They didn’t have or get a ID 5 GTX to test drive which I thought was strange as it is a vw dealership. Not buying something at that price without test driving it first. I ended up ordering a Cupra Tavascan VZ1. Which they had there for me to test drive. Very disappointed with vw that they didn’t have one to test drive.

Not one for complaining but can justify this - very poor service and we are out of pocket. The second point on 2 accounts, 3 additional unplanned train fares x 2 people costing £250 to get home and a deposit refund still outstandingSpoke with Manager Joe and Sales Executive Ryan prior to our car collection visit on 13th MarchLeft our house at 7.30am to get the 8am train, returning home 9.30pm totalling 14 hoursIn between, we had a test drive, waited on a check being done on the engine management system, told it could not be fixed around 2 hours after arriving at the garage and waited on a taxi to Darlington station, leaving the garage around 4.30pm - in total 3 hours hanging around, and this is just a summary of the ordealTo compound the issue, Manager Joe was spoken to on 14th March and I emailed him on the same date to confirm we were not proceeding with the purchase due to the problem and a lack of confidence on the whole thing. No written response was received and no refund was made by 20th March so a chaser email was sent. On the same day I received an email from Ryan asking for our bank details which were forwarded on 21st March where we are yet to receive a refund of £250Awful experience all round

I was dealing with Rachael wright who initially was very helpful with the potential purchase of a volkswagen golf. She said she would send over a personalised video. I left messages with reception for a call back but no call returned. I emailed Rachael on 31st March asking why no video was sent but received no answer. As a new customer to your group I am extremely disappointed. I look forward to your feedback

I brought a car on the 27th Feb and on the 9th March i dropped the car off to get valeted as it was not done prior before to picking up and asked the sales person if someone could look at the brakes because there is a noise coming from the brakes when i went to pick it up i asked her if someone had looked at the brakes and said no the reason she said the car was prepped before it was sold so there should be northing wrong with it. I went back on the 24th March with the same problem and they just not interested would not even take it for a test drive to see if it had a noise or not.

Bought last week seen a similar car but not the actual car. Had for a week unable to get hold of the sales man. Said he would call the cust this morning but didnt. the cust has a strong smell of petrol in the vehicle and outside. No mats in the car but they were there. 24,000 miles full service history. needs a service ridiculous service from them

used car bought in Jan, bought extended warranty for 2 years Noise in the car issue in headlight. 6th March text recevied. Since 6th march heard nothing. Called the branch and they are unable to find anything in connection with the vehicle.

I bought a second hand car from your branch less than a year ago and a tyre pressure sign appeared on dashboar a few days ago.I tried to find tyre pressure details without success...I called in the garage yesterday and told the person my thoughts..he responded by saying service staff were on their lunch break and would return in 20 mins...they would have a look for me in the meantime I would have a coffee if I wanted to wait...which i did....after a while he returned to say my tyres had been checked and pressure was OK and then he said he would show me where tyre information was located on car.he accompaniedme to car and also reminded me when my service was due..he was so patient and put my mind at rest...I just wanted to let you know that little things like that help customers remain loyal...well done

Helpful staff.

Dealt with Rachael from the start, handed over by Rachael. Everything went smooth, big thank you Rachael.

Ive send couple questions via email enquiry. Didnt get the answers.