used car bought in Jan, bought extended warranty for 2 years Noise in the car issue in headlight. 6th March text recevied. Since 6th march heard nothing. Called the branch and they are unable to find anything in connection with the vehicle.

I bought a second hand car from your branch less than a year ago and a tyre pressure sign appeared on dashboar a few days ago.I tried to find tyre pressure details without success...I called in the garage yesterday and told the person my thoughts..he responded by saying service staff were on their lunch break and would return in 20 mins...they would have a look for me in the meantime I would have a coffee if I wanted to wait...which i did....after a while he returned to say my tyres had been checked and pressure was OK and then he said he would show me where tyre information was located on car.he accompaniedme to car and also reminded me when my service was due..he was so patient and put my mind at rest...I just wanted to let you know that little things like that help customers remain loyal...well done

Helpful staff.

Dealt with Rachael from the start, handed over by Rachael. Everything went smooth, big thank you Rachael.

Ive send couple questions via email enquiry. Didnt get the answers.

Rachel tried her best to promote the vehicle I had initially shown interest in.However, I researched information about the make and model and decided not to proceed further with the vehicle.Rachel accepted my reasoning and retained the enquiry open until I confirmed absolutely that I was no longer interested.

Bought a used VW Passat Estate from Lookers VW Darlington, Excellent service from this dealership. Unfortunately the car developed an issue after only 5 miles of driving it away from the showroom. However after I made a call to them, they asked me to bring it straight back. After about 20 mins they gave me the keys to thier Tiguan demonstrator and said the would contact me when my car was ready. After a week, my car was ready. I was a little annoyed that I had to travel back down from Scotland (3.5hours) to Darlington and take time off work. I did offered to meet half way but was told this was not possible. However they did give me a full tank of fuel to get home.

Hello Feedback,I refer to my meeting with Jennifer Keenan at Lookers, Darlington yesterday regarding buying a new car.Jennifer was extremely polite, knowledgeable and efficient.Quickly established my needs and explained any issues thoroughly.I thought she cared about the ‘deal’ but, most importantly, she cared about me and my deal.Thank you Jennifer.Bob

Hello my name is Mr Deighton and I bought a used VW T-roc in February 2025 so last year from Lookers Darlington,  my car has has its 1st service since I bought it and I took it to VW Pullman in Sunderland,  after the service was done the Manager advised me that they had to fit a replacement sump plug which can only be used once so the next service is due next year and the car will need a New Sump which will be expensive as the plug was over tightened by the previous service which will be off VW Lookers in Darlington. I have tried to contact the Dealership on several occasions but no one replies back to me.On my next service next year the car will require a new sump due ro a VW experienced mechanic employed by Lookers Darlington. What are my options as I should never have ro pay for a new sump onto of an already service.Many thanksMr Deighton

Dear Lookers, I lease a Mk Tiguan and chose it because of long history owning VW cars and all its new safety features. Last week a series of amber warning lights came on which will not clear .... i took a photo of the warning lights and drove to my local dealer in darlington .... their service manager was very helpful and said that it would need to be booked in under warranty to be attached to the computer to see what is wrong. Unfortunately, and he apologised about this, the first available slot in 28th April due to lack of staff. He advised that possibly your larger dealership in Teesside might have an earlier slot. I just drove there and spoke to a helpful lady in servicing who booked me in for 18th February and i would need to leave the car there for the day, at the time i thought this might be ok, however i now realise i have meetings that day in Darlington, so would need a courtesy car. I rang the dealership in Teesside to arrange an alternative day, there was one available but the lady advised there was a £35 fee to pay for insurance to cover the courtesy car? To be sincere, my car is 18 months old and under warranty, surely it can not be fair to ask for £35 car for a warranty issue? I will leave the booking as it is for now in the hope that this fee can be waived, as a loyal VW customer for the last 15 years i am less than impressed with this situation and hope something can be arranged on a fairer basis?