I was interested in buying a s/h blue R-line Polo that was in stock. Cameron Stephens was most helpful. Unfortunately my wife had an unsurmountable problem with the driver's bucket seat being too low.

Paul was really helpful however the car just wasn’t the right fit. He spent lots of time with us and was really patient trying to source the right car but we decided the Id3 wasn’t the car for us

I wanted to buy a car but the agent wouldn't give me a price for mine and never got back to me when he said he would.

Still waiting nearly a week on for Connor to send us a video of the car we were interested in.

When I tested drive the car there was error fault showing, however I liked the vehicle and I committed, on the friday before, to pay for and take delivery of the car by the end of July having been assured that the problem would be fixed. Later in the week I was told it was fixed.When I arrived to pick up the car, after paying the full amount, I was told that the issue had reoccured and car needed more work on it and that I would have to take a loan car home and the vehicle would be delivered to me at homeI said that if that in that case as I am buying a car that doesn't meet the standards of the approved used vehicle programme I would expect to be able to reject the car for a full refund if the problem re-occurred in the next few weeks. I was told that all I could do if the problem re-occured was to start a form al vehicle rejection process and that after they had ben given adequate chances to fix the vehicle I could expect at best to the current value of the car at that moment. This left me exposed to annoyance whilst the problem is diagnosed and fixed or worse loss of money if the problems proved intractable. Also it wasted my time travelling up on the Friday when the car was not fit for deliveryThis isn't the sort of service you expect when paying for an approved used car. Hence a one star rating over all.

I was kept waiting 30 minutes when I arrived for an appointment to only be told that the colleague who had made the appointment wasn’t in the showroom and shouldn’t of made the appointment in the first place, due to be being busy. I was largely ignored with my baby and it was just an awful experience and terrible customer service.

The lady on reception when we arrived was absolutely excellent- she greeted us with a smile and arranged for us to meet Cameron who dealt with our enquiry quickly and professionally. He asked all the right qualifying questions and steered the conversation well.

I was not seen by sales rep at all - i was handed keys to look at a £60k car in my own and left there for 45mins! - I left

I purchased a Pre-reg vehicle from your Guildford branch, collecting it on the 30th June 2026.Shortly after this, I had a query regarding the due date of the first oil change service as the infotainment display is showing this as being due in 9000 miles or 138 days which would mean that it is due on the 5th March 2026. The vehicle was first registered on the 31st March 2026 and as the VW service regime states that the service periods are 9300 miles or 12 months, this indicated due date is approximately 3 months too early.I telephoned the service department on the morning of Thursday 9th July to enquire as to how I would get the indicated service date corrected but I was informed by the lady who answered my call that all of the service agents were busy but someone would call me back shortly.This promised call back never came.I then called again on the morning of Friday 10th July and again I was informed that everyone was busy and that someone would call me back as soon as possible.Again, this call back never happened.On Saturday 11th July, I sent a message via the online "contact us" link on the Lookers VW website explaining what my query was and on this form, I asked if I could be contacted via e-mail due to the difficulty in receiving personal phonecalls whilst I was working.A week later, and I still had heard nothing so that is when I left my review to inform potential customers exactly how your service agents constantly ignore customer queries.If you are able to respond, could you please do so via e-mail and not by telephone.Thank you.

I bought a used VW Golf GTI and part exchanged Golf Estate.Craig dealt with the transaction and from the test drive to collection his service was first class. He was very knowledgeable about both cars and explained my options clearly.I would highly recommend him.