I brought a car on the 27th Feb and on the 9th March i dropped the car off to get valeted as it was not done prior before to picking up and asked the sales person if someone could look at the brakes because there is a noise coming from the brakes when i went to pick it up i asked her if someone had looked at the brakes and said no the reason she said the car was prepped before it was sold so there should be northing wrong with it. I went back on the 24th March with the same problem and they just not interested would not even take it for a test drive to see if it had a noise or not.

Bought last week seen a similar car but not the actual car. Had for a week unable to get hold of the sales man. Said he would call the cust this morning but didnt. the cust has a strong smell of petrol in the vehicle and outside. No mats in the car but they were there. 24,000 miles full service history. needs a service ridiculous service from them

used car bought in Jan, bought extended warranty for 2 years Noise in the car issue in headlight. 6th March text recevied. Since 6th march heard nothing. Called the branch and they are unable to find anything in connection with the vehicle.

I bought a second hand car from your branch less than a year ago and a tyre pressure sign appeared on dashboar a few days ago.I tried to find tyre pressure details without success...I called in the garage yesterday and told the person my thoughts..he responded by saying service staff were on their lunch break and would return in 20 mins...they would have a look for me in the meantime I would have a coffee if I wanted to wait...which i did....after a while he returned to say my tyres had been checked and pressure was OK and then he said he would show me where tyre information was located on car.he accompaniedme to car and also reminded me when my service was due..he was so patient and put my mind at rest...I just wanted to let you know that little things like that help customers remain loyal...well done

Helpful staff.

Dealt with Rachael from the start, handed over by Rachael. Everything went smooth, big thank you Rachael.

Ive send couple questions via email enquiry. Didnt get the answers.

Rachel tried her best to promote the vehicle I had initially shown interest in.However, I researched information about the make and model and decided not to proceed further with the vehicle.Rachel accepted my reasoning and retained the enquiry open until I confirmed absolutely that I was no longer interested.

Bought a used VW Passat Estate from Lookers VW Darlington, Excellent service from this dealership. Unfortunately the car developed an issue after only 5 miles of driving it away from the showroom. However after I made a call to them, they asked me to bring it straight back. After about 20 mins they gave me the keys to thier Tiguan demonstrator and said the would contact me when my car was ready. After a week, my car was ready. I was a little annoyed that I had to travel back down from Scotland (3.5hours) to Darlington and take time off work. I did offered to meet half way but was told this was not possible. However they did give me a full tank of fuel to get home.

Hello Feedback,I refer to my meeting with Jennifer Keenan at Lookers, Darlington yesterday regarding buying a new car.Jennifer was extremely polite, knowledgeable and efficient.Quickly established my needs and explained any issues thoroughly.I thought she cared about the ‘deal’ but, most importantly, she cared about me and my deal.Thank you Jennifer.Bob