No contact from the dealership only the call centre

Helpful staff but unfortunately you didn’t have the car for my needs. Another local VW dealer had a better selection.

I tried to arrange a test drive around Christmas and was told it would have to be the new year as the test car (Passatt PHEV) was used by a director. In the new year, the position changed and the salesman said the test drive was not possible for the same reason. If the car was never available to test drive I should have been told that before Christmas

Nas was absolutely excellent. He was friendly and super helpful and patient. We were being very indecisive but he didn‘t rush us. He also took time to explain the benefits of the cars we looked at. Since our visit we have decided to go for a different VW model but would definitely use this branch again on the basis of this positive experience. Nas is an excellent ambassador for Lookers Guildford

Ollie was very good.Gave just enough advice without being pushy.

We haven't bought a car in a long time and the staff were very patient and helpful. And there was a good choice of used vehicles. However, we found just the car we were looking for on the Volkswagen UK website at Windrush in Slough.

Very fast responses and keen prices. Very professional, friendly and helpful. Although I didn’t purchase a vehicle I found the overall experience first class especially Ollie who was very helpful.

All good. The issue was that the level of trim/specification was not as good as Qashqai - plus more expensive.

Cameron Stevens was both helpful and professional

Lack of knowledge about the car seemed very disinterested. And have the brass neck to expect the customer to pay for damage on the car before it was delivered, no wonder so many dealerships are shutting down with Customer Service like this. I certainly wouldn't enquire again at lookers if this is their attitude to so-called approved cars.