Very professional and easy

Izzy was great car was great. Delay kn delivery and hamper promised never received

Very attentive and helpful service from Cameron.

My order and part exchange allowance was dealt with by Craig at Lookers Guildford. From meeting my requirements in terms of how much I had budgeted to buy a new T-Roc, to being prepared to spend as long as I wanted to have my questions answered as part of the handover of the new car, nothing was too much trouble for Craig.

When you deal with the Service Department staff the service is excellent. Lookers Guildford have a serious problem to address with their telephone response. You call the 01483 230500 number, make the correct selections and the phone just rings. You leave it ringing and on a number of occasions nobody answers. What makes it worse is that you get a message that nobody is available to take your call, please call back! Guess what happens when you call back? Nobody is available to take your call!

The online booking system wasn't working properly so I had to book via phone in the end. Check worked fine though. Friendly booking service, friendly dealership staff, video walk around provided, ample notifications/updates and swift completion of work.

Good reliable service

Easy to follow instructions Car well looked after, friendly staff and kept informed during the day, but one star lost due to 30 minute wait for paperwork before I could collect the car.

Sales man on time. Car ready to drive away.

Prompt reply for sorting out the issue and fast release of the car