Very easy to use compared to the endless options on the phone All staff who I dealt with where very polite and helpful.
Verified User
•
Jun 10, 2024
5.0/5
5.0/5
very helpful and the app told us what was happening
Verified User
•
Jun 10, 2024
5.0/5
5.0/5
Staff brilliant, dealt with Holly who was very efficient Also Grace and the cleaner Julia..... fabulous customer service, well done and thanks
Verified User
•
Jun 10, 2024
4.0/5
4.0/5
Make more of an effort to make the experience special. It may be an everyday experience for the garage but not for the customer. I don’t think the PDI was ever done as it would have shown the faults(4) on the system with sensors and all 4 of wheels out of alignment.Valet wasn’t brilliant with dust all over dashboard and finger marks on the centre insole. I was a bit underwhelmed to be honest with the experience. I’ve had far better handovers. I know the preliminaries had already been done so there was little to do but the offer of a drink and a little small talk would have been nice. I felt rushed like the salesman had to be elsewhere.I asked if a recall had been done he didn’t know and asked how to get a space saver tyre and was told to go into any VW dealer and ask.
Verified User
•
Jun 4, 2024
5.0/5
5.0/5
Easy to use. Great service and communication
Verified User
•
Jun 4, 2024
5.0/5
5.0/5
Neil at voltswagon has been extremely helpful through the whole process Highly recommended
Verified User
•
Jun 4, 2024
4.0/5
4.0/5
Quick and easy
Verified User
•
Jun 3, 2024
5.0/5
5.0/5
Scott was absolutely fantastic in the management of our new car ordering process. His diligence was outstanding and we’re very grateful for his help and advice in getting the car that is perfect for us.
Verified User
•
Jun 3, 2024
5.0/5
5.0/5
The online booking process was simple and gives great flexibility to work around the clock. Great service, good updates and Holly was friendly, polite and very helpful.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Very easy to use compared to the endless options on the phone All staff who I dealt with where very polite and helpful.
Verified User
•
Jun 10, 2024
5.0/5
5.0/5
very helpful and the app told us what was happening
Verified User
•
Jun 10, 2024
5.0/5
5.0/5
Staff brilliant, dealt with Holly who was very efficient Also Grace and the cleaner Julia..... fabulous customer service, well done and thanks
Verified User
•
Jun 10, 2024
4.0/5
4.0/5
Make more of an effort to make the experience special. It may be an everyday experience for the garage but not for the customer. I don’t think the PDI was ever done as it would have shown the faults(4) on the system with sensors and all 4 of wheels out of alignment.Valet wasn’t brilliant with dust all over dashboard and finger marks on the centre insole. I was a bit underwhelmed to be honest with the experience. I’ve had far better handovers. I know the preliminaries had already been done so there was little to do but the offer of a drink and a little small talk would have been nice. I felt rushed like the salesman had to be elsewhere.I asked if a recall had been done he didn’t know and asked how to get a space saver tyre and was told to go into any VW dealer and ask.
Verified User
•
Jun 4, 2024
5.0/5
5.0/5
Easy to use. Great service and communication
Verified User
•
Jun 4, 2024
5.0/5
5.0/5
Neil at voltswagon has been extremely helpful through the whole process Highly recommended
Verified User
•
Jun 4, 2024
4.0/5
4.0/5
Quick and easy
Verified User
•
Jun 3, 2024
5.0/5
5.0/5
Scott was absolutely fantastic in the management of our new car ordering process. His diligence was outstanding and we’re very grateful for his help and advice in getting the car that is perfect for us.
Verified User
•
Jun 3, 2024
5.0/5
5.0/5
The online booking process was simple and gives great flexibility to work around the clock. Great service, good updates and Holly was friendly, polite and very helpful.