Lookers Volkswagen Darlington
4.9/5
4.9 /5
1,040 Verified Reviews
West Auckland Rd, Darlington, Darlington, DL3 0UX, GB
01325 353737
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,040 Verified Reviews
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2.0/5
2.0 /5
Initially brilliant service from the lady spoken with about a PCP on a new car. I paid a £99 refundable holding fee for the car I was hoping to buy however the figure quoted was too much and I decided to not go ahead with the deal. I have not received the holding fee back despite email conversations with the lady spoken with and the last two have gone unanswered. Not sure why they have not refunded me my money as agreed despite having my bank details. Still waiting for over a week now. Not happy!
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5.0/5
5.0 /5
The staff were very helpful and knowledgeable about the vehicles on site.
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5.0/5
5.0 /5
Great communication from sales team
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5.0/5
5.0 /5
Ryan Macdonald sales team treat us really well,very experienced,friendly knowledgeable and went above and beyond to please us.
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1.0/5
1.0 /5
Multiple calls and emails I have had to block your number as you harassing me please stop, it’s put me off buying from lookers again
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5.0/5
5.0 /5
Salesman good at offering different car options and managed to find us a car that really suited our needs.
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3.0/5
3.0 /5
I was very interested in the 595 but your valuation for part x eas terrible for 17reg 38k mile mint Astra granted you offered to review but can't imagine a large increase . When I replied to emails it was multi different people replying you should dedicate one person to deal with the customer I think it was Jen (last who sent video she was very understanding however never received any further emails ) I deal with emails only due to work
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5.0/5
5.0 /5
I would like to say that Miss Keenan was very good and all the staff.
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5.0/5
5.0 /5
Joe and Rachael were both really helpful and went above and beyond
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5.0/5
5.0 /5
All of the staff in the Darlington branch were super friendly and helpful. We directly dealt with Jennifer, and she went above and beyond to help me find the right car. She took the time to understand what I was looking for, and made sure we found a car with everything I needed without compromise or pressure. Jenn was really knowledgable about the cars we viewed, and made sure everything was explained fully including all of the purchase documentation. She set up everything in the car (driver profiles, CarPlay etc) and made sure I understood how everything worked before I was ready to drive away, which made things really easy. Can't thank everyone enough!