Good morning,I purchased a vehicle on the 28th of February. The registration is LC22 FRN.Upon receiving the car, I have experienced multiple issues and have had to return to the dealership several times. Volkswagen is in Guildford and I live in London so this has been incredibly tedious for me. The company were only able to compensate me with £30 towards the petrol.This car has been causing me problems since the first day and for that reason, I would like to return it. This decision was not easy but I feel as though I am left with no choice as there seems to be one thing after another.Please contact me so we can speak further.Kind regards,SyedaSent from my iPhone

Good Service and good coms

Very sad experience actuallyWhen I pick up the car...Ryan and he's buddy swearing in front of me, having my disabled son in the car.The car was not cleaned as arranged! Don't worry I arranged someone to clean it. You see, being a parent of a severely disabled child is not easy for myself, however I was guaranteed the car would be hoovered as for several years...I understand that Mobility are really the owners, however, Such dismissive treatment from the representatives are just sad.Best regardsPatricia Agostinho

I am writing to formally contest the diagnostic charge regarding a "SOS Warning Light" failure on my Volkswagen ID.3 (Registration: [DP21WLA).The vehicle is covered under a Volkswagen Extended Warranty. As is widely documented across the ID.3 owner community and technical bulletins, the SOS warning is a frequent and known component failure—specifically relating to the control module or the backup lithium battery.Despite this being a known manufacturing/component issue rather than a wear-and-tear item, I have been informed that a diagnostic fee of £120 applies.I am requesting that this diagnostic charge be waived immediately for the following reasons:Known Fault: This is a systemic issue with the ID.3 model, not an isolated incident caused by vehicle age or maintenance.Warranty Coverage: The failure of the SOS system is a mechanical/electrical fault that should fall squarely under the terms of my Extended Warranty.Consumer Rights: Charging for the diagnosis of a known defective component on a premium electric vehicle is not in line with reasonable customer expectations.I trust Lookers and Volkswagen will act in good faith to resolve this without further escalation to the Motor Ombudsman. I look forward to your confirmation that the diagnostic and repair costs will be covered in full.

Ollie the sales person was helpful, car we viewed was good, just the colour on next day viewing, did not click with us.The cars were well presented as was the showroom, like to do business with you.

When I bought my vehicle, the vehicle used car prep carried out on 01/12/2025 with a recorded mileage of 45100, reporting the rear brake pads at 4mm. The MOT however flagged these as advisories and suggested replacement. I queried this at the time with the sales manager, but settled on purchasing the car as was. I then had a free vehicle health check at the Walton garage on 28/01/26 at a recorded mileage of 47700, stating the rear brake pads were at 3mm and needed to be replaced imminently. I queried with Walton as to whether 1mm brake pad reduction was normal within 2600 miles, they stated no. I contacted VW Guildford who advised me to bring the car back in for review on 26/02/2026 at a recorded mileage of 48886 (it took a while for this to be arranged as Guildford were hard to get hold of). The rear brake pads measured again and reported at 4mm with a further 1186 miles added since the inspection at Walton and 3786 miles since the used car prep check. I have since been in conversation with Guildford about how Walton measured them at 3mm and then they were subsequently measured at 4mm. I was informed that this would be investigated, but the service advisor was only able to repeat back what I already knew (as above). Considering I was already querying the integrity of the brakes when I bought the car, it made me question the accuracy of Guildford's measurements. They mentioned that 2.5mm is the used approved threshold, but Walton suggested that they absolutely needed to be done now. Your used approved standards state: Check condition/thickness of brake pads, discs front and rear, shoes and drums where applicable. Replace if more than 70% worn. Given that brakes usually start at 12-13mm, does 3mm not suggest over 70% is worn? The service advisor could also not provide an answer as to why the brakes have subsequently gained 1mm despite having put more mileage on the car. Communication from Guildford has since ceased and I still do not have a satisfactory resolution to the problem. I have a full email chain that can be provided for further context if necessary.

Central call centre were beyond rude….my first impression of Volkswagen brand was extremely poor.

Subject:Formal Complaint – Failure to Initiate Warranty Inspection and Activation-Agreement number: LOOK1072721Dear Sir/Madam,I am writing to raise a formal complaint regarding my extended warranty purchased in 2023 through Lookers Volkswagen, underwritten/managed by RAC.As per the terms of the policy, the extended warranty was due to commence in February 2025, subject to an initial vehicle inspection. However, I was not contacted at any point to arrange this inspection. Furthermore, the contact number provided for arranging the inspection is not operational, and I have been unable to progress this despite reasonable attempts.As a result, I have effectively been prevented from fulfilling the inspection requirement, through no fault of my own. This has placed my warranty activation at risk.Under the Consumer Rights Act 2015, services must be provided with reasonable care and within a reasonable timeframe. In this case, the failure to initiate or facilitate the inspection process represents a clear lapse in service.I therefore request the following resolution:Immediate arrangement of the required inspection at the earliest convenience.Confirmation that my warranty will be activated.Backdated activation of the warranty from February 2025, or alternatively, an extension of the warranty period to ensure I do not lose any coverage due to this delay.Please treat this as a formal complaint and ensure it is escalated to the appropriate team. I request a written response confirming how this issue will be resolved.If this matter is not addressed satisfactorily within 14 days, I will consider escalating the complaint through the appropriate dispute resolution channels.I look forward to your prompt response.

The auto hold electronic parking break safety feature was switched off as part of the works carried out, as confirmed by after sales agent, and not turned back on again before collection. On returning home I parked as normal and the car rolled forward into my garage door causing significant damage. There was no warning to advise to check the auto hold or any other safety setting on collecting the vehicle. I raised this with the after sales staff member but was told there was nothing they could do. I expect the car to be returned with the same settings as when I left the car with the dealership. A warning to check safety features and settings on collection would seem be an obvious part of your processes that is missing and negligent.

I feel I am in a position to tick many as main issue.Car sold to me with previous owners V5 & rubbish still in car!Queried the service record - which should have been picked up by staff - ensured it was an error that would be investigated - awaiting resolution.Car exterior finish on collection was poorer than I have had from small garages selling used cars. I accept that the car is 6 years old but so have others I have bought in the past.Contacted salesperson with query on morning after pick up only to find out the next week from the sales manager the person had left so any communication was not passed on.Problem with connection as a new owner on your system, this resulted in the sales manager contacting IT on my behalf. Unable to fix this I was asked if my car could go into the workshop for a couple of days to be sorted.Monday handed the car over first thing & was told I would able to keep up to date by following a link, this resulted in being sent a car health check. Then asked for my log in details so they could connect me to the IT system for the car.Tuesday afternoon after emailing for an update & hearing nothing further I phoned & was informed by the receptionist that my car would be needed for a another day or two as the IT issue was still not resolved but would be contacted Wednesday.Wednesday evening I sent an email to the after sales & sales manager asking to be updated.Late Thursday morning I phoned & was put through to the sales manager & was told the after sales person was on a training course but I would get a phone call within a couple of hours as it still couldn’t be resolved. I am now told I cannot have the car until this is resolved as it is rendered undrivable in its current condition!I sent another email for an update as I still hadn’t heard & received an email full of apologies but nothing else.Unfortunately the time it is taking & the patience & good will I have shown has now just put me beyond the month to have the car replaced for another car.I feel the car was not ready for the forecourt let alone for a customer to purchase & drive away.It was the best I could afford in moving across to all electric & felt that using a main dealership I would receive the best available - clearly this has not been so - leaving me upset, disappointed, let down & angry with myself for believing I was going to be in the best place possible.At 71 years of age & on a state pension this was to be my last car to see me through the remainder of my driving years.