Lookers Volkswagen Guildford
4.8/5
4.8 /5
1,005 Verified Reviews
Moorfield Rd, Slyfield Industrial Estate, Guildford, GU1 1SD, GB
01483 230500
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
1,005 Verified Reviews
4.0/5
4.0 /5
Good service, easy to use. The page to select parts/repairs following the health check does not have an option to select none

5.0/5
5.0 /5
Cameron was very helpful and communication was good

5.0/5
5.0 /5
Representative was excellent communicator and very professional

4.0/5
4.0 /5
Provided a good service. From calling to book service in and then to completing service. However the car was not valeted as they close at 12pm on Saturdays.

5.0/5
5.0 /5
Looked after me and my car perfectly

5.0/5
5.0 /5
When booking I was unable to inform you the car had a current service plan, on 2 prior occasions I informed you of this, but when collecting the car you still seemed unaware of this. Everything went well and according to plan and the car passed it's MOT and was cleaned extremely thoroughly. From the visual health check I was verbally informed of three red advisories which I declined as I needed the car back. I only later was able to find the link to this on my phone and would have preferred a print out.

Verified User
Oct 25, 2023
5.0/5
5.0 /5
James Hart was extremely helpful, and checked in even after I had bought the car. He was very polite and provided a very thorough service

5.0/5
5.0 /5
There wasn't anywhere to write free text, informing you the car had a service plan. After booking the car in I received several emails reminding me it was due a service. Everything went as planned, in the timescale suggested. The car had been cleaned well and even the DAB radio was fixed -I had not informed you it had a fault!

5.0/5
5.0 /5
Everything was ready, polite staff, no issues.

4.0/5
4.0 /5
Although I accepted the offer of a test drive I was not expecting that my Driving Licence would be withheld from me for the duration of the drive. It was interesting to take the test drive which is the only way to decide which prospective car to buy. I would like to have had more printed information about the cars available so I could take that to peruse at my leisure once home. Far easier to make a good sound decision.