Was kept waiting even though we had an appointment The car seat was damaged

Too slow in getting back to you

Paul Bilton provided an excellent service, providing good advice and guidance on all aspects of buying a vehicle. Unfortunately I could not proceed with the purchase at this time,will keep looking at stock

I was considering changing my VW Golf Plug-in Hybrid for a newer Golf Polo. The test drive was far too short to form an opinion on the Polo, although I realised that the aspects of the Golf that I was unhappy with were common to the Polo. The price of £15,100 offered for my Golf was £1,400 below the price I achieved on a trade-in elsewhere six days later. In my opinion, the price asked for the Golf was well above its current value. The only positive thing I can say is that the staff I dealt with were very pleasant.

all the guys and girls at darlington lookers were great with my inquiry really helpfull

Selling a VW at a dealership in the condition it was in is not what we expected. Numerous issues with it and " we can get that fixed" shouldn't have been necessary- the cars should be in a " to drive away " condition. It's not as if it was a £3000 trade in , it was a £12000 car.

Buying a car myself for the first time since loosing my husband I was quite nervous but Rachael Wright at your showroom was amazing taking time to ensure I was fully aware of all the details involved

Rachael was very friendly and helpful

Exclllent service from Rachael Wright Darlington lookers very help full when buying new car

Jenn was very thorough and responded to me quickly regarding my wish to purchase a Polo from your branch. She made a video of the forecourt and had a Teams meeting with me to discuss the best way forwards.