The spec of the vehicle probably needed to be sat down with the buyer and gone through item by Item, there were a couple of features that I would have been likely to have bought if they'd been explained more clearly. Ie IQ lights were not standard on my car and I would probably have paid for them. I also wanted the higher BHP version and somehow this was missed too. I know I wanted to spec to a cost, but oddly we found that we were under cost on delivery so I could have probably stretched to those extras.

Collection of car from home address an important aspect. This was done efficiently with a friendly and competent person.

No comment

It was ok but I am not able to change up to a t-cross even though my present 2 year old up gti has only dome 4750 miles

N/A

The sales representative and trainee were absolutely fantastic on my visit, a great experiance.

Craig was particularly helpful, even sending a video afterwards to explain something on the car infotainment system

Ref q6, my veh will need to return once the steering wheel that has been ordered has arrived, to be fitted.

Would appreciate a more accurate time scale for waiting during service. Was told 1.5 hours over the phone but reality was 2.5 hours.