Hi Ryan , hope all is well , yes you did well thanks for your help. Kind regards

Dear Sir/Madam,I am writing to formally complain about the handling of my MOT booking and the ongoing delays and lack of communication from your garage.My car was originally booked in for its MOT on 1st April, however I had to cancel the appointment due to being unexpectedly admitted to hospital. I was then informed that the next available appointment would be two weeks later, during which time my MOT expired.When I eventually brought the car in, I was told that the brake light unit was corroded and that an entirely new brake light assembly would need to be ordered. I was asked to return once the part arrived.Two days later, I brought the car back after being informed the part had arrived. However, I then received a call saying the replacement brake light had arrived damaged and that a new one was on back order from Germany.Ten days ago, having still heard nothing further, I contacted your garage again and was told the part was still on back order. During that call, I explained that I have been left without a usable vehicle because the car cannot legally be driven without a valid MOT, and I asked whether a replacement vehicle could be provided. I was told somebody would call me back, but I have received no communication since despite repeated assurances that someone would contact me.I appreciate that supply issues can happen, but the lack of updates, poor communication, and the length of time this situation has been ongoing are unacceptable. I have been left without transport for an extended period with no clear timeline or support offered.I would appreciate an urgent update regarding:The expected arrival date of the replacement partWhen my MOT and repair will be completedWhether any courtesy or replacement vehicle can now be provided given the circumstancesI look forward to receiving a prompt response and a resolution to this matter.Yours faithfully,Jenna Ford

They did try find a good deal for me regarding the sale of my vehicle, think they could of been more professional when I rejected their offer and then they said they’d just remove me from the system because of it

Manhiem Car Auctions have provided my number to Lookers and since Sept 25 I have been getting constant calls from Lookers who think I am Manhiem Auctions. This has to stop, I want someone to contact me about this and have my number remober from Lookers

telephoned and arranged appointment with sales staff member, attended before appointment and was still waiting 30 minutes after appointment time, nobody came to say there was a delay.

Car in for service and mot, car had to be kept overnight for parts delivery,great service dept kept me informed of progress ,very pleasant staff

Formal Enquiry about my motor finance agreement

Polite knowledgeable staff i m, still looking for a low mileage Citereon C1 flair or feel 1.o L 5 door

Rachel who dealt with our enquiry was very professional and knowledgeable. Unfortunately the short test drive, and no offer on the day for my car made my decision quite easy at Vertu Stockton. We were given a long test drive and a price for my car there and then

I thought I’d replied on Trust pilot and gave a 5star rating..Jen was so helpful and took time to answer and demonstrate the questions we had on the screen displays and on driving an automatic. She is very knowledgeable of the product and went above and beyond our expectations. Without her help on the online finance application I would have just given up!Dave ThompsonSent from my iPad