been in hibernation for more than 4 weeks, according to the VW app. That will put both batteries at risk, in the long term - meaning I will pick the car when is ready and both batteries will fail soon after that as they haven't been charged and maintained.With all this experience in hand on my first VW, I can confirm that I shall not proceed with purchasing another one. After more than 20 years of Fords, I shall drop Ford as well, as is an MEB made on the same manufacturing line.Looking forward to a buyback, or an EV while it is in service and a set of new 12V and SOS batteries.I have attached the emails I exchanged with your service team, both of which are outstanding, along with a screenshot of the initial booking at the garage.Looking forward to a resolution by 01.04.26Cheers, John.John Lau COMSA, (M.Eng)e: comlauri@yahoo.comp: +44 7805399185