Your website advertises MOT for £40 when booked with a service. I phoned Lookers Blackpool to make a booking and got transferred to your national booking service who repeatedly insisted that the MOT price with a service was £54.95 despite me telling them to look on your own website. This is unacceptable. Having been a loyal customer of your Blackpool branch in sales and service for over 15 years and had my cars annually serviced and MOT there I will now be moving to a local independent garage who know how to treat their customers. I was also planning on replacing the car this year with a new VW Polo but after this experience will be looking at an alternative manufacturer and main dealer.

Ticket 84777567 dated Dec 21, 2025 at 8:23 AMWhy no response?

Sorry for the delay in getting back to you earlier.It went in for Diagnosis test with a fault on my touch screen, keeps going off when using maps.I was told it works on there phone. Problem not solved as I was told the cost would be about £2,000I can not open the bonnet, I only use this to top up my windscreen water.I was told it works, so before leaving I asked if I could try the leaver and it was still the same.Problem not solved.So this has had to have been booked in again.The window wipers were making a noise, so they have been changed and much better now. Thank you.I was told that I needed replacement brake fluid. So I agreed for them to change it.I have checked my paperwork and I had new brake discs and pads, brake discs lining, brake fluid front and rear, this work was carried out in April 2023 when I have service and Mot done.

Arranged to see a car 29th DecArrived and car brought around very efficiently and told Scott would deal be dealing with me all goodScott didn't have a clue, no idea about the car, told me I had till the 31st for the winter promon which was incorrectThen wasnt able to test drive appartently as it wasn't prepped?I asked what happens next?It will be ready for wed 31st and ill let you knowNo communication......Apparently it's sold nowCan you let me know what happened please as im still looking for a VW!

I have purchased a VW Passat TDI with two keys second hand . This vehicle was serviced by you for all servicings prior to being sold. The two keys supplied have your key fob attached. One key works, the other is not for my car. i drove to your showroom today to consult your staff about this, and was told the the Car Auction site swapped the keys. Unless the Auction site had two VW Passats from your showroom at the same time, I find this implausible to say the least. Your staff did not offer to help. except to charge me £120 to programme another key for my car.I have another key . new . from VW and have asked a locksmith to programme this key. It cannot be done as the car is asking for a PIN, which has everyone confused as they have never heard of this before.Please sort this out.

Excellent many thanks.

Had to wait for VW Targa Demo to come in and drive was very disappointing - rough engine with a rattle on lhs

Good service and pleasant staff.

I’d like to raise some significant concerns to you, given that my concerns have not been handled by your team.My wife’s car (ID.3 ND72 YOO) was having some brake issues and so we booked a diagnostic appointment with your service department for last Wednesday. Prior to the appointment, we’d been asked to provide some details, one of which was some identification numbers from the V5C. At this point, we searched for the V5 and couldn't find it. After checking online, it was clear that when we bought and collected the car in September 2022 we’d not been provided with the new keepers slip and the car had not been registered to Rebecca. We therefore realized that the vehicle has not been taxed for over a year and we’d had no reminders to pay any tax since the new changes to EV tax rates.I phoned the dealership and spoke to Scott Hurd who dealt with the V5 and tax issue to the point that Rebecca has now taxed the vehicle and now has a fresh V5 document. My thanks to Scott for dealing with this so swiftly.After the vehicle had been checked by the service department, we were told that 2 people had driven the vehicle. One person had potentially noticed the same issue as we had, but the second person to drive it (I believe the Service Manager Kieran) had commented that this is how ID’s drive. We were then contacted and told that new tyres were needed and that no further diagnostic checks would be undertaken until the tyres had been replaced. After some discussions about pricing, we found a better price for the tyres and were told that we should collect the vehicle despite the fact that we were still no further forward in finding the issue. I felt like we’d taken a diagnostic appointment only for the dealership to try and sell us £600 worth of new tyres before we’d have any further checks completed. The issue is definitely not a tyre issue - if the weaker tyres were at fault we’d not be stopping the vehicle which is the opposite of the issue.Following on from this, I had the tyres changed on Thursday and had the technicians inspect the brakes. They commented that the pads and discs were fine. Having driven the car home and tested it following the new tyre fitting, I still noticed the issue at hand. I phoned the dealership to speak to you, but was intercepted by your sales manager (Simon I believe?) who listened to the concerns, and committed to calling me back after 3:30 on Thursday afternoon having investigated my complaint further with the service department. To date, I have had no follow up from Simon or anyone at the dealership.My initial phone call to you, now dealt with by Simon, was to talk about the extremely sour taste left after having driven a vehicle not registered to us for 2 years and having no tax for over 12 months. This would have been picked up on ANPR had we triggered a check, and my wife would have been pulled over and potentially faced fines and having the car removed from her. I am also really disappointed that the service department have used a diagnostic appointment as an excuse for a failed sales pitch, especially given you had promised a price match and then were over £150 away from the price we’d found. At no point did the service department contact us to ask for more details or ask us to demonstrate the issues we’ve seen.Having bought a number of VWs from the Blackpool dealership over the years, I’m disappointed that the customer service levels have dropped to this level across both sales and servicing. I’m also really disappointed that your Sales Manager, having listened to my concerns (despite missing the point completely) and committed to helping me resolve them has now chosen to ignore the complaint.

Good dealership and looked after me well but I don't want to get involved with communications to Google / Facebook or Trustpilotand so decided not to finish my review. Would have happily left it with VW only.Kind regardsGraham