Hi I Purchased a car in just over 4 weeks ago from VW Blackpool and i can honestly say this is the worst experience i have ever buying a car. The car had several issues with it one being the engine surface and mounts was covered in sand this was also present under the seat of the car. The manager phoned me and said sand would not damage the car but forums and other mechanics say other wise. john the manager said they would not clean it as they don't want to cause any further damage at the end of the day this is a VW Blackpool issue I'm the customer. I asked for a letter confirming this would not damage the car which was agreed i still haven't had this letter or a basic health check of the car asking what the wear was on the brakes and tyres ect. Further to my complaint other issues with the car were happening, The stop start wasn't working the heated chair massage function was going off on its own and the door handle was coming away from the car at this point i got VW customer services involved as spending nearly 15.5k on a car from a main dealer you don't expect. Also i have several documents that were left in car including previous owners details , issues the car had, how much you purchased the car from Kia Chester Lookers and many more not only is this unprofessional its breaking GDPR and im worrying about my own personal details with your business. I'm seriously considering going to the motor ombudsman and the general council office i have proof in emails from VW customer services Johns promises. Just to add the commination or empathy from the branch have been very poor and as a regional manager in a sales industry if any of my team acting in this way i would have major concerns. i must say Grace who works on the service counter was brilliant and her service was great. the handle and stop start has been fixed however the other issues are not. The VW customer service manager can not believe that the branch are not responding and has advised the ombudsman but this is my last email before i start my proceedings.

cust test drove a vehicle and they noticed there was an aircon error. The cust was advised that the problem had been resolved, however the cust has gone elsewhere and was advised there was no gas in the cylinder. The manager told the cust they would reimburse him £129. He is now not answering the phone or emails Can this be looked in to.

Although not officially a complaint I would like to highlight the customer service I have received from your dealerships. I took my Golf GTI in for a service and MOT on Wednesday 3rd September to Blackpool. I was expecting a wait service but was told the car was needed all day and so had to arrange for a family member to pick me up and then drop me off again at the end of the day. When I got home the service had not been completed, only the MOT, meaning I needed a second visit to the dealership for a service.Whilst at the dealership I mentioned a rust issue I wished appraising as a possible warranty claim and was told I needed to visit Lookers Preston for this. I subsequently took the car to Preston a few days later and was told by your service advisor that they would need the car for a few hours to take paint measurements and the car would have to be booked in. I duly did this and presented myself at the dealership a month or so later. On arrival I was then told “sorry we don’t do warranty assessments here, you will need to take it to Lookers Blackburn”. This was after spending 20 minutes in the dealership a month earlier being told how they were going to assess everything. On arriving home I phoned VW Blackburn who advised me I didn’t require to book it in, just turn up. As I didn’t want to take another day off work I promptly drove the 20 miles to Blackburn to get the car assessed. On arrival after waiting 20 minutes I was advised they can’t assess the paint as they could not find the paint thickness gauge anywhere. However the dealership took photos and assured me they would submit a warranty claim and get back to me in the next couple of days. That was over 2 weeks ago and I have heard nothing back.In total I have taken 3 days off work and made 5 trips to dealerships and all that has been done is a minor service and MOT, I am still none the wiser whether my rust issue is covered by warranty.I have now noticed the vehicle has developed a small coolant leak. The vehicle has the VW all in warranty expiring in 1 months time, however it will cost me at least £150 for a diagnostic assessment to determine if it is covered within warranty. Based on my current experience I question whether to invest any further expenditure with your dealership or just take the vehicle outside the dealer network for the rest of the time I own the vehicle.If you were in my position do you believe the service I have received is appropriate?If you had taken multiple days off work and trips to dealerships as detailed above would you continue to use your franchise going forward?I will finish by saying that despite the chaos your staff have always been friendly and extremely apologetic about the problems I have encountered.

Very efficient and helpful and solved the problem for me.The lady at reception when I collected my car was very polite. Think she was called Grace, very helpful.Many thanks,Beryl Twemlow-Jones

I bought a ford fiesta from your Blackpool branch in October last year.On Tuesday with no warning the clutch went in Southport where I work . I had to get the AA to put it on a trailer and take me home to Blackpool.The AA man said a 21 ford clutch should not go. Also a mechanic elsewhere has said the same .I don’t know how much warranty came with the car but in view of the mechanics I hope that you can do something about this and help pay for the repair.Georgina Dancy

Hi Scott,I am still awaiting the arrival of a parcel shelf for my car, please can you look into this and get back to me on this matter.RegardsRichard SmithSent from my iPhonean update, on my missing parcel shelf, which I have not yet received.

I am writing to raise a complaint regarding a repair I was required to complete only three months after purchasing my vehicle.Please see the detailed breakdown report here:https://rescue-report.rac.co.uk/rescue-report/ovngpg1baa?vrn=PX14WXS&source=MyRac+AppOn 2nd October, exactly three months after purchase, the vehicle failed to start and was sent to a garage, where it remained for 11 days. The diagnosis confirmed that the timing belt had slipped due to an oil leak. The oil leak repairs was covered by RAC Warranty; however, I was held liable for the timing kit replacement as it had not been replaced since 2014, and the warranty provider therefore refused to cover it. Please find attached the invoice for the amount I paid.My concern is that I was assured the vehicle had been fully serviced prior to sale and that the Maintenance Checklist, specifically including checks on the timing belt condition, had been carried out. If this inspection had been done properly, the deteriorated timing belt should have been identified and replaced, because if it was, RAC warranty would've covered it as it would be a fresh beltUnder the Consumer Rights Act 2015, goods must be of satisfactory quality and fit for purpose. A major mechanical failure only three months after purchase does not meet these standards, and I find it unacceptable that I have had to bear this cost.I kindly request that you review this matter and reimburse the cost of the timing kit repair. Please let me know if you require any additional information or documentation.I look forward to hearing from you soon.

This morning I visited your Blackpool dealership, originally just to look at a car. I was dealt with byLiam Simms.His attitude, and professionalism are a credit to your company. He explained about the car Iwas interested in, and ended up purchasing. I would just like to pass on, how easy,and relaxed he made the transaction.YoursDavid Berrie.

Dear Sir/Madam,I am writing to raise a formal complaint regarding a 2018 BMW 320i, registration A24 SPA (original registration YH18HBO), purchased from Lookers Blackpool on 11 May 2024.In June 2025, just 13 months after purchase, the vehicle developed a major timing chain-related engine failure, leaving it completely unusable. The vehicle has now been off the road since July 2025.The vehicle is currently located at Blackpool Motor Works (BMW MINI SPECIALIST garage), who have submitted a full diagnostic report and repair quote to RAC Warranty. Despite this, no repair authorisation has been granted. BMW Preston also confirmed the failure, but advised they do not communicate with RAC directly, leaving me without any progress.This is my only family vehicle . I now have a 12 weeks old baby , and being without transport has placed a serious strain on my ability to manage daily family needs , medical visita and essential travel.I have already contacted Redline Finance, the finance provider, under Section 75 Consumer Credit Act, and I am currently awaiting their response, but no resolution has yet been provided.Despite paying for a 36-month RAC warranty issued at the point of sale by Lookers and continuing to pay finance for a vehicle I cannot use, I am being passed between RAC, garages, and BMW without a working resolution.Furthermore, I have already spent approximately £700 of my own money for towing and diagnostic fees due to the delays and lack of direct action between RAC. This has caused additional financial pressure on top of the inconvenience of being left without a vehicle.Consumer RightsUnder the Consumer Rights Act 2015, a vehicle sold by a dealership must be:• Of satisfactory quality• Fit for purpose• Durable for a reasonable periodA major engine failure shortly after purchase, followed by months of non-use, clearly breaches these standards.Resolution RequestedI require Lookers Blackpool to take responsibility as the selling dealer and arrange one of the following without further delay:• Immediate authorisation and completion of repair through BMW or another competent repairer, handled directly by Lookers/RAC, OR• A replacement vehicle of equivalent value, OR• Termination of the finance agreement with reimbursement of payments made, should repair not be achievable within a reasonable timeframe.Please treat this as a formal complaint. If no satisfactory resolution is confirmed within 14 days, I will escalate to:• Lookers Head Office• BMW UK Customer Relations• Motor Ombudsman• Financial Ombudsman Service• Trading StandardsI expect Lookers, as the supplying dealer, to take direct responsibility for resolving this matter.I request written confirmation of your intended action.Attachment : BMW quote ,works done at RAC approved garageKind regards,Sajith Ajithkumar📞 07404 148737🏠 25 Hazelmere Road, Fulwood, Preston, PR2 9UL

On 11 January 2024, the Financial Conduct Authority launched an investigation into unfair historical motor finance commission arrangements. This has made me aware that I may have been caught out by this unfair practice. As I had a finance agreement with your firm, I am writing for clarification on the following two requests:1. A request for information you hold on my behalf. I would like to ask if my finance agreement with you (details below) had any form of discretionary commission arrangement between you and the broker / car dealer or any other entity involved in the transaction. If it did, I request you inform me within one calendar month of the date of this communication.For the sake of clarity, this first request is purely for information and is not a complaint or expression of dissatisfaction, and is not subject to the FCA’s pause. If there is failure to comply with my request, please treat this request as a data subject access request under the Data Protection Act 2018/GDPR.2. If there is/was a discretionary commission arrangement in place in relation to my finance agreement with you, I request you treat this communication as a formal complaint arising out of the commission arrangement and the fact it was not adequately disclosed at the time it was taken out. The complaint should be treated as being made on the date of this communication. Please confirm to me within one calendar month that you have done so.