Paul Bilton provided an excellent service, providing good advice and guidance on all aspects of buying a vehicle.Unfortunately I could not proceed with the purchase at this time,will keep looking at stock

82845439 This is my original complaint ticket number. I am still awaiting a response!

I was considering changing my VW Golf Plug-in Hybrid for a newer Golf Polo.The test drive was far too short to form an opinion on the Polo, although I realised that the aspects of the Golf that I was unhappy with were common to the Polo.The price of £15,100 offered for my Golf was £1,400 below the price I achieved on a trade-in elsewhere six days later.In my opinion, the price asked for the Golf was well above its current value.The only positive thing I can say is that the staff I dealt with were very pleasant.

all the guys and girls at darlington lookers were great with my inquiry really helpfull

Selling a VW at a dealership in the condition it was in is not what we expected. Numerous issues with it and " we can get that fixed" shouldn't have been necessary- the cars should be in a " to drive away " condition. It's not as if it was a £3000 trade in , it was a £12000 car.

Buying a car myself for the first time since loosing my husband I was quite nervous but Rachael Wright at your showroom was amazing taking time to ensure I was fully aware of all the details involved

Rachael was very friendly and helpful

Exclllent service from Rachael Wright Darlington lookers very help full when buying new car

Jenn was very thorough and responded to me quickly regarding my wish to purchase a Polo from your branch.She made a video of the forecourt and had a Teams meeting with me to discuss the best way forwards.

Sales representative Jenifer (Darlington branch) was both welcoming and knowledgeable, we were talked through different options and the process as a whole, leaving myself and partner without any questions. We felt we were given time to consider every aspect and not made at any point to feel rushed or pressured. During the following test drive many aspects of the car were shown to us or talked about, which helped us further in comparing/ deciding what we wanted out of a car and being able to walk away with a total picture of figures was a really big help in forming a following decision. Unfortunately at this time a purchase was not made, however our experience definitely give us something to think about in the future and confidence in returning to this branch particularly.