Grateful you got essential parts delivered promptly within 24 hours

It was self explanatory and easy to understand and use. I found your servicing team very helpful.

Craig was great and informative and helpful

I did not use on-line service very much. I preferred the excellent telephone contact with the service department Friendly staff and all promises regarding timing of MOT and car service were met.

Not an issue with Guildford, but I spoke to a central booking system to arrange the original appointment and they failed to pass on the message that I would be waiting. That came as a surprise to Guildford Lookers. They managed to do the work in 2 hours which was ok, but longer than I expected.

Very happy with the service that VW provided Very helpful employees

The overall service was great. The waiting area has been revamped since I last used it. The new seats were OK but if you wanted to have a drink then you ideally needed a seat near a table. Not all the new chairs have easy access to a table. I was listened to. I brought the car in for an MOT while I wait. I asked for Lookers not to make the complimentary video and was asked if I wanted the complimentary clean which I declined. The service team realised I did not want to be hanging around too long and I was very pleased to be out in 75 minutes.

Very pleased with the service provided by the service team, who kept informed. But somewhat disappointed in Volkswagen generally. The impression I got when purchasing the car that the 2nd year inspection/service was included. So was somewhat shocked to be told that things such as the sun-roof, pollen filter etc. all needed to be serviced and was recommended! In summary I was told what was included, but not what wasn't included! The total of this would have been over £600.00. Had I known all these things required servicing I would have had second thoughts about purchasing the car. The car hasn't even done 14,000 miles yet. The list value is over £40,000 so I am having to pay a fairly hefty addition on the car tax. Again this was not really explained.

Fantastic customer care

Friendly service and very accommodating. Couldn’t wish for better service.