The Salesman was professional and pleasant, but his focus was on selling me an ex-demo car that appeared overpriced when compared with a new vehicle. Furthermore, the trade-in price offered for my VW Passat was almost 25% lower than that offered unsighted by Carwow and took little regard of the proud service history I explained. The PCP APR rate was much higher than my banks lending rate.

Your team were very friendly and helpful, thank you

We made an two appointments to test drive a car. The first one, we received a call to cancel as it was the end of the month and there was no one available to take us. Why was the appointment allowed to be made if this was the case? On the second time, we arrived at the Guildford Branch to be told the sales person had only just been told about the appointment. We were then informed that there was no vehicle available to test drive as the member of staff that drove it wasn't in that day Poor communication and planning. We won't be returning

Damp car that stank of wet dog. Plus, I was contacted by VW and given a 10am appointment, but then got a call from the dealer who advised that wasn't possible.

Sales person didn’t seem overly enthusiastic or chatty. I felt very awkward doing a test drive with him in the back, especially when I said something and he didn’t respond! Such a shame because VW have some great cars, but myself and my family have had repeated problems with this lookers garage, so I refuse to get another car from you.

Took a long time to get seen in the showroom, eventually finding out that the person we were booked in to see wasn't in that day. Thankfully one of the guys there still managed to sort out a test drive of the vehicle we were looking into. We were meant to get an email or call back from the Motability specialist that we had been booked in to see, but that hasn't happened. Looks like the 7-seater Tayron isn't available anymore on the scheme which is a shame, so we may have to go elsewhere unless it comes back on in January.

Enquired on an approved used I was interested in; the sales rep didnt seem to have the facts, or was lying.

Paul McShane was so clear and helpful and knowledgable,and it was onlyhis first week at Lookers Guildford.

My contact with Lookers, Guildford, has been very positive, both when I visited and with follow up communications with Ollie. I have shopped around and found that the electronic brochure you provided and written communication was significantly better than some. The financial deal you offered was very good. Unfortunately I bought from a different dealership, they matched the price but their proximity to my home (future services etc.) was better. However, I would recommend Lookers to others.

Request to test drive the ID3 was handled quickly. We liked the car.